New car - KimC
I had no idea what kind of vehicle i wanted. My car was 12 years old and I was finally ready for a change. My salesman was very patient while I drove almost every SUV they had, some of them twice. Finally made a purchase with the assistance of GM and Finance manager. Great experience and I could not be happier. Best dealership around.
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Service of my GMC Truck - ron471
Appointment was so oil change and tire warming lite. Arrived on time and quickly processed and truck was taken in for service with estimate of about 1 1/2 time for work to be done. Bell & Bell has waiting room with TV, coffee and clean rest room for customers while their vehicle is under going service. I my case the job was done on time, plus additional full service check. I was on my way as a very satisfied customer.
Purchased a used Chevy Silverado - Sum123
Got a quote online from Nicki Moore...Gave me a great price, told him I would submit an online credit application. Emailed me back 30 minutes later with a great deal - good rate, low payments - took in a trade that I was way upside down on. Came into the dealership at 5pm and was gone with my new truck by 5:38pm.
Great people to deal with.
James Cristos, wonderful to deal with - Terry Graber
I live a 3 hour drive away from the dealer...I have a physical problem that makes a drive like that almost impossible. James Cristos was willing to drive the car I wanted TO ME! I had been looking for a vehicle that was comfortable for me to ride in for 3 months, visiting many dealers and trying countless number of makes and models. Although I found something before he could help me, I would highly recommend him. He was always available to answer questions and very patient.
Great dealership - Whitecarlady
Always pleased with Prothro Chevrolet. From the dealer, office personnel and to the mechanics they treat you nice. No complaints here. Everyone needs to try them to know what good service they deliver.
All Around Good. - Buick Buyer
Good car service and genuine hospitality shown. Set up an appointment and was serviced the same day. Very professional and I will be going back.
Best Customer Service - budgirl
Customer services is the best in town. Sales team is always willing to help me find what car I am wanting. Services department is fast and very friendly!
Help received - Ralph
Great sales and service. I felt that Eric did all he could do to get me a good deal. Dennis has been a lot of help when needed.
Excellent service. - Thad1947
I gave a five star rating because of the exceptional service I received. Very professional at every level. Would highly recommend to anyone seeking a professional establishment.
Mint Green CHEVEROLET - CRISTAL
Special Thanks to Tim Neidzailkoki for going the extra mile. Richard Kay is a great place,with a wonderful team of awesome people. I really love my 2018 Chevy Spark.
Horrible management - Ak999
I happen to be beside two of their employees that were both driving dealer car. Black GMC Yukon XL and a black Buick Encore heading toward Columbia on i26. The Buick obviously had a problem with it as something broke off the car hitting mine. I attempted to flag him down as he was swirving all over the road, ran me off the road twice! Which at this time we made eye contact and he refused to pull over. I call the dealership just looking for the employees that were driving those cars and about the damage to my car. They didn’t care at all. Said they don’t have broken cars in their lot and their employees would never do that. Didn’t ask to see the damage or invite me to come in to
Sort it out. Very unprofessional! I will never spend a dime at this dealership! They need new management.
Excellent Service-Great Car Wash - HabsCHS86
Recently purchased a new Escalade and was thrilled with the service. Today I brought it in for a car wash. I was quickly greeted by, Dean, who took my keys and showed me to the very nice lounge. I was offered water and a coffee. While waiting on my car, the General Manager, AJ and Sales Associate, Cliff who I worked with two months ago, both saw me sitting and waiting. Despite both being with other customers, they made the effort to come by and check-in on how I was enjoying my new car. Highly recommended for sales and service.
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
I can recommend this dealership for service only, they do... - ls2gto
I can recommend this dealership for service only, they do a satisfactory job; not exactly the best, and sometimes take too long to get the job done. If you have a good relationship with them, you can get away with most aftermarket modifications on the vehicle without any problems of refused warranty work. Sales on the other hand, they are too uptight on the pricing and the salespersons do not do a good job to make you feel important enough to call you once a vehicle is available, etc. I ended up buying my car from a dealership about an hour away because I could actually haggle a price on it.
Best Dealer in Upstate SC - joel_taylor
Wakefield Automotive was great to deal! Jay Wakefield and his staff are tremendously friendly. They were able to locate the exact truck that I was looking for and we negotiated over the phone. I did not step foot in the dealership until I picked up the vehicle. Jay was quick to return phone calls or would even text me to say that he would call me back soon.
There were no processing fees and they gave me the best price out of all the dealers in the upstate SC area.
They didn't push any "extra" packages on me. I have even had some followup conversations with them after the sale.
You can't go wrong in dealing with Wakefield Buick GMC. They were highly recommended to me and I highly recommend them if you are in the market for a new vehicle!