# of purchases three - Rasheid Shakir
This is my 3rd purchase. Need I say more. Buying made simple.
Buy from Basel, I have bought three cars from the same salesmen Basel .
If you want a professional salesman you need to talk to Basel
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Service - Mae
I cannot say enough good things about our experiences at this dealership and these three employees at their service center. Robert Cardosi and these men at their service have made our issues their issues.
Thanks for all the help - Anthony
Shout out to Tyler B. And Jon-Eric for getting me into a car with no money down and bad credit. Will send people your way and cine back for my next car!
Excellent Service - Renee9135
My experience was dope. I loved the environment and everyone was friendly. They try to work with you, it’s a drive but worth it.
UNDERWHELMING SERVICE - sraz101
I have owned 38 cars and have worked with MANY dealerships over the years. I recently moved here from New York where my Fiat Dealer was exceptional in terms of service. I needed to get a simple oil change and found an online coupon that I thought seemed fair. I called the dealership, told them the make/model of my car as well as VIN and informed them about the coupon. Despite needing to drive from Alexandria to Sterling (Arlington building under construction), I set up a committed time service appointment for an oil change and wheel alignment.
I showed up about 1/2 hour early for my appointment, checked in, and informed the man that checked me in about the coupon as well. No problem.....at that point.
After my car was almost finished, a service advisor came to tell me that the coupon wouldn't apply to my car, as it needed full synthetic oil, not semi-synthetic, but he would help me out with pricing. Well, he did. I expected to pay 89.95 for TWO of these services per the coupon, and I ended up paying $134. To top it off, After 2 1/2 HOURS I went to see where my car was, as it had been taken out of the garage about an hour before (I thought maybe they were cleaning it). Then, I saw it just sitting across the lot. The service advisor said he was "just going to get me" and that "he was tied up with other people"---FOR AN HOUR?! I asked if they had cleaned it. He said NO, but if I could wait, they would. By then I was frustrated, but I said I would appreciate if they would just vaccuum it. He said they would get right on it. FORTY minutes later, I could see that my car still had not been moved. I went again to find out what was happening. He said it hadn't been done yet. I was furious at the complete disregard for my time and asked to just get my car back. I will NEVER EVER EVER go back to them for service. Trust me, folks---this says TONS about a dealership. After buying and servicing 38 cars personally, I have truly never, ever had such an infuriating experience with something as simple as an oil change and tire rotation. I may be a woman, but I am still a customer...and a huge CAR BUYING woman at that!
I DO plan to buy another car this year, but you can be assured, this dealership will not see one more penny of my money. 1. I should have been told when I set up the appt that the coupon did not apply to my vehicle, 2. If they were having staffing issues, timing issues, etc, I should have been informed before I drove an hour out for the appointment, 3. There is absolutely NO REASON my car should have sat outside for the 1st hour without it being returned to me, 4. There is absolutely NO REASON my car should have sat another 40 minutes with what appeared to be absolutely no intention of vacuuming it out. 5. This place needs serious customer service training!--there was another WOMAN sitting in the waiting room with me--she had been there 4 hours and finally drove away with her car not touched.
I'll happily drive back to NY to my old dealer that always provided fast service, cleaned my car, provided bagels and baked goods while you waited, and communicated with you throughout the entire process (these guys never even told me that my cabin filter needed replacing--and IT DOES. --I think they were just too sloppy to even provide the courtesy of checking.
You might be able to buy a nice car here, but if you do, plan to find another service provider. This rates 1 star in my book. UNDERWHELMED and OVER-FRUSTRATED.
Customer Service - Brebo4248
I purchased my 2017 Fiat 124 Spider in Austin just a little over 1 month ago. My first trip out of town was to Dallas for the Adele concert. So excited about it all. As soon as we got into Dallas we had car trouble with all kinds of instrument lighting going on. I am very happy to say it did not strand us on the busy I-35. But we could go no faster than 30 mph. Safely off the freeway, called for roadside assist, then I called Holt Fiat of Hurst as this was the closest business for this service. This was over 30 miles away. Around 4:30pm I called to tell them my situation and that I would need a loaner car. Had these tickets for concert since Jan. Marcus assured me there would be a Fiat 500 for our use. Due to 5pm traffic and distance we had to drive I was afraid we would not get the towing done by them closing at 6pm. So I called my Austin Dealership and they gave me the general managers mobile number. When "Mr" Dhruve, GM returned my call he states there was no car to loan. Well, do I need to tell you what I said after a brand new car breaking down in traffic, freeway, under 1,000 miles and it being my very first out of town trip??? He states this without even discussing it with anyone else as far as I know. I told him I was promised one by Marcus. Then I had a few more choice words for him. He then states "if he promised you one, then we will find one!" Happy ending, we got a loaner car thanks to Marcus and for Sean staying after 6p to see we got it. Oh, we got to dealership at 6:03. So kudos to great customers service from Sean and Marcus. Mr. Dhruve, I don't know how you ever got your title with your poor customer satisfaction. And this not so great rating was ALL due to "Mr" Dhruve.
Just remember you're dealing with career sales people. - AZAVER
I wouldn't spend the time here, if you have to, do some research and make sure you're well informed before you set foot into one of their dealerships.
14 hard credit inquires nightmare - Heather Coggin
We bought our daughter a fiat from clear lake.
We found out a few weeks later, they allowed 14 other companies to do hard credit inquires on our credit that all were dated for the same day we bought the car. We did not request or give authorization for more than one credit inquiry.
They refuse to help us get these hard inquires removed.
They have made our lives nightmares
Great Service, Great Dealership - PT
First let me say for those who buy a certified used car the lifetime warranty on the engine, and transmission is not through the brand of your car such as the guy whose mother bought the Audi, its is through Nyle Maxwell and it is his dealerships Forever Warranty. Don't take it to another dealer or they will charge you.
Now with that out of the way I took my daughter here to buy her first car, a Fiat 500 pop, and they were kind and courteous, and when I asked for 500 more on my trade in they gave it to me without a fight. Also they got the interest rate MUCH lower than what we were expecting for my daughter's first car.
A week later we get a call from the dealership and they need my wife and daughter to come back in because they've been able to get a better deal on the costs and my daughter's payment will be even lower than what it was originally.
That is great service from a great little dealership. And for those wanting loaner cars? Fiats are low entry cost cars. They don't have a lot of margin built in to cover things like loaner cars, so don't be expecting the moon when you are buying the moon.
Liars and Cheats! - Bill12345
I spent the better part of two days negotiating a purchase of a Mercedes and a trade. At the conclusion we shook hands and I prepared my car to be traded. Upon arriving at the dealership I was informed the the lying sales manager was reneging on the deal and they wanted an additional $1,150.00.
BEWARE OF THESE LYING, UNDERHANDED PEOPLE! You would be wise to stand clear of this place...
Never buy a car from this dealership. - MatureCarGuy
Wish I could give them ZERO stars. Do not under any circumstances even think about buying a car from this dealership. Based on my experience and IMO, the sales staff is extremely inexperienced and the sales manager is providing unbelievably poor coaching to them. Unless you drive up in a Ferrari they will treat you condescendingly and talk to you as if you are a 16 yr old kid with a minimum wage job who knows nothing about cars and has no driving experience. Even if you actually bother to call them out on it and point out their MASSIVE mistake they still won't apologize or do ANYTHING to try and EARN your business. Go ANYWHERE else to buy a car besides this dealership. We’re a 48 yr old couple who are very experienced high horsepower car aficionados, each have credit scores over 800, a 2 million dollar home that’s paid for, and walked in having researched the car and with the money to literally pay for it on the spot. If they treated us this poorly then they’ll treat ANYBODY that way.
Based on my experience and IMO, the sales staff/management are both incompetent and outright condescending. Spend your time and your money elsewhere.
fiat has problems - orangeallstars
I bought from Ancira because I thought they would take care of me and I didn't mind paying extra. I was so wrong!!
They don't service Fiats in San Antonio. You have to drive to Austin which I agreed to. The issue is that I bought a 2015 Fiat in 2016 and the car keeps having problems.
My best friend had dealt with the Ancira on Bandera. I should have done the same. When I call the location on IH-10, they are terribly unhelpful. Having car problems is frustrating enough. Who needs all this frustration?
I should have just bought a used vehicle off Hildebrand Ave or San Pedro Ave. I would have saved myself the a few thousand and a lot of frustration.
good service at Clay Cooley - olgaibarra
I wanted a new car and I went to clay Cooley Irving tx. As soon as I got there Samuel helped me to find the best truck for me with a good price just how I wanted it .
Great service Dept - Fiat500Lguy
I had an awesome experience with the service department. They fixed my car in a timely manner and made my stay as comfortable as possible. While waiting I decided to wander the lot and the auto sales guy I delt with was a little too pushy (turn off).
check up on my wife's car - raider83
We needed a check up on my wife's car but it was going to take a few days because of the work load they had. Mark McCall who just happened to sell us both our cars was more than gracious. He set up all the hassling things it takes to even diagnose a problem and even setup a sweet loaner car. Which by the way is on the list of options for our next purchase. He went above and beyond. I'm unsure of the gentleman who worked on our car but he did so late past his required hours so we could have it back quickly
At this point, I've only come in for scheduled... - DebH56
At this point, I've only come in for scheduled maintenance. People are friendly. On one occasion, the shuttle driver took me home. Another time, i was given a rental so that I could get to work. They are always clear on maintenance recommendations and prices and I don't have to wait long to get an appointment.