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Anthony Carvalho is one of the best sales person I have... - eobenn
Anthony Carvalho is one of the best sales person I have ever met. His commitment to excellence, customer service, customer satisfaction and knowledge of the vehicle is unbelievable. He particularly made sure we were making the right decision and once we did, the delivery of the vehicle was outstanding. My wife was particularly impressed and happy with the service. He made car buying very easy, fast, efficient and professional. Thank you Anthony Carvalho for the beautiful experience!
I only take our Range Rover to Autobahn, this is my... - Mark conklin
I only take our Range Rover to Autobahn, this is my wife's third Range Rover, when we purchase her next vehicle it will probably be a Range Rover. We have always worked with Cody on the purchase and he has been instrumental in our coming back.
I ordered a Defender 90 about 5 months ago and everything... - stan.laird
I ordered a Defender 90 about 5 months ago and everything went smoothly. Thano was great to work with and kept me updated along the way. Amazing service all the way around by Sewell. Night and day compared to a Jeep dealership.
Kendall assisted me with my pre owned Cadillac purchase.... - Bucknerjm41
Kendall assisted me with my pre owned Cadillac purchase. I was able to handle most things over the phone and email. I pretty much just picked up the vehicle and signed the deal. Everything was smooth and exactly what we discussed with no smoke and mirrors. I highly recommend contacting Kendall fro your next vehicle purchase! The highest quality professional experience around!
They have the WORST customer service at this dealership.... - Angr03
They have the WORST customer service at this dealership. I wouldn’t even give them one star! They are always rushed and misinformed. It is always terrible. My next car will definitely not be bought at this dealership
This is the 2nd Land Rover I've purchased from Elton... - Kathy T.
This is the 2nd Land Rover I've purchased from Elton Love. It's such a pleasure to work with an individual that goes above and beyond excellence and professionalism! I highly recommend Land Rover Houston Central for their wonderfully courteous, friendly, helpful and excellent staff!
BEST VEHICLE BUYING EXPERIENCE EVER!!Had the pleasure... - DevilDoc8542
BEST VEHICLE BUYING EXPERIENCE EVER!!
Had the pleasure of working with my sales advisor, Carson Bryant, with the purchase of my new (to me) Tesla Model 3 Performance. It started with an inquiry on their website, but knowing this vehicle would sell fast, I reached out to the dealership and got to work with Mr. Bryant. The first step was to make sure the Tesla was on their lot and was still available. Mr. Bryant got the keys, visually and physically verified the Tesla was on the lot and no sold sign in the window. Mr. Bryant also took a few pictures due to the fact sometimes the pictures on line can look different in a different photo. One of the longest processes was getting the deal put together. For the deal to workout, Momentum had to get an appraisal of my trade in vehicle. The problem we encountered was I lived 300 miles away from Momentum Jaguar/Land Rover Volvo!! Not a problem. Being a Sonic Automotive dealership, I was able to get my appraisal completed at Mercedes Benz McKinney, TX. This helped streamline the progress and gave a much better appraisal than sight unseen. The next was to get an approval for a loan and secure the Tesla so I can drive from Denton, TX to Houston, TX. All of which was extremely efficient and saved time when I was able to drive down to Houston, TX. Mr. Bryant kept me informed throughout the week with the progress of the Tesla. The rims were sent out to get powder coated and had not been fully charged and detailed for delivery. Mr. Bryant went above and beyond by keeping me informed of charging the Tesla and how much electrons were needed to top off the vehicle. Mr. Bryant wasn’t arrogant or too proud to ask questions or help with trying to figure out basic tasks of the Tesla (the Model 3 being my second Tesla purchase). On the day I was to take delivery of the Model 3, Mr. Bryant was still doing the work behind the scenes in making sure the Tesla was detailed for delivery, topped off with a full charge for the 300 mile trip home, and made sure I was in and out of finance as quickly as possible. On the way home, Mr. Bryant texted me several times to make sure the Tesla was performing flawlessly and if I needed to talk on the long drive home, he was available.
The dealership is immaculate and you can tell the employees take great pride with cleanliness and following all CDC guidelines for being a safe dealership. The dealership is also ADA compliant with wide doors, wheelchair ramps, and very accommodating of my service animal. You can tell everyone who works at Momentum was friendly and responsive to clients and guests visiting the dealership. It doesn’t matter if you buy a $1,000 car or a $1,000,000 vehicle, the staff will still give you that 7 star client service.
As for Carson Bryant, I have made a friend for life. Being a disabled combat veteran, I needed a vehicle with the most advanced safety features on the market which was the Tesla Model 3. Carson understood the value of what I needed in a vehicle and did not try to up sell or downgrade me to another vehicle. Carson is also taking an interest in his clients by starting a social media page of ordinary clients do amazing things in the public for example: I show horses at the biggest horse shows in the world. Carson would like to show how diverse his clients are and show how honored he was in assisting clients get their dream car. This personal touch can get lost with many dealerships just trying to get numbers and quotas from selling vehicles and not getting to know their buyers. I’m glad to hear someone in the automotive industry is interested in their buyers.
Whether looking for a new vehicle or gently pre-owned model, Jaguar/Land Rover/Volvo should be at the top of your list to buy from. Also ask for Carson Bryant as your sales advisor. You will have the greatest buying experience ever.
Excellent service advisor with open communication and... - RRGreeneAnd
Excellent service advisor with open communication and prompt updates on the status of my repairs. Great waiting area that allows me to work with ease while car is being repaired
Car was delivered to me Aug 19th. Broke down September... - Kimcarter816@yahoo.com
Car was delivered to me Aug 19th. Broke down September 5th or 6th on the highway! Had towed to travel center. Roadside service put a new battery. Still didnt run. Mobile mechanic replaced alternator. Made management aware Sept 19th. As of the end of Oct this car has been sitting. Need a jump to start it. Glad I kept my raggedy Ford focus or I'd be stranded. Made Jarrett aware of this when he called in January and the fact he never fixed chip in windshield. He said would call the next day. I knew he wouldnt so I called him. Crickets!! Why am I not surprised. All they care about is they got the sale! Not resolving the issues! I havent been able to drive the car an entire 30 days!! I hope karma shows up
I had a GREAT experience with this dealership. Darien was... - Hardingkjh
I had a GREAT experience with this dealership. Darien was my sales rep, we did everything online and he made the car buying process easy.
Best dealership I have dealt with in over 30 years of... - Jag2
Best dealership I have dealt with in over 30 years of buying cars. The entire experience from purchasing to service has been excellent. We’ve bought several vehicles and wouldn’t go anywhere else. The sales and services people and the owner are all committed to providing a world class customer experience. Love doing business with this dealership.
Overcharged and Lack of Knowledge - mg1212
Everyone told me to go here. I did and had a basic electrical and brake line issue. They doubled talked me. Basically, it was let us go in there and find out more and oh by the way, its going to cost a lot. In the end they took forever, charged me a ton. I wont go back. I have found another service place that are ethical.
Watch out and be careful when you take your vehicle! - N. Oaxaca
Watch out and be careful when you take your vehicle to this dealership!
In May 2019 I took my Landrover Evoque to Garcia Landrover of El Paso for a simple oil change and tire rotation. A service that was supposed to be routine became a nightmare. My vehicle's lug nuts WERE NOT tightened after the tire rotation and my wheel flew off in the middle of Mesa.
After picking my vehicle up at the dealership, I began my drive back home to the west side of El Paso. Almost immediately I heard a horrible, loud noise coming from the front of the car. I immediately exited the freeway and called my service advisor. I explained to him what was happening, and he stated that everything was fine and assured me that the technician had test driven the vehicle before I picked it up. Against my better judgement and trusting his, I continued to drive my vehicle, but the noise continued to get worse. I again stopped the car and called the service advisor at which time he repeatedly told me that everything was fine. I was driving slowly up Mesa, the noise continued to get worse, all of the sudden I heard a loud crashing sound - my tire had completely fallen off of the car. I happened to be in front of a fire station and the firemen ran out to help me. They had to pry the door open in order for me to exit the vehicle. There was extensive damage to my car. I contacted Landrover immediately assuming that they would send someone out to help me, but they did not seem to be bothered by what had happened. They stated that they would call a tow truck, but after waiting in the hot sun for an hour and a half a police officer called one and they arrived immediately. Nobody offered to come and pick me up and stated that the service department was closing at 1:00pm on Saturday so if I wanted a loaner I would need to pick the keys up from the General Manager. When I arrived at the dealership, he was not only not sympathetic, but completely indifferent.
Not only is their work obviously shotty, but they do not care about their customer's wellbeing. I can't imagine what would have happened if this occurred on the freeway of if I had my young child with me. I would recommend taking your Landrover anywhere else to be serviced, but here.
Excellent Buying Experience - Range Rover Rider
I want to give a big thank you to Cody Jones and Land Rover Fort Worth. After 14 years of dreaming of having my own Range Rover Sport Cody helped make it happen. He made sure I got the features and options I wanted and I couldn’t be happier with my new vehicle. I will definitely buy my next Range Rover from Cody at Land Rover Fort Worth.