I recently purchased a 2024 GMC Sierra AT4X from Neessen - pchensley
I recently purchased a 2024 GMC Sierra AT4X from Neessen Chrysler Dodge Jeep Ram. Overall, I'm happy with the truck, but I did run into an issue almost immediately after taking delivery.
Within the first 48 hours and less than 100 miles of driving, several factory driver assistance features stopped working or never functioned properly. The truck displayed a "Service Driver Assist System" message, and the Lane Change Alert, Blind Spot Monitoring, Front and Rear Park Assist, and Rear Cross Traffic Alert were all inoperative.
Since I live about 3½ hours away in the Austin area, getting the issue resolved wasn't as simple as bringing the truck back to the selling dealership. Communication was slower than I would have liked, and I had to follow up a few times before things really started moving.
Once I had the truck diagnosed by Covert Buick GMC in Austin, David, the dealership manager at Neessen, stayed involved, communicated with the service department, and ultimately authorized payment for the repairs. The repair bill exceeded $1,000, and although the truck was no longer covered by the factory bumper-to-bumper warranty, Neessen chose to stand behind the vehicle and take care of the issue.
I think it's important to be fair when leaving reviews. The communication during the process could have been better, but when it came time to make a decision, David and the team did the right thing. They honored the spirit of standing behind the vehicle they sold me, and I genuinely appreciate that.
Buying a vehicle is a significant investment, and how a dealership responds after the sale matters just as much as the sale itself. In the end, Neessen earned my respect by stepping up and resolving the problem. Thank you to David, Raul, and everyone involved in getting this taken care of.
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