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Taryn is THE most professional and uplifting associate I... - smwhalen76
Taryn is THE most professional and uplifting associate I have ever worked with. I have owned many different cars over the last 43 years so I do not say this lightly. Thank you Taryn!
Top Reviewed Specialists At This Dealership
Staff could not have been more friendly! - KKC
We walked in not knowing exactly what we wanted and left with a beautiful new car! The staff were very honest and transparent about our options helping us figure out how to get the vehicle we wanted at a price we could afford. We left there feeling like a part of the Whitten Brothers Mazda family!
Buying a car made easy - FrankietheC
Great sales staff. Very knowledgeable about vehicles. Took all the time with us that we needed. No pressure to buy tactics. Pain free process all around.
Certified Sales Consultant
60,,000 service - VISHAKJOHN
Timely. Gave me a loaner car. Happy with service. Finished work within a day and I was able to get back to my job on time
Satisfied Customer - Eyes
Everyone was friendly. My experience was awesome. They truly care. It is not just about selling a car, they make you feel like family. Thank you!
Sales & Leasing Consultant
Sales & Leasing
Efficient, friendly - celticprincess333
I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!
Wonderful - Grandmother
We purchased a 2018 Mazda3 sedan with John as the sales person who helped us. The whole experience was great. No pressure. Just suggestions. We ended up buying the next model up from what we were thinking about but the the safety features were worth it plus they were able to give us a great price. Wonderful experience all the way around.
Kind, Patient, Respectful, Great Cars! - LuvMazda3Hatcback
I put off car shopping for over a year because I was convinced it would be a horrible experience with pushy sales people and little actually test driving. Brown's Chantilly Mazda was the complete opposite! My first impression at Brown's Mazda was with John Gutierrez, Sales Manager, who was immediately very encouraging of getting in and driving cars. He asked what I was looking for and put me in the closest vehicle they had. He was so relaxed and kind and accommodating that I then actually wanted to stay and talk more about the cars. John introduced me to Carlos Bonds who asked good questions to understand that budget was really important to me. He priced out a few cars for me respecting my budget requirements. It was because of John and Carlos that I returned two weeks later to test drive two vehicles that I had narrowed my search down to. Nick Kolodny kindly and patiently helped me with the final test drives, was very informative on the vehicles, and walked me through the closing process. I ended up leasing a brand new Mazda 3 Hatchback. I am extremely pleased with the customer service, the sales team, and the car! Thank you so much for making this a good experience for me! I strongly recommend Nick, Carlos, and John at Brown's Mazda if you are in the market for a new car. They will inform and positively influence your search no matter what you end up with.
Excellent Service Experience - vj
Howard Grooms, General Sales Manager, Melvin Meade, Service Manager and Travis Snider, Parts Manager have all provided excellent service since we purchased or Mazda 3 at Flow Mazda in August 2017. They exemplify the kind of representatives car owners are seeking when they take their cars to be serviced and/or repaired (i.e. high integrity, honesty, professionalism, knowledge, fairness and likeability).
My wife and I hope your company appreciates the significant value they generate for their service department repeat and word of mouth increased business opportunities and for their sales and parts departments success.
The best dealership I've ever been too! - anbrownie320
Chris David and Eric Friedhoff were absolutely amazing. I've grown up in the dealership world, so I was expecting a typical dealership experience.
Let me tell you something though... These guys make sure their customer service is top notch. Eric was extremely helpful the entire time we were there, from helping me figure out a great vehicle (that was super affordable) for my family all the way until making sure that I knew to call/text him if I needed anything when we left the dealership.
Chris Davis, the Sales Manager, literally worked a miracle for me. He got me enough to pay off my Mazda, as well as made sure he got the payments into the range we needed.
Thanks to Chris and Eric, my family has a brand new 2018 Ford Fusion. It's absolutely BEAUTIFUL and it's a fantastic family vehicle.
Thank you guys so much! I appreciate all of the assistance and kindness!
P.S. Sorry for the novel, but a short review just wouldn't cut it!
This dealership goes above & beyond to make sure your... - Jason
This dealership goes above & beyond to make sure your buying experience goes well! If you have any issues or questions, they will go out of their way to make sure you leave with your car satisfied! Would definitely buy from here again!
DO NOT Buy Used Vehicles From This Place! *BAD QC* - Equity4you
I am speaking specifically for used cars, they do not inspect their used cars with care and professionalism. Their service dept will simply delete codes and put you back on the road knowing that the vehicle was simply touched up for re-sale purposes. I went 5 times in less than 60 days after purchased a used car at the end they simply told me and I quote the service dept manager's words "Sorry, take it to an specialist because I do not have the right personnel to fix this issue" Even after what they told me I wanted to give them another chance to make it right and I contacted the sales manager for used cars, he told me to take it to a dealer that specializes with this brand and I did. I sent him the report and the repair estimate which exceeded 2K. I sent that to the sales manager and couple days later they simply responde and I quote "I received your paperwork and unfortunately this issue would not be anything that was pre-existing prior to your purchase. The vehicle was VA inspected and emission inspected. Please let me know if you have any additional questions" So BE CAREFUL Buying used cars from this specific location. After my experience I "wouldn't recommend it at all"
purchased a 2004 chevy colorado less than a month check... - jerry
purchased a 2004 chevy colorado less than a month check engine lite came on heater blower quit working water leaks in around door when it rains never buy anything else from them
Can’t get my oil leak fixed - Gmc040
Went in for oil leak and got quoted a little over $1,300 got told it was oil pan gasket, got it back and was told it’s fixed, it was still leaking. Then got told it’s the rear main seal and front timing cover and got charged over $1,500 for that job, was told again it was fixed. Still leaking after that got told oil in starter (which there was none) I replaced the starter myself and it was still leaking. Took it back again and then they replaced the oil pan this time and it’s still leaking. I’m not impressed with the service and to spend around $3,000 and they still haven’t fixed my truck is pretty poor service!!!
Sales is not knowledgeable about their product - Shana
I was lied to during the buying process, and the dealer admits this occurred. It was not done in malice, but was done because the sales guy did not know the answer to my question and did not bother to research it. I did not find out about the lie until about 10 months after I purchased the car. The resolution offered by the dealership was to charge me $200 more for a product that I do not want. No alternate resolution was provided. While I understand that this particular issue is a hard one to fix, given the high turnover of employees and ownership, the proposed solution was terrible. I will not return to the dealership, not only because of the initial lie, but also because of the lack of resolution. In fairness, every employee I have dealt with has been nice. However, my expectations are much higher than being nice when I'm spending a large sum of money. Unfortunately, the item that was lied about is something that's incredibly important to me, and was the single selling point of the preferred package. To find out that what I was told is not true is highly disappointing, and makes me regret the purchase.
What a pathetic excuse for a dealership. It’s places like... - Grav
What a pathetic excuse for a dealership. It’s places like this that makes people not want to deal with dealerships ever. I was interested in a used vehicle. Got in touch with their sales person, Duncan Carlson, I tried to make an offer. The guy refuses. I made another offer that was a few hundred off the list price.
I was told there is no room for price reduction because the vehicle was in perfect condition and that there were people waiting to purchase the vehicle and that there was already a person who was working out their loan to buy the vehicle.
Keep in mind, I had told Duncan I would be coming from about 7 hours away. Nonetheless, when I call him up, all of a sudden the vehicle is available and he wants me to sign a price agreement immediately as well as a credit application. What happened to the hundreds of Americans rushing to Winchester, VA to purchase the vehicle?
Next I asked him to send me pictures of the vehicle, he does. Except he doesn’t point out to the brakes which are worn to the squealers or the tires which are down to 5/32 or the engine oil pan that is seeping
Keep in mind, this was the person who stated that the vehicle would be sold immediately because of their competitive pricing “someone will buy this vehicle at advertised price in less than 10 days”. I asked if there was extended warranty available for purchase. To which I was told “yeah sure, it’s got less than 100k miles”.
Ok, great. Then I asked why was I filling out a credit application when in reality I was using a personal check to pay for the vehicle. His response was he needs to make sure I am upstanding citizen. Ok....
I made it clear that the credit report should not be pulled till I test drive the vehicle. Guess what? Less than 5 mins after I fill out the report, my credit gets pulled. WHY DID YOU PULL A CREDIT INQUIRY FOR NO REASON AT ALL?
Finally, after driving there for 7 hours, the vehicle not only has the issues listed above, it also has a pretty severe timing chain whine. When I pointed it out and said, if they drop the price a little bit I would buy it. Resounding no (as to be expected). Next I offer to go 50-50 on the timing chain fix at a Nissan dealership (again no). Finally, I asked for the extended warranty that was discussed over the phone. To this one, he goes I’m sorry I can’t do anything because of the age of the vehicle. THEN WHY DID YOU NOT TELL ME THAT OVER THE PHONE? When I pointed out the issue, his response was well our service department went over this thing with a fine tooth comb. Really? Maybe being a dealership sales person makes you a qualified liar!
I did not end up buying the vehicle. Duncan said, I’m sorry I can’t do anything on the pricing because there’s a lot of activity and we have people very interested. If that was the case, why did Duncan follow up twice via email and twice via text messaging. In addition, for someone claiming to have multiple people waiting to make an offer on the vehicle, he was eagerly waiting outside for me to show up.
For the records, as of today, 11/2/19, the 2008 Nissan Pathfinder is still for sale and has been for more than 30 days at the same listed price. Seriously, these guys have no clue how to run a business.
Also, when their website says “don’t miss out on your exclusive internet price” or their email motto which says “I will work hard to earn your business”, it just means that you get the listed price plus taxes and fees.
Just stay away and don’t waste your time. Places like this don’t deserve to be in business.
I've been everywhere Man ! - Al
I have purchased lots of vehicles over the years, mostly in Roanoke va. Decided to ride along with my daughter and son in law to Forest. They purchased a Mazda here from Brendon, what a refreshing change to the normal back and forth negotiations. Eddie certainly knows the car business, more importantly he knows people. Not only will my kids return, I'm buying my next car from Brendon!!
Al Woodie, Thaxton
Selling broken card - Obi
Don’t buy used car from this dealership they are selling broken cars I bought a used car from this dealership and they offer me 3 months power train warranty after one week of owner ship the car broke and tow the car to the dealership they don’t want to repair it is the Powertrain issue (transmission) the warranty that they offer is pure lie they give me hard time I will see them in the court
Worse Customer service - AJM
This place have the worse customer service ever. PNM-Thomas Grimes Was the guy I spoke to and he was very disrespectful and was talking to me like I am a ignorant person. I will never shop here again and let everyone know to choose another company.
Car Broken into and not repaired - Dominick
****DO NOT have your car serviced here!!!****
My 2009 Mazda 3 was brought here for repairs after my wife went through a flood. My car arrived on a friday and was broken into the radio was stolen and the window smashed. I was not informed until I called late the next week to get a status on the repairs.The police weren't called. When I asked when they were going to repair the window and radio I was told its not their problem. When I asked about the repairs to my car I was told the TCM was bad and tha it was internal to the transmission. The TCM on the car is not internal. They then filed a poor report when sending my car back to the collision center causing the repairs needed to not be covered due to an inconclusive report.
Worst experience ever. - carguy
Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain.
I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one.
Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked.
I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.