I stay busy and prefer to text at work. - Toyota guy.
Desiree Decker was the reason I chose hall Mazda. I was taken serious and feel I got a good value. Virgil Ware made the sales process a breeze. Thanks again.
Top Reviewed Specialists At This Dealership
Superior Purchasing Process - Chensel3
I came to Whitten after going to several dealers, and the immediate feeling I had as soon as I walked in the door was positive. I was looking to purchase a vehicle for a three year project taking photos all over North America.
In order to make the getting there fun, I decided to purchase a Mazda Miata MX-5 RF-GT. This project has a very tight budget and I was constrained with my needs around pricing. Nick Burton and Melvin Roberts took the time to understand my needs, and put in the effort to find me a car that was available and met the specification requirements. I was so enthralled with the MX that I got lost on the test drive. Nick and Melvin were most understanding....
There was absolutely no pressure at any time during the process. In fact, I purchased tire and wheel coverage after securing the price on the MX. I would recommend Whitten Brothers Mazda to anyone seeking to purchase a quality vehicle at a competitive price, and most importantly a group of employees that are diligent, honest, professionals.
Great service rendered - Betibup
Staffs warm and friendly; very professional and well trained. Ambience is cool; clients won't feel cooped up while waiting for the job to get done. Fast and reliable service. Will definitely recommend!
Pre-Owned Product Specialist
Mazda Product Specialist
Great first car buying experience - Advisor Dad
I went with my daughter for her first new car buying experience. Atef linked me up with Leo as our Sales guy, and Leo couldn't have been any more professional and knowledgeable. He was not a high-pressure sales guy at all, and that's exactly what we wanted. Atef was also very nice and introduced us to Eddie, and said that if there was anything that we needed, just catch any of the three of them and they'd take care of us. Leo did a wonderful job of listening to what my daughter wanted and did a great job of demonstrating the various features of the vehicle, prior to us taking it out for a test drive. Overall, a painless experience for such a large purchase in a young person's life. I would highly recommend Leo to anyone looking to check out a Mazda product.
Great Experience at Pearson Mazda! - Matthew C
Great experience at Pearson Mazda! After having quite a few negative experiences at some other local dealerships in the Richmond area, I stumbled upon Pearson Mazda. I think what stands out to me from my experience at Pearson Mazda is that all of the staff members were truly good people--people who are easy to talk with, truly want what is best for you, are open and honest, and treat you how they would want their families treated. I never at any time felt high pressure to do something (which is what I have felt while shopping at other dealerships), and this made buying a car a much better experience. Lindy Hatchett, sales consultant, did a fantastic job walking me through the process including the process of trading my old car in. I enjoyed working with him, and I would like to thank him for truly caring about what would make me happy as a customer. Troy Hernandez, finance manager, also did a fantastic job in the process of financing my car, including providing me with a GREAT interest rate. Thank you Troy! Lindy, Troy, and the other staff members I interacted with went above and beyond to make this a great experience. I would recommend this dealership to my friends and family, and when it comes time to replace the car I just bought, my first stop will be at Pearson Mazda.
Elite Master Certified Sales Consultant
Certified Sales Consultant
Great Customer Service. Friendly. Quick and Thorough. - Used Mazda Owner
Out of all of my experiences with dealerships, the most positive one was with Brown's Alexandria Mazda. The staff there were very friendly, as well as professional, including my sales person Brandon. He made my car purchasing experience very stress free and easy. I would definitely recommend this dealership to anyone in the market of buying a car!
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
They Made It Right - Mazda Drummer
I had my Mazda in for an oil change and safety check a week ago as my wife and I were getting ready to take a trip. After getting the car home I noticed a small amount of oil on the garage floor after the car sat all night. I monitored it for a few days and it never totally went away but did get less. Not sure if I had a problem or not I called yesterday and talked to Cleon and he said to bring it right in. 25 minutes later my car was on the lift and after checking they realized when the oil filter had been changed some oil dripped on the top of the plastic cover under the engine compartment. After sitting for a while that little bit of oil would let gravity take its course and dripped down under the car. So I didn't have an oil leak, just a small amount of excess old oil from the oil change dripping off the plastic cover.
It would be nice if every time we got service or goods from a company everything always turned out 100%. That isn't the world we live in. So I appreciate that they owned up to the problem being less than 100% cleanup after the oil change. The fact they got me right in and checked everything, determined the cause of the oil dripping, and cleaned off the plastic cover to eliminate the problem, put my mind at ease. My 3 year warranty will expire next month but I plan to continue using Hyman for my car servicing. I feel in this situation they did a great job of fixing a problem!
Sales & Leasing Consultant
Sales & Leasing
Regular maintainence service - Ken1996
Although I did not buy my Mazda Miata from Flow Mazda (it is an older 1996 model) they have serviced it for a number of years. This service has ranged from major service including water pump replacement and at the same time having them replace all the hoses and belts as the vehicle was then 15 years old. Last week I had them do an annual inspection, checkup and oil change and although it was clean when I brought it in they washed and detailed it to a sparkling shine before I picked it back up after a few hours. I appreciate the extra no-cost care they took with it.
Once when I brought it in for a minor regular service I asked if the service advisor knew of someone like a "Dent Doctor" who regularly came around to fix small dents without paint or body work for the used or new vehicles on their lot, that might have been dinged slightly in shipment or otherwise. They went out of their way to locate and call their local dent subcontractor and he came by that day, they called me his cost estimate WITH NO MARKUP and he fixed all the small dents in an hour, and they simply added his fee to my bill and I paid for everything when I came back in a few hours and picked up the car. No separate visit or payment. I thought that was going well out of their way with service!
One thing I have NOT experienced there is the usual dealer service "advisor" push to do somewhat unnecessary maintenance such as replacing a clean cabin air filter, engine air filter or spark plugs or "oil system flush", to pad up the bill! Congrats and keep it up!
Outstanding - Bagpiper
Brendon Hewlett was very personable and knowledgable, answered all questions throughly, and a joy to deal with. I would highly recommend this dealership. A very positive experience .
Very courteous and attentive - Nfneblett
I highly recommend Isaiah Howard, our salesman. He was genuinely delightful to work with. The financing with Jack was a breeze and the whole team was great!
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
Exceptional customer service - Kevin1974
Don Dame was an amazing salesman. VERY helpful and just a great person in general. He had helped my wife but a 2018 Ford Focus in April and we are both super happy with our purchases. It was the easiest car purchase I have ever made and am exceptionally happy with my 2018 Ford EcoSport. Thank you as well to Justin Lane for making the paperwork go super easy and understandable.
No warranty work - Stumpc123
I just serviced my new Mazda CX-9. I scheduled my service request and was never told Hampton Chevrolet Mazda was not doing warranty work for Mazda’s any longer. When I was told my car was ready, I was about to grab my keys, say thank you, and be on my way, but much to my surprise I was told please wait ma’am for your total. I said there should be no total my vehicle is under warranty. It wasn’t until today when I was on their website that I learned they are no longer doing warranty work on Mazda’s. I’m sorry that is just a croc. I just spent a lot of money on a new vehicle and you will not honor my warranty. I signed a contract that I believe you cannot just decide not to honor, but legally I will check into that.
First impressions - Justagurl
My experience with this dealership has by far surpassed any other encounters with others. I was apprehensive at first by changing my brand of vehicle, but after walking through the door and being greeted by your friendly and helpful staff, I was instantly put at ease. I’m looking forward to being a valued customer for many years to come.
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.
Mazda 3 - les3112
Our salesperson Priscilla Hughes suggested that my wife and I drive a Mazda 3 along with the other vehicles we were looking at. That ended up being a great recommendation as my wife absolutely loved the feel of the car on the road. This is our first vehicle that we have purchased since our children have grown and moved out so it's nice to go back to driving "fun" cars. We've gotten many compliments on the car. Thanks Priscilla for showing us that driving matters. Zoom-Zoom
Both service and sales are the worst I've ever dealt with. - jimsrod
I can't say one positive thing about this place. I have bought and sold at least 20 cars and I don't mind wheeling and dealing. I was shopping for a new Mazda 6 and they would not budge on the sticker price and my car's trade in offer was a slap in the face. They wouldn't budge on the top or bottom end. Then they berated me by implying that I was stupid for thinking they should give me a better deal. I went to a competitor after I laughed in their face and the same brand new car cost me $5,000 less. The other dealer gave me $3,000 off the price of the Mazda 6 and gave me $2,000 more for my trade in. NEVER AGAIN WILL I STEP FOOT IN MALLOY !!!
I previously had a 2003 Mazda 6 and had to take it to Malloy on numerous occasions for service under warranty. I won't even go into how inept their service department is. The front brakes took 3 visits for them to repair and that occurred even after I told them the fix was to power bleed the brakes when I first took it in. When they finally did as I suggested ... BOOM ... it was finally fixed. They'd call me at other times to say a repair was completed. I'd check before I left the dealership and "NO" the repair had still not been done. I would actually bypass the service reps and go straight into the service manager yet I still had the same results. NO WAY WOULD I EVER RECOMMEND MALLOY !!! I can't see how this place is still in business.