Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
This is the 2nd SUV I have bought here and things worked... - Amyksmith777
This is the 2nd SUV I have bought here and things worked very smoothly. Everyone was very excited with me to do a trade in.
Top Reviewed Specialists At This Dealership
I had the best experience with Jae. He was THE MOST... - Katieleybick
I had the best experience with Jae. He was THE MOST helpful and informative sales associate I have ever dealt with. He was calm and patient and did not make me feel pressured. Very authentic and most of all FUN. 10/10 would recommend. THANKS JAE!
Used Car Manager
We had a terrific experience purchasing a used Mazda from... - bsw-rva
We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. Very pleased with the whole experience and level of customer care in the process.
Mazda Product Specialist
I recently bought a Mazda CX5 from Pearson and I couldn't... - Beverly
I recently bought a Mazda CX5 from Pearson and I couldn't be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was great to work with. Joseph was great with explaining the car to me with all it's extras and what to do with them.
I would recommend Pearson without a doubt!
Certified Sales Consultant
What a waste of time, can’t talk with anyone no return... - Bill Reinholtz
What a waste of time, can’t talk with anyone no return phone calls no reply after “chatting” on-line with their no help representative. Don’t waste your time, totally useless. Obviously they don’t need or want service revenue. The service manager should use a “mystery caller” to see how his department is not working. Go to Magic City Ford.
I recently purchased a Certified 2017 Mazda CX-5. They... - Barnrunner4one
I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done.
Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there.
I went to Cavalier Mazda to look at a 2018 Mazda 6... - imjerryloo
I went to Cavalier Mazda to look at a 2018 Mazda 6 Signature. Car is gorgeous. Bobby Bell my salesman greeted me while looking at the car. Suggested I drive it, which I did. I liked the car so much i bought it. Bobby was great, along with the manager LeAnn, and the finance manager Jacob. All were very nice, easy to work with without any pressure whatsoever. Got a very fair offer for my trade in, and a very fair price on the Mazda 6. I highly recommend Cavalier Mazda to anyone wanting a no pressure and fair process buying a vehicle.. Great little dealership.
Don't do business with them. I don't like talking badly... - vunguyen484
Don't do business with them. I don't like talking badly about businesses but they kind of deserved it. (1) for wasting my time and (2) for thinking I'm stupid.
Contacted them for a 2022 Nissan Frontier Pro4x (new truck so I understand its a "hot" item so buying at MSRP is not uncommon)
Bruno the sales guy was nice guy overall, told me I need to come in to the dealer to put down a deposit to hold the new incoming truck.
I decided to go in even though another dealership told me I can do the deposit over the phone, but was 2.5 hours away from my house if I had to pick up the truck. Priority Nissan is the closer dealer so more convenient.
Upon arrival I was told that the truck was going to be ~$5,000 over MSRP. They marked up the truck $5,000 over MSRP on basis that "Market conditions dictated the price"... this is BS. Needless to say I felt like they wasted my time for having me come in without disclosing the pricing upfront... they could have told me this via phone or email to avoid me "coming into the dealer..."
Anyway, I left. In the parking lot I called the other dealer... put down deposit on the SAME exact vehicle, same color and everything, for MSRP with NO MARKUP.... ALL WHILE ON THE PHONE. The other dealer also offered $800 MORE than Priority for my trade-in... ALSO... Priority Nissan's processing fee is $899... the dealer I ended up going with is only $599.
Again... Don't buy from Priority Nissan. Go to another dealer, save a lot of time and money elsewhere.
Very Poor After Sale Customer ExperienceI bought a... - PTB
Very Poor After Sale Customer Experience
I bought a brand new 2021 Mazda CX-5 recently. During the sales process, the salesperson said that the only differences between the top trim line and the next one down was that the top trim line included the navigation system and had a 360-degree camera view. The price difference was a bit over $2000, and I could add navigation for about $500. Shame on me for not digging deeper to verify that.
The only car they had for me to test drive at that point was the top trim line (the lower trim line vehicle was out of gas) and I liked it. I liked the price on the next one down, so I bought it. Withing a few days of the purchase, I found that there were quite a few more features that were missing from my new car. I had repeated conversations in person and by phone, with a service return to dealership for fixes that could not address and fix the problems.
Ultimately, they stopped replying to my text questions so I contacted Mazda Corporate. They said they would contact the dealership and get back to me. They didn’t (at least get back to me).
My frustrations mounted to the point where I no longer own the car and could never in good conscience return to that Mazda dealership.
Paul Poindexter is a very pleasant sales consultant. - colinbakerap
Paul Poindexter is a very pleasant sales consultant. Paul is very calm and nice to work with. We enjoyed our time with him - a real gentleman. The CX-5 is great!
Wonderful - Grandmother
We purchased a 2018 Mazda3 sedan with John as the sales person who helped us. The whole experience was great. No pressure. Just suggestions. We ended up buying the next model up from what we were thinking about but the the safety features were worth it plus they were able to give us a great price. Wonderful experience all the way around.
this is a second review for this dealership for the same... - Lrodriguez82
this is a second review for this dealership for the same car. I gave it 4 stars instead of 5 because the previous situation was not handled correctly. Overall, i am satisfied with the second visit i made. This time i went home with the vehicle i wanted from the beginning. There were no surprises, and i got a deal better than was i was getting locally. This time Brown's Alexandria Mazda went above and beyond to make me happy, and therefore, the previous experience is forgotten and forgiven, and has earn a future customer. Anthony and Tori are the best. Thank you guys for a happier experience this time, and will be visiting you guys in the future and will refer you to any of my friends.
Twelve years ago I purchased my first Mazda, a Cx-9, from... - SF16S
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda.
Traded in a Honda Pilot on a new Ford F150. From the... - flagshipone
Traded in a Honda Pilot on a new Ford F150. From the moment we started thinking about it to even today, the experience has been a most enjoyable circumstance. Dylan Hanks (our salesperson) was personable, knowledgeable and just let us progress at our pace. (no pushy salesman there). There were a few issues (accessing the funds and a weird defect in one of the tires) but they took care of it with no questions asked. I would recommend anyone within two hours drive skip all the closer dealerships and come see Duncan Ford in Christiansburg.
My husband and I have been researching to buy a new truck... - cookds
My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss was in stock at a local dealership. We visited Hampton Chevrolet on Monday and that is when we were greeted by Jordan Kent. He was great to work with, and very knowledgeable about the features of the vehicle. Unfortunately after taking the TrailBoss for a test-drive, and getting a price, our family determined that the leather package would not work for our family (especially with a higher price).
We ultimately ended up purchasing from another dealership in Chesapeake. Inventory for vehicles has been low with COVID, so we had to make the decision to travel elsewhere. However our experience was very pleasant, and would definitely consider doing business with Jordan, and the Hampton Chevrolet team again!
Excellent purchasing experience - ANDREW.HORNBACK
While on vacation last December, on a complete lark, we ended up test-driving (and purchasing) a pre-owned Mercedes-Benz that Lynchburg Mazda had acquired. The entire process was easily the best purchasing experience that I've ever had with a dealership. John was very personable, highly professional and the entire dealership enjoyed showing us the vehicle - everyone seemed to have a story about the car or a reaction to it.
Usually, the blizzard of paperwork and all of the business-end of a vehicle purchase is time-consuming, anxiety-inducing and just plain painful - but John and the team at Lynchburg Mazda made the entire process as seamless and painless as possible. We received a great deal on our vehicle and were out the door and on our way the same day.
I've bought 20 or more cars over the years, and this was far and away the absolute best experience of them all. I would not hesitate in working with this dealership again.
Worst experience ever. - carguy
Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain.
I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one.
Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked.
I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.
This is a great dealership. I recently bought a late... - ddspar
This is a great dealership. I recently bought a late model, low mileage used truck from them. I did my research and knew the value of the used truck and what I could realistically expect for my trade in. I wasn't expecting to buy the truck on the first visit, but after driving it I decided to go ahead.
After driving it home I thought that it was running hot so I emailed the dealership. They had me bring it right back in, gave me a loaner vehicle and checked it out. Turns out that the newer models run hotter (verified it independently). I had it back the next day and I'm very happy with it, and with a dealership that would be so responsive to my concerns.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.
We have a CX9 we bought a remote start at the dealership... - rsouthworth5657
We have a CX9 we bought a remote start at the dealership which Mazda has never supported we were told by the parts mananger that Mazda was doing something to fix the issue after waiting some time we are told that Mazda will not proceed with the fix so we are now out of the cost for the unit. I have asked for the mananger to contact me but as yet have not received any contact.This will be the last vehicle we will purchase at this loc.