They care what you want not just about selling a vehicle - Ericacstegall
I went to another 2 dealerships before coming to Hall Honda and they didn’t reach out to keep connected. But when I went to Hall Mazda they kept up with me made sure I was still interested and even tried to find cars that worked for what I was looking for. Bernard, Virgil, Bernadette, Leanne and Kris were so helpful and super patient with my circumstances and the car I wanted. I kept looking at a car but wasn’t a fan of the color but loved everything thing else. They searched and found me a couple other cars in colors I loved but guess what?! I got the car in the color I thought I didn’t want. Turns out you can’t beat the inside features of a touring!! I will be recommending Hall Mazda to everyone for their Friendly no hassles great customer service!!
Top Reviewed Specialists At This Dealership
Friendly and accommodating - Hanswho33
Abdul Khalili is an absolute pleasure to work with. He is friendly, professional, and kind. I appreciate that he was not pushy, and was readily available to answer questions.
Great first car buying experience - Advisor Dad
I went with my daughter for her first new car buying experience. Atef linked me up with Leo as our Sales guy, and Leo couldn't have been any more professional and knowledgeable. He was not a high-pressure sales guy at all, and that's exactly what we wanted. Atef was also very nice and introduced us to Eddie, and said that if there was anything that we needed, just catch any of the three of them and they'd take care of us. Leo did a wonderful job of listening to what my daughter wanted and did a great job of demonstrating the various features of the vehicle, prior to us taking it out for a test drive. Overall, a painless experience for such a large purchase in a young person's life. I would highly recommend Leo to anyone looking to check out a Mazda product.
Easy to work with - george.ulsh
We were genuinely surprised with how nice the cx9 was. We drove I think every three row suv on the market minus the Subaru ascent and the kia/Hyundai offering, most were lifeless and the acura and lexus hybrid offerings were super underwhelming. The only thing that really out paced the cx9 was a Mercedes Benz gls. But that was literally double the price and close to triple if you opt for the v8. With regards to sales, Gino did everything right and made our buying experience swift and convenient. Test drive through purchase in total probably spent only an hour in your building. You have an excellent staff.
Mazda Product Specialist
Pre-Owned Product Specialist
Great experience - Happy MINI owner
I actually did not buy a car from Brown's Alexandria, as I ended up purchasing a Subaru, but I had such a positive experience with my salesperson Benjamin I felt it worthy of a review. Benjamin was really knowledgeable about the CX-5 we test drove. He wasn't pushy or aggressively trying to sell me a car. He did follow-up with me after the test drive (as expected, since he asked if he could), and we even pleasant to me when I told him I purchased a Subaru. If/when I'm in the market for a Mazda, I would certainly go back to this dealership.
What a great experience! I'd go back anytime - Anne Snead
Jimmy was the BEST salesman I have ever worked with ever! He took time to listen, laugh, and really get to know me. I was astounded at the quality of his salesmanship while applying no pressure but allowing the sale to flow organically.
Certified Sales Consultant
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
Travel crisis - Drew
January 2018 when we left Ottawa Canada we clipped our side view mirror on our daughter’s garage door. We were travelling to SC to stay with our son and his family. They purchased our 2016 Mazda for us and we did not want to arrive at their place with a damaged car. Adding to our dilemma we arrived in Williamsburg/Newport News in the middle of a serious snowstorm. In spite of the hardship and difficulties caused by the storm (most businesses were closed) including the lack of staff Thomas’s staff ordered and installed our damaged mirror within two days. Not only did they replace the mirror but they checked our car to see that it was safe for our travel south as well as providing us with a free wash and vacuum. They were friendly, courteous and efficient. I highly recommend Thomas and this dealership.
Sales & Leasing Consultant
Sales & Leasing
Mazda 3 - les3112
Our salesperson Priscilla Hughes suggested that my wife and I drive a Mazda 3 along with the other vehicles we were looking at. That ended up being a great recommendation as my wife absolutely loved the feel of the car on the road. This is our first vehicle that we have purchased since our children have grown and moved out so it's nice to go back to driving "fun" cars. We've gotten many compliments on the car. Thanks Priscilla for showing us that driving matters. Zoom-Zoom
Regular maintainence service - Ken1996
Although I did not buy my Mazda Miata from Flow Mazda (it is an older 1996 model) they have serviced it for a number of years. This service has ranged from major service including water pump replacement and at the same time having them replace all the hoses and belts as the vehicle was then 15 years old. Last week I had them do an annual inspection, checkup and oil change and although it was clean when I brought it in they washed and detailed it to a sparkling shine before I picked it back up after a few hours. I appreciate the extra no-cost care they took with it.
Once when I brought it in for a minor regular service I asked if the service advisor knew of someone like a "Dent Doctor" who regularly came around to fix small dents without paint or body work for the used or new vehicles on their lot, that might have been dinged slightly in shipment or otherwise. They went out of their way to locate and call their local dent subcontractor and he came by that day, they called me his cost estimate WITH NO MARKUP and he fixed all the small dents in an hour, and they simply added his fee to my bill and I paid for everything when I came back in a few hours and picked up the car. No separate visit or payment. I thought that was going well out of their way with service!
One thing I have NOT experienced there is the usual dealer service "advisor" push to do somewhat unnecessary maintenance such as replacing a clean cabin air filter, engine air filter or spark plugs or "oil system flush", to pad up the bill! Congrats and keep it up!
Far Exceeded My Expectations! - BigManny1972
Charles Beck and Lynchburg Mazda were OUTSTANDING! Living on the West Coast and trying to buy my son, who attends college in Virginia (Liberty U), a car seemed like a huge challenge. But, Charles Beck and Zach Huntington really facilitated the transaction. We chose the car (Jeep Patriot), agreed on a price, prepared the paperwork, including financing, registration, insurance - all on-line and via mail and email. I told my wife later that this was easier than buying a car in person. The dealership even arranged financing at an unbeatable rate. Above & beyond that, Charles and Lynchburg Mazda made the experience so special for our son, since my wife and I couldn't be there to share the moment. When my son went to pick up the car, it was gleaming, clean, shiny, with a special carpet waiting for him to get in the driver seat: AND they put a huge red bow on the hood! Wow! My son was overjoyed! They sent us pictures. That pleased my wife and me immensely. I am so grateful to Charles and Lynchburg Mazda for their top-tier professionalism and customer-friendliness. I highly recommend them. Many thanks!
Very courteous and attentive - Nfneblett
I highly recommend Isaiah Howard, our salesman. He was genuinely delightful to work with. The financing with Jack was a breeze and the whole team was great!
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
No warranty work - Stumpc123
I just serviced my new Mazda CX-9. I scheduled my service request and was never told Hampton Chevrolet Mazda was not doing warranty work for Mazda’s any longer. When I was told my car was ready, I was about to grab my keys, say thank you, and be on my way, but much to my surprise I was told please wait ma’am for your total. I said there should be no total my vehicle is under warranty. It wasn’t until today when I was on their website that I learned they are no longer doing warranty work on Mazda’s. I’m sorry that is just a croc. I just spent a lot of money on a new vehicle and you will not honor my warranty. I signed a contract that I believe you cannot just decide not to honor, but legally I will check into that.
Excellent, very willing to work with us. - Imogene Orfield
We felt that Ron knew his job, and the car he was trying to sell. He was very educated on the service he was offering. Everyone tried to make us as welcome as could be and wanted to please us as customers.
First impressions - Justagurl
My experience with this dealership has by far surpassed any other encounters with others. I was apprehensive at first by changing my brand of vehicle, but after walking through the door and being greeted by your friendly and helpful staff, I was instantly put at ease. I’m looking forward to being a valued customer for many years to come.
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Both service and sales are the worst I've ever dealt with. - jimsrod
I can't say one positive thing about this place. I have bought and sold at least 20 cars and I don't mind wheeling and dealing. I was shopping for a new Mazda 6 and they would not budge on the sticker price and my car's trade in offer was a slap in the face. They wouldn't budge on the top or bottom end. Then they berated me by implying that I was stupid for thinking they should give me a better deal. I went to a competitor after I laughed in their face and the same brand new car cost me $5,000 less. The other dealer gave me $3,000 off the price of the Mazda 6 and gave me $2,000 more for my trade in. NEVER AGAIN WILL I STEP FOOT IN MALLOY !!!
I previously had a 2003 Mazda 6 and had to take it to Malloy on numerous occasions for service under warranty. I won't even go into how inept their service department is. The front brakes took 3 visits for them to repair and that occurred even after I told them the fix was to power bleed the brakes when I first took it in. When they finally did as I suggested ... BOOM ... it was finally fixed. They'd call me at other times to say a repair was completed. I'd check before I left the dealership and "NO" the repair had still not been done. I would actually bypass the service reps and go straight into the service manager yet I still had the same results. NO WAY WOULD I EVER RECOMMEND MALLOY !!! I can't see how this place is still in business.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.