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I went to this dealership because they had what I wanted.... - Walikainen
I went to this dealership because they had what I wanted. Orlando came, introduced himself and assisted us with the car we wanted. He was great!!!! Patient and very informed of the cars features.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales & Leasing
My wife and I were shopping for a new car, as we needed a... - JM
My wife and I were shopping for a new car, as we needed a bigger car due to the upcoming birth of our first child. We went in with no expectations, but fell in love with the 2020 CX-5 as soon as we saw it. Our primary salesperson was Geraldine, but we also worked closely with Ron. Both of them went above and beyond for us, and it is very much appreciated. They listened to all our needs and made sure our final payment number was exactly what we told them we needed. Ron gave us such a great deal, we couldn't pass it up! We almost walked away from the deal at the very end as there was confusion on whether the car came with navigation or not. We were previously told it did and then found out it didn't, which was a deal breaker to us. We were literally in the car about to drive off when we found this out. Ron made it right without any hesitation. Besides Ron & Geraldine, Hope in the finance department was a pleasure to work with as well. She worked hard and was able to find enough discounts to make the extended warranty affordable for us. I usually don't buy those things, but they made it such a great deal, I couldn't not go for it. Everybody that we worked with in that dealership was fantastic. I would definitely recommend this dealership to anyone.
My Mazda team is the best ! Better than yours !!... - Haunanikalua
My Mazda team is the best ! Better than yours !! Hahahahah ... gooooooooo team thank you Michael for always having my back and being prepared and respecting my already throat crushing time ! Yes throat crushing .
I recently bought a Mazda CX5 from Pearson and I couldn't... - Beverly
I recently bought a Mazda CX5 from Pearson and I couldn't be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was great to work with. Joseph was great with explaining the car to me with all it's extras and what to do with them.
I would recommend Pearson without a doubt!
Certified Sales Consultant
Twelve years ago I purchased my first Mazda, a Cx-9, from... - SF16S
Twelve years ago I purchased my first Mazda, a Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very friendly, professional and did not use high pressure selling tactics, which I really appreciated. Mazda makes great cars and they are really enjoyable to drive. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda.
They fixed issues that another Browns mazda dealership... - Kristina.C.
They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Brown's Fairfax Mazda to switch to Chantilly.
Genuine People Willing to Negotiate! - Jeff Williams
I am 71 years of age and have purchased a dozen+ new cars over my lifetime, the last three here in the Virginia/Maryland area. None of my buying experiences with any of the dealerships I have ever worked with have been pleasant, and overall, a less than transparent obstacle course of hidden fees, charges and “hard sell”. As we flew out of Asia this past March 19th, I started signing in to varied internet car buying services to start the process of getting a better deal on a Mazda CX-5 through their buying services, rather than walking into a dealership upon my return, “cold turkey”. We chose the Mazda CX-5 due to its safety features, comfortable and quiet ride, semi-luxurious interior and because it was rated one of the two top compact SUVs.
Brown’s Alexandria Mazda was the closest Mazda dealership to us here in Alexandria, but my past car buying experience has led me to believe the best deals are across the river in Maryland from the much larger dealership chains due to the volume of their sales. True to my experience, a larger dealer in Maryland came back with the best offer. So, I started emailing Brown’s Mazda’s product specialist, Mr. Anthony Arthur, who I found to be professional, personable, transparent, and very importantly, not pushy. He advised me that they did not have the exact CX-5 model on their lot that I really wanted, so he offered me the closest they did have to what I wanted, bringing the their offer closer to Maryland’s.
Then Brown Mazda’s GM for Sales, Mr. Chad Lewis telephoned me to talk about the deal to get a better understanding as to what I wanted. We spoke for about twenty minutes and I found him very congenial, but professional and focused and in the end, he told me that they were bringing the exact vehicle model I wanted up from another dealership in Virginia Beach without a deal agreed between us yet!
The next day the Dealership G.M., Mr Steve Forsht, called to tell me they now had the exact car in stock and asked what it would take to put me in the driver’s seat. I also found Steve very congenial as well, down to earth and a “regular guy”. I came back with some figures that were close to the deal in Maryland, and what I wanted from Brown’s Mazda for trade-in on my vehicle. He came back with “done” and even threw in a couple accessories at no cost!
The True Car website that lists sold vehicle pricing in the general area, ranked my final purchase price in the Top Tier Excellent Price category, with less than 17% of vehicles sold in that category; as well as my trade-in value in the highest category! So, if I could have gotten a better deal across the river, it wouldn’t have been by more than 1%, so who cares. I bought my car from good people, the dealership I will be getting it serviced from, only via e-mail and three telephone conversations with no hard sell tactics and in record time! Add to that, their Finance Manager, Mr. Bob Shehata, who is the person you meet after a sale is agreed upon to sign the legal financial paperwork and push extras, simply asked me if I was interested in an extended maintenance plan. I said I wasn’t and that was it. Bob was also just as “regular” and as transparent as Anthony, Chad and Steve before him, and with no “hard sell” tactics.
Brown’s Alexandria Mazda’s logo of “Buy Happy” ....is true! They really do want you to Buy Happy. The best advice I can give you if you want to do as well as I did, is research, research, and research so you know which exact model and accessories you want, your vehicle selection’s MSRP price, compare Browns Mazda’s reduced pricing against True Car values as to what others are paying and be as reasonable and as sincere as they are in your interaction with you!
Do yourself and favor. Get your best quote in writing, then bring it to Brown’s Alexandria Mazda to see how close they can come. They might not always be able to match the “big boys” across the river, but they will come close, are closer to home, and genuine people.
Great Experience - 1stacy.jones
Brittany was nice and very professional. Brittany did her best to make sure I was comfortable in the process. Brittany went out of her to help me get my new car to my house by delivering.
STAY AWAY! They practice bait and switch. Gabrielle... - Disappointed customer
STAY AWAY! They practice bait and switch. Gabrielle accepted my offer but upon arrival the car wasn't there. I lost 2 days work dealing with her.
Excellent customer service.I was not pressured. I was... - tlgleaiv
Excellent customer service.I was not pressured. I was greatly assisted by Safford VW team to get the best deal on a car that meets my needs
**Update** Dealership has made good on their mistake - Jeff H
* Original Review *
Sales experience was very good on new Mazda 6. Two years after purchase, I had a flat tire and went to change it. I was very surprised to discover that there was no jack base in the cutout that was made for it, so I had to call AAA and the delay caused me to miss my appointment. I called Flow and explained the situation but the Sales Manager said they couldn't do anything for me since it had been two years. They offered to sell me a replacement part for nearly $200. Is that understandable? Maybe.....
*** Update ****
Flow Mazda called me back after I expressed discontent and offered to compensate me for the replacement part I'd bought on eBay. I'm very impressed.
Although my experience (my first) with this dealership... - Koko8509
Although my experience (my first) with this dealership was excellent, I have been asked to rate it too many times. This has been frustrating. Not sure I’ll ever do it again. Enough!
This is a reposted review from my last one that the... - A Yao
This is a reposted review from my last one that the dealership asked me to reconsider after they fixed the brakes. Additional customer service issues have been added
Again their service department needs work. I am now having issue with my side mirrors not folding all the way with a lot of play in the mirror housing that they are currently unable to replicate, which I will say fixes itself every so often so that I will just need to video tape for conclusive evidence. If it was just that, I wouldn't be as annoyed as I am. The issue is that my driver side mirror vibrates at highway speeds which causes the image to be shaky and disorienting. It happens to me everyday on the highway at 60-70mph and sometimes 55mph, but apparently neither the technician nor the manager are able to replicate it. I am annoyed because this issue disorients me every single day I drive the CX-5, but they say that compared to the other CX-5s, they see no difference. Be prepared to pull teeth and videotape the actual issues with your Mazda if you expect proper warranty service at this dealership. Invest in a wide view dash cam so you can document these issues as they come up. I know I will now since I am never believed at this dealership.
The sale service is great, but the service department is a mixed bag. The first oil change I had with them, they had used the wrong filter as they did not realize my CX-5 was one of the new Turbos and they may have used the wrong oil as well according to the paperwork. The wrong filter had also been installed when I had the oil replaced after finding out about the incorrect filter and oil after the first change. On an additional note, I have had a brake squeak since a few months after I purchased the car. The dealership has apparently been unable to replicate the issue every single time. I've had the squeak daily since and it's getting frustrating since I know 100% that this squeak is not normal. It's not rust-related nor is it wear and tear since I am now just into 12000 miles on my vehicle (8 months after I started having this issue). There is even a service bulletin describing my exact issue (04-004/19). Mazdas drive great, but if I knew the warranty service and dealership after-service were going to be like this then I would have reconsidered the purchase here.
Wonderful - Grandmother
We purchased a 2018 Mazda3 sedan with John as the sales person who helped us. The whole experience was great. No pressure. Just suggestions. We ended up buying the next model up from what we were thinking about but the the safety features were worth it plus they were able to give us a great price. Wonderful experience all the way around.
The best dealership I've ever been too! - anbrownie320
Chris David and Eric Friedhoff were absolutely amazing. I've grown up in the dealership world, so I was expecting a typical dealership experience.
Let me tell you something though... These guys make sure their customer service is top notch. Eric was extremely helpful the entire time we were there, from helping me figure out a great vehicle (that was super affordable) for my family all the way until making sure that I knew to call/text him if I needed anything when we left the dealership.
Chris Davis, the Sales Manager, literally worked a miracle for me. He got me enough to pay off my Mazda, as well as made sure he got the payments into the range we needed.
Thanks to Chris and Eric, my family has a brand new 2018 Ford Fusion. It's absolutely BEAUTIFUL and it's a fantastic family vehicle.
Thank you guys so much! I appreciate all of the assistance and kindness!
P.S. Sorry for the novel, but a short review just wouldn't cut it!
Paul Poindexter is a very pleasant sales consultant. - colinbakerap
Paul Poindexter is a very pleasant sales consultant. Paul is very calm and nice to work with. We enjoyed our time with him - a real gentleman. The CX-5 is great!
Excellent purchasing experience - ANDREW.HORNBACK
While on vacation last December, on a complete lark, we ended up test-driving (and purchasing) a pre-owned Mercedes-Benz that Lynchburg Mazda had acquired. The entire process was easily the best purchasing experience that I've ever had with a dealership. John was very personable, highly professional and the entire dealership enjoyed showing us the vehicle - everyone seemed to have a story about the car or a reaction to it.
Usually, the blizzard of paperwork and all of the business-end of a vehicle purchase is time-consuming, anxiety-inducing and just plain painful - but John and the team at Lynchburg Mazda made the entire process as seamless and painless as possible. We received a great deal on our vehicle and were out the door and on our way the same day.
I've bought 20 or more cars over the years, and this was far and away the absolute best experience of them all. I would not hesitate in working with this dealership again.
Ismael the service guy has made my life easier when he... - Loy
Ismael the service guy has made my life easier when he handled my Mazda cx7 issues very professionally . I tried going around first with local car mechanic, but they were mostly the same , telling me diagnosis that will make you go around circle . Left my car and told me evrything expected and from time to time updated on status and cost involve. Thanks very much
Friendly service - Tim made the car buying experience... - ANGELA.WOODBERRY
Friendly service - Tim made the car buying experience tolerable. I hate pushy salesmen. He was respectful of my decisions. I walked away with my new car.
Worst experience ever. - carguy
Worst experience ever with a sales manager called Patrick. Please find Colton if anyone wants to make a purchase without pain.
I am looking for stores to make a purchase for a new CX-5. While I made an online inquiry on Truecar, Colton called me but he can't compete with the other quotes I have on hand. He did send me a message and told me to feel free to reach him out anytime if I have any questions. I figured out the lower quotes I have on hand tend to ask for higher monthly payments, so I called Colton back, unfortunately, he is off. After I talked with a sales person over the phone, a manager called Patrick called me back. He tended to be aggressive on the phone call. Especially, when I asked the lease terms, he refused to give me lease terms unless I GIVE HIM MY SOCIAL SECURITY NUMBER. [He said it's their policy, they only can provide me the numbers after pulling my credit scores. Can't believe it's something happening in Lynchburg.] After I asked him to whether I can talk with another sales manager, he became very aggressive: he told me he was the only sales manager there, no matter I called there tomorrow, next day, next day, next day, he would be the only one.
Eventually, (I was literally shaking at the other end of the phone), I asked him if I could talk to another salesperson, he refused. He told me they would give me the exactly same information. While I insisted to talk with another person, he started to not listen to me at all. He said thank you and hung up. I tried to call the Lynchburg Mazda back [trying to talk with someone to report my experience], I found out my number was blocked.
I think my experience might not represent the average customer experiences, but it does show the business styles of Patrick. My only hope at here is he won't call me back with any curse words due to the review.
Traded in a Honda Pilot on a new Ford F150. From the... - flagshipone
Traded in a Honda Pilot on a new Ford F150. From the moment we started thinking about it to even today, the experience has been a most enjoyable circumstance. Dylan Hanks (our salesperson) was personable, knowledgeable and just let us progress at our pace. (no pushy salesman there). There were a few issues (accessing the funds and a weird defect in one of the tires) but they took care of it with no questions asked. I would recommend anyone within two hours drive skip all the closer dealerships and come see Duncan Ford in Christiansburg.
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.