Service - Newguy70
Being so frustrated with issues I've faced. Mr. Loveless, at the end of day, he assured me he will become an advocate and to provide stellar service to rectify my issues. Anytime someone calls twice to reassure you, all will be alright. He is a man of integrity. Thank you Mr. Loveless
Top Reviewed Specialists At This Dealership
Worth the drive - Bma
I drove up from Newport News because I saw online they had a larger selection of used Mazdas than I could find locally AND the prices were more affordable!!!! Melvin spent a lot of time with me and made sure I got the car I wanted. They worked with me and got my payment down to the level I was comfortable with. These guys really want to sell their cars! Honest and fair.
Great service, timely and efficient - Kmolinaro
The staff took very good care of us and answered all of our questions while listening to our concerns. We were very pleased with our experience.
Elite Master Certified Sales Consultant
Certified Sales Consultant
Wonderful honest dealership - Kim Impossible
We drove 3.5 hours to buy our used vehicle at this dealership. They were honest and upfront about the vehicle. They even sent pictures.
Hyman Bros made my car buying experience wonderful - Mhubbs003
The experience I had here was amazing! Eric, Sung-Ho, Thomas, and all of the staff were awesome! They weren't pushy and I never felt obligated to do anything or make a decision like most dealerships do even when I said I wanted a day to think about it before I made my decision to buy. From test driving to helping me get a better loan than my bank offered me, they helped every step of the way. They even gave me a rental when I was having something done to my car so I wasn't left without a vehicle. They were very friendly and polite, they made you feel like you were a part of the Hyman Brothers family. I highly recommend them to anyone who is trying to sell or buy a vehicle.
Sales & Leasing Consultant
Sales & Leasing
Excellent Service Experience - vj
Howard Grooms, General Sales Manager, Melvin Meade, Service Manager and Travis Snider, Parts Manager have all provided excellent service since we purchased or Mazda 3 at Flow Mazda in August 2017. They exemplify the kind of representatives car owners are seeking when they take their cars to be serviced and/or repaired (i.e. high integrity, honesty, professionalism, knowledge, fairness and likeability).
My wife and I hope your company appreciates the significant value they generate for their service department repeat and word of mouth increased business opportunities and for their sales and parts departments success.
Very courteous and attentive - Nfneblett
I highly recommend Isaiah Howard, our salesman. He was genuinely delightful to work with. The financing with Jack was a breeze and the whole team was great!
No warranty work - Stumpc123
I just serviced my new Mazda CX-9. I scheduled my service request and was never told Hampton Chevrolet Mazda was not doing warranty work for Mazda’s any longer. When I was told my car was ready, I was about to grab my keys, say thank you, and be on my way, but much to my surprise I was told please wait ma’am for your total. I said there should be no total my vehicle is under warranty. It wasn’t until today when I was on their website that I learned they are no longer doing warranty work on Mazda’s. I’m sorry that is just a croc. I just spent a lot of money on a new vehicle and you will not honor my warranty. I signed a contract that I believe you cannot just decide not to honor, but legally I will check into that.
Hot rod Lincoln - Exectutive 1
Was an easy transition from my 2016 to a 2018. I'm happy with everything in dealing too driving away in a Lincoln Continental! I like seeing a little more rebate but then again I opted for a 0/60 in financing. As I keep in mind, I like all transportation as long as there are no problems. Well that's a nice thought and a well known secret! Thank you Mr. Duncan for providing service everyone should like and appreciate. Lenny
A great car-buying experience - chris_mcd
Everyone was extremely helpful, friendly & professional. Everything was handled quickly & efficiently. This was probably one of the best/easiest car-buying experiences that I've ever had.
Appointments - Playerofpianos59
What is the purpose of making an appointment for 7:45 and getting to the appointment 15 minutes early, only to see your vehicle get pulled into the service bay at 8:35!? Terrible service ethics. And no updates during service, no, they're pulling your car in now. As bad as a doctor's office
Great Used Car Shopping Experience - argusarms
I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.
Purchased 2018 Mazda - Aug18Customer
Purchased the vehicle last weekend and traded in my 2005 Mazda3. Great experience with the staff, especially Brandon in sales and Bob in finance. Looking forward to working with them going forward.
Horrible - None
Devin sold me my car and he was so rude! He was cocky and arrogant. It was a 2015 elantra. They listed it for 13k. We requested for the price to go lower since it was not new and a brand new one was listed for 15k. He stated they did not go down on prices and made their prices low just so they didn't have to go down. Lies. Literally had two friends go in with their spouse right after me a few weeks later and they had no issues with him. He treated them with respect and took in what they were looking for. He never helped me one bit. Did not explain anything to me or tell me anything about the car. We had to pry the information out of him. PLUS he brought their car price down 2k. It all makes since now though. It was my friend (who is a woman) and I (which I'm a woman too) he had no respect for us since we were women. None what so ever. From what i hear he told "friends" he shouldnt have to treat woman and men the same. Will not be going back to Lynchburg Mazda if they let someone like him represent them. Sorry but some woman like myself shouldn't have to have my husband there just so I can receive good service. NEVER AGAIN.
Great first car buying experience - Advisor Dad
I went with my daughter for her first new car buying experience. Atef linked me up with Leo as our Sales guy, and Leo couldn't have been any more professional and knowledgeable. He was not a high-pressure sales guy at all, and that's exactly what we wanted. Atef was also very nice and introduced us to Eddie, and said that if there was anything that we needed, just catch any of the three of them and they'd take care of us. Leo did a wonderful job of listening to what my daughter wanted and did a great job of demonstrating the various features of the vehicle, prior to us taking it out for a test drive. Overall, a painless experience for such a large purchase in a young person's life. I would highly recommend Leo to anyone looking to check out a Mazda product.
The worst Service Dept - Sham25
I took my car to get serviced here. I went to get my CMU replaced in my vehicle for my radio. Costly repair might I add. Repairs were done fairly quickly. I arrive to pick up my vehicle and the vehicle wouldn't start. I hadn't had any problems with my vehicle prior to dropping it off. I go back in to let Mike the service advisor know it won't start. He proceeds to to get someone to check the battery and all of sudden I need a new battery. He tries to feed me some BS about vehicles needing batteries in 4 or 5 years. While that may be true, not for my vehicle. So you mean to tell me you drained my battery to the point where it couldn't be recharged and I had to get a new on a 2016 Mazda 6? No something was definitely up with that BS. VERY crappy service. Unplanned expense at its finest. I will never in my life bring my vehicle back to Cavalier Mazda for service. Definitely lost a customer. Hall Mazda here I come.
Go Anywhere Else - Oblvn
This dealership was by far the worst buying and service experience ever! My check engine light in my Forester came on less than 2 weeks after purchase. The sales person pretty much was like "sorry about you're luck". I had to become irate to get anywhere. They changed the sensor-light came on again. I had to go somewhere else to get it fixed and they told me they get messed up vehicles from this place all the time. Went for an oil change since I bought the service package. They broke a lug and insisted I pay for it. My husband informed me this is not abnormal occurance. The service manager said my husband was either a liar or stupid. He was gonna let me leave with my wheel in dangerous condition. A mechanic had to come out and argue that it was dangerous for me to leave like that and I could be in a fatal car accident because of it. Service manager was fine with me leaving like that! Took it to the dealership that fixed the check engine light and they said it was ridiculous that they broke the lug and wouldn't just fix it. They broke it so they should have taken care of it.
Both service and sales are the worst I've ever dealt with. - jimsrod
I can't say one positive thing about this place. I have bought and sold at least 20 cars and I don't mind wheeling and dealing. I was shopping for a new Mazda 6 and they would not budge on the sticker price and my car's trade in offer was a slap in the face. They wouldn't budge on the top or bottom end. Then they berated me by implying that I was stupid for thinking they should give me a better deal. I went to a competitor after I laughed in their face and the same brand new car cost me $5,000 less. The other dealer gave me $3,000 off the price of the Mazda 6 and gave me $2,000 more for my trade in. NEVER AGAIN WILL I STEP FOOT IN MALLOY !!!
I previously had a 2003 Mazda 6 and had to take it to Malloy on numerous occasions for service under warranty. I won't even go into how inept their service department is. The front brakes took 3 visits for them to repair and that occurred even after I told them the fix was to power bleed the brakes when I first took it in. When they finally did as I suggested ... BOOM ... it was finally fixed. They'd call me at other times to say a repair was completed. I'd check before I left the dealership and "NO" the repair had still not been done. I would actually bypass the service reps and go straight into the service manager yet I still had the same results. NO WAY WOULD I EVER RECOMMEND MALLOY !!! I can't see how this place is still in business.
It was greathe experience and out standing customer service - Stewart Anderson
It was a joy to do business with nelson ford they help me find the right vehicle and had it price right with out standing customer service just great people to do business with Chris Davis and Scott Norman they are your go to guys if your looking to buy a new or used vehicle
Not Helpful at all - clahdz17
I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.