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I would like to thank Josh and his service team for... - sccray
I would like to thank Josh and his service team for providing excellent customer service last week. I recently purchased a used vehicle from Hall. A few weeks after my purchase, I experienced some mechanical issues. Josh and his team repaired my vehicle free of charge and provided me a free loaner vehicle while my car was being serviced. I greatly appreciate their efforts and their dedication to providing excellent customer service. Thank you!
Top Reviewed Service Specialists At This Dealership
Everyone in the Nissan Service Department is always very... - Brianna Williams
Everyone in the Nissan Service Department is always very welcoming and so nice, they always explain what will be done & make sure they get permission before they do anything else.
Awesome service Paul and his team were attentive and... - Penny
Awesome service Paul and his team were attentive and efficient with all aspects of my visit! Thank you for the top notch customer service will be back again I am sure! This is my 7th purchase with Nissan!
Fixed Ops Director
M'Tazi went above and beyond my expectations in customer... - sewblessdsunsets
M'Tazi went above and beyond my expectations in customer service! Patrick dropped me off and picked me up and was very professional. He kept his mask on the whole time!!! It was my first time visiting Hall Nissan. I will be back again!
This dealership is great! The staff is wonderful! The... - Tcollier
This dealership is great! The staff is wonderful! The service ppl are informative and Mara is super friendly. She told me when my car would be ready is she lent me a loaner car while it was worked on!
Parts/ Back Counter Manager
I purchased a 2016 Nissan Sentra SR from a horrible... - rrg5bwg
I purchased a 2016 Nissan Sentra SR from a horrible dealer in Manassas, Va last week and I found out the car had a potential issue with my coils. I took my car to Priority Nissan of Newport News and they treated me as if I was a king or the president. Cindy my service advisor was very, professional and extremely helpful. She did everything ethically possible to help and correct my problem. She put me into a loaner car because they had to order the parts and a few days later she called me stating my vehicle was ready. When I picked up my car I was blown away on how well the car was running. It was running so well I thought I was driving my wife's 2019 Rogue. These guys are top notch professionals. I will definitely have our other 2 Nissans serviced at this dealership. Great group of professionals. Thank you Cindy and her team of professionals. I wished I could buy her and the mechanics on her team lunch but she said politely just to give the dealership a good review on social media. Wonderful, service department and they truly do care about the customers and their vehicles. Priority Nissan of Newport News is the best dealership in the 757 area code. Top shelf...
Had to take car in for a problem that developed, Was... - genie508
Had to take car in for a problem that developed, Was covered by warranty. Anthony and team diagnosed the problem and ordered parts which arrived quickly. Made appointment and car was repaired with great customer service.
Nick, Levi, and Noah were all very helpful and... - Mabeshane
Nick, Levi, and Noah were all very helpful and knowledgeable as well as, friendly and courteous during our time at Gunter Nissan dealership. The dealership was very clean and welcoming also.
EXCELLENT CUSTOMER SERVICE AND VERY TIMELY, ALWAys a... - Christina_jennings
EXCELLENT CUSTOMER SERVICE AND VERY TIMELY, ALWAys a pleasant experience. Very friendly and honest. Always my go to service spot in Staunton. The chairs in the waiting room are very comfortable
No service appointments. Told an oil change would... - Mcbhccd
No service appointments. Told an oil change would bec1-1.5 hours, get here and it 2-3 hours. No shuttle. Ridiculous and one more reason to get rid of my 2018 Nissan.
Thank you Kevin and Todd! Excellent service and great... - stimot19
Thank you Kevin and Todd! Excellent service and great communication amongst us! Tri state Nissan continues to be above the rest of their competition.
Had an appointment but after an hour still waiting – go... - Unhappy Customer
Had an appointment but after an hour still waiting – go anywhere other than here. Terrible customer service. Recommend going anywhere other than here. Talked to customer service About the issue and they did nothing. Very unimpressed
This dealership is very professional. Made the car buying... - Santi
This dealership is very professional. Made the car buying experience way better then my first. My salesman Sami was very attentive and friendly. Thank you to him and to Tony as well. Great experience, clean facilities, just a fantastic experience overall.
This review is for two different auto inspection visits... - IMDaisy
This review is for two different auto inspection visits at Passport Nissan of Alexandria. First time during the routine auto check, I was told my battery was not holding a charge and would soon leave me stranded. I said no way, the battery had only been installed the previous month. After I rebutted their finding, they said it was another car in the shop. The second time was the following year and I was told my tires would not pass inspection. What Nissan did not know was I had a co-worker who has a VA State Inspection License and I had the tires checked before taking it into Passport the following year (this was due to my experience the previous year with the battery). When I told them that, their tune changed and the vehicle go a state inspection sticker and it was two years later that my tires did not pass inspection. Guess they try to take advantage of people they might suspect of not being "auto smart." Have not taken my car back for service since. Up to those 2-times, I was pleased with the service, but it reached a point where I lost all confidence in their "customer service honesty."
Megan Jensen is the best...she always make sure my... - ahmodlayla2
Megan Jensen is the best...she always make sure my husband and I are well taken care of...very impressed with her customer service skills!
I was so please ,with the service at first of purchasing... - Unhappy customer
I was so please ,with the service at first of purchasing 2017 Nissan Altima ,but I had to bring my vehicle in for an recall on hood latch ,and my goodness after that everything was negative after that as far as customer service that do not exist there,my hood is not aligned quite noticeable,and head my headlight has precipitation in it same side of the hood alignment, and they said oh well.
all i can tell you about these crooks and liars is ! stay... - johnmeguardrailadows47
all i can tell you about these crooks and liars is ! stay away from them. i know from experience. they will pull every crooked trick in the book to sell you a car. also the servise department is the worst i have ever tried to deal with.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
I walked in knowing exactly which car I wanted a month... - Dee1978
I walked in knowing exactly which car I wanted a month ago. I called, making sure the car was still available and made my way to the dealership... Things went smoothly with Henry Proano. However, the Sales person Stephen Pons gave a "We-Owe" slip from the dealership as my proof that they would repair a defect. Additionally, Pons said 'they'll come to your home to repair it so you don't have to come back to the dealership. Super convenient! Even more SOLD! I am all about keeping things simple and smooth. (The "We-owe" small lettering says its only good for 30 days and requires ADVANCE Appointments.) However! here I am a month later. After weekly calls and/or emails to - Emmy Eledu and Stephen Pons - arrange for someone to come repair....The "We-Owe" is only good for 30 days... Here i am writing this review on day 29.... I dropped my vehicle off on a saturday (I called the service area the Thursday prior too after repeated unreturned calls to Pons. They advised me too come in 'anytime'). Alvarez set me up with a rental. Awesome. I call later that Saturday because I have not been given an update. I was told by Alvarez that the repair had been arranged with a 3rd party for repair on Monday..nothing...I called to follow up on Monday evening...and was told Tuesday.... then Wednesday... Alvarez said "you can come pick your car up on Thursday." Friday 8am, I show up...Nothing has been done with my car. No one has an update or solution other than "you have a rental" I don't want a rental. Beyond the rental, it's a matter of the customer service. Ask me how many times stephen returned my calls in the last month- 1x and really its only because I wrote a review. Eledu? None. Alvarez kept pushing me off, never taking initiative to call me to give me updates on my car. Even if there isn't an update to give - simply saying "I have no updates but we are working on it" is good customer service. Unreturned calls and emails is not good customer service. I bought the car with the understanding that the repair would be done. In today's world and economy, every customer counts and should be treated as a potential repeat customer. It's all about good customer service and that requires effective communication with the customer.
Horrible Mechanic Service - NissanRogue
I spent more than $2k for the mechanical service, air bag light and CV boot replacement. After getting the car back, within a few days I heard a clicking noise each time i stepped on the brakes. I called the service department and no one answered my phone calls. I decided to take a look at what happened to the brakes that when i step on it, there was a clicking noise. To my surprised when I am about to remove the wheel, there were 2 nuts that were just barely tighten. The other 3 nuts were so tighten that i had to work to get it off. Clearly, the mechanic at the dealer didn't torque it right. Luckily I found the problem quickly. I can't imagine if the nuts had fallen off. What a disappointment, since i bought 2 cars from them years ago. Just can't trust the mechanics here.
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
Nissan of Richmond