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Great service & experience! - Mistymorning10
We had such a great car shopping experience! From start to finish, working with Doyle was such a pleasure—he was 100% genuine and made the process stress free and dare I say fun! Thank you so much. We love our cars!!!
Top Reviewed Specialists At This Dealership
New Sorento - kimokeo24
Just recently purchased a Sorento from KIA of Puyallup and I would definitely recommend this dealership as your next and only stop if you are looking to buy a car. Chris Simpson was very friendly and helpful and he made sure that we were going to walk out of the dealership with the right car and be happy about the purchase. He was not overly aggressive like most car sales rep and he listened to everything that we said about what we wanted and most of all he gave us a great deal. We are very happy with our car and we most definitely would recommend this dealership to anyone.
Buying a car at Dick Hannah Kia - vanessak
I had a great experience at Dick Hannah Kia this week. I worked with Alex Jensen. He was very patient and willing to answer any question I might have. I settled on a certified preowned 2020 Kia Soul. Throughout the entire process, Alex was there every step of the way- calm and reassuring. I drove out of the dealership very satisfied and happy with my new car!!
Amazing - nathanialspiese
The crew at West hills Kia were super helpful and worked hard until they got the job done. Kevin and Barrie are the best and I can’t thank them enough!!
Certified Premium Specialist
Love getting my Sedona cleaned - JAK
I wasn't too sold on the free oil changes when I bought my 2016 Sedona SX but now that I've brought it in a couple of times and it's also been washed and vacuumed it' is such a big bonus - excellent customer service ftom the parts an service department!
Excellent Service - Jen S
I brought my vehicle in for the routine oil change and the platinum finish package I bought when I purchased the vehicle. The service employees were friendly and easy to deal with. I picked up my car later that afternoon and they did a wonderful job of detailing it. I highly recommend this dealership to anyone needing a new car or service done.
I had my Mazda & Camaro serviced... they even Hand Washed... - Rclucas
I had my Mazda & Camaro serviced... they even Hand Washed my Camaro convertible... what a family we belong to. Thanks LJ Merry Christmas... God’s Blessings to all
Spectacular service from start to finish. Thorough... - Madera
Spectacular service from start to finish. Thorough details in vehicle specs and paperwork. I would recommend this dealership and its staff to all family & friends looking to purchase a vehicle.
Excellent experience throughout! - John
Excellent experience throughout! Jeff Julien was EXCEPTIONAL! He was patient, knowledgeable, friendly, kept his word, worked with me till I was totally satisfied and he promised to answer any future questions about my "new" used car! Thanks again, Jeff!
Well I love Sunset of Auburn they really did well for me... - Paulyn1988
Well I love Sunset of Auburn they really did well for me when i was in need they help me get me a car i really,really appreciate them u guys are amazing.
Excellent Dealer experience again! - John McLaughlin
This is the 2nd time we have purchased a car from Performance Kia. The first time in 2015, Clifton helped me almost 100% over the phone as I live about 3 hours away. When everything was done, drove to the dealer and was in and out in about an hour. The second time, was the 7th of Sept 2019 we spoke to Clifton again and also to David they helped find a better interest rate than I had on my own and we purchased a new 2020 Soul that was the one we really wanted! In my all my years of buying cars, I really believe that Performance Kia is the best dealer for actually listening to the customer and truly helping the customer. I have tried buying locally, but my local dealers are rude, pushy and do not want to negotiate. I recommend anyone in the market for a vehicle to speak to Clifton at Performance Kia!
Horrible Experience Overall - Caleb
This was easily the worst car purchase experience of my life and quite likely the worst purchase of anything in my life. Warning, this is long! I have rarely been met with such incompetence. Months ago, my wife and I ordered a brand-new car in a specific color with specific additional items (hitch and wiring harness). Prior to placing the order, we visited the dealership three times (the third time was a total waste of time) and negotiated the details of the purchase including price and added warranties. We all agreed to a specific purchase price including everything (car, additional items, title fee, made-up doc fee, no added warranties) except the state taxes. We paid a $1,000 deposit via credit card as required by the dealership.
We understood it would take a couple of months for the car to be built and shipped to the dealership.
In mid-November we were told the vehicle had arrived and we could finish the purchase and take the car. We scheduled to meet at 2:30 pm the next day to finalize the purchase. Of course, we were very excited…but everything next was a complete disaster.
Roughly one hour before the scheduled meeting at the dealership I received a phone call saying that the young lady that had initially been helping (Gabby) us would not be there because it was her day off. The caller (Nathan) asked what time we were planning on coming in and I informed him we (myself, my wife, and our two toddlers) would be there at the scheduled time, 2:30 pm. The caller said that would work (of course it should it was already scheduled) and the car was being cleaned right now (it is a brand-new car, how dirty could it be? (more on this later)) and would be ready when we got there.
We arrived 3 minutes prior to the scheduled 2:30 meeting. We have purchased multiple cars before, so we made sure we had plenty of snacks, games, and toys to keep our toddlers happy. It was a good thing we have made car purchases before because the dealership gave us absolutely NO information about what we needed to bring along. When we went inside, no one was available to help us, and we had to ask where Nathan was and explain we were there to finalize the purchase of the car we had ordered. We were told they would page Nathan and left. So, we found a table to sit at and about ten minutes later Nathan arrived. He was friendly and nice and told us the car was still being cleaned (now apparently it had been being cleaned for about an hour, seriously how dirty is a brand-new car) and we could work on the paper-work while the car was being cleaned.
Inexplicably, the dealership had “lost or misplaced” all the prior paperwork with all the purchase details that had been negotiated months ago! So instead of simple moving forward with the transaction, the dealership attempted to get us to pay thousands of dollars more for the car we had already ordered and on which we had all already agreed on a purchase price! Ridiculous and incredibly shady! Fortunately, I had a picture of some of the paperwork the dealership had conveniently (for the dealership) lost or misplaced with the agreed purchase price. So, Nathan went back to finance to get new documents with the correct purchase price. When Nathan returned with the paperwork with the correct purchase price he gave us the paperwork to initial. Before doing anything, I read it again of course, and the dealership was including multiple extended warranties and protection plans we had specifically not agreed to before as well as additional fees. Again, we rejected these additional fees and charges. Nathan returned with new paperwork again requesting our initials. Upon review, we noticed the dealership was attempting to charge us an interest rate FOUR TIMES HIGHER than the previously agreed to interest rate. Nathan again went back to finance to get the paperwork corrected! Now nearly two hours had passed with the dealership making multiple attempts to defraud us and attempt to renegotiate the purchase price that had been agreed to months before! If I did not have the photo of the paperwork the dealership had lost, I don’t know what else they would have tried to do.
Nathan gave us some more documents to fill out to run a credit check, verify insurance, and for vehicle title information and said he was going to go check on the car. Before he left he asked how we wanted to pay the down payment we were making (in addition to the $1,000 already paid). We told him we would just put in the credit card like before. He then tells us that unless we pay by check they are going to charge an additional 3% to use any card (debit or credit)! Who the heck just carries around a checkbook nowadays?! Why is this not something we were told before driving half an hour to the dealership?! Why was there no additional fee to use a card when we paid the first $1,000?! Had they told us we could only use a check I would have brought a freaking checkbook and paid with a check, but they wait until now to make this up!? Nathan says it is a card processing fee…that seems incredibly unlikely, given that they are allegedly charging a “processing fee” for credit or debit cards (the latter does not have processing fees) and it is a set 3% rate which is higher than almost any credit card processing fee actually charged by the credit card processor (it even gets more unlikely later)!
We filled out the paperwork and waited. Once Nathan returned he told us they were STILL CLEANING THE CAR! What brand-new car needs three hours to be cleaned!?!? So, we went back to waiting while the dealership processed the papers and Nathan again went to check on the car. Now our kids are tired of being there, we are tired of being there, and we are all hungry. Nathan returned (with wet shoes) to tell us……the car was STILL BEING CLEANED and his shoes were wet because he was trying to help them clean it! We asked how much longer it would take because we had another appointment that day at 6:00 pm (we have reasonably assumed that it would not take more than 3 hours to finalize the already negotiated purchase of a brand-new car). Nathan said it would only be about five to ten more minutes to finish everything and left again to check on the car. While we were waiting, another employee showed us where we could get water and when we again said we had another appointment he confirmed Nathan’s statement that it would only be about five to ten more minutes.
After waiting at least 20 minutes Nathan came in to say the car was now cleaned and he could show us the buttons on the car while we waited for finance to finish the paperwork and it would only take (another) five to ten minutes! Honestly, what were they doing with the car for hours on end?! Given the number of miles already on the factory ordered brand-new car it can only be assumed the employees had either been joyriding in our new car or the dealership had lent our brand-new car out to someone else for use and where waiting to get it back and clean out the mess. We should have been able to be excited about our new car, but now it had been over three hours and we were going to be late for out appointment even if we left right then. We went to look at the car and began walking around the outside to take a look, we quickly noticed…THE CAR DID NOT HAVE THE HITCH AND WIRING HARNESS! One of the primary reasons we placed an order for the car rather than pick one up off the lot was, so it would have the factory installed hitch, wiring harness, and bumper specifically molded for the hitch! Everyone at the dealership acted confused as to what we were talking about. So, we went back inside, and I again had to pull of the photo of the negotiated car purchase to show them that we had indeed negotiated the purchase of the car with the hitch included for the order of the car. Apparently, someone had put the order in wrong! They said they would order a hitch to be installed. I had to repeatedly tell them it must be the hitch, wiring harness, and correct bumper that they were supposed to have ordered! They say they will contact us later to let us know when we need to come BACK IN so they can install the hitch that should already have been there, and the install will take about two and a half hours.
Guess what, even with all of this, finance was STILL NOT DONE, and it would be ABOUT FIVE TO TEN MORE MINUTES! Now it was dark and cold, and my kids were tired and hungry, so my wife went outside to go over the buttons in the car while I waited on the paperwork inside with the children. About fifteen minutes later they come back in and Nathan says he can take me out to show me the buttons. I don’t want to do that, my wife can show me if I need help, I just want to finish the freaking car purchase.
A few minutes later Nathan says they have finished the paperwork but sent it to be printed and finalized at the building next door, a different car dealership owned by the same company! Now we have to take all our stuff and or kids and trek next door! Nathan says he will bring our cars over.
Next door the finance manager, Marty, says he will finish everything up with us in about five to ten minutes (everyone has been saying the same lie for hours now) and asks us how it has been going. I clearly state that it has been a horrible experience, has not been going well, we have been at the dealership for four hours, and we are incredibly and embarrassingly late for another appointment. Marty starts going over all the details from before (thankfully fairly quickly at first) and we signed some papers. Then Marty decides to go over extended warranties again! I tell him we don’t want the extended warranties multiple times, but he will not take no and pushes harder and harder and starts coming down on the price for the extended warranties (each time it is the lowest it can possibly go but somehow can still go lower). Finally, I just say yes because he has already wasted another ten or fifteen minutes. I can only assume now that they goal of the dealership is to make you sit around with two toddlers and get incredibly hungry for four hours in order to squeeze everything out of you that they can. Finally, we get everything signed and I give him my card for the additional down payment. We go to a different desk to process the card payment. Marty first runs the card for the down payment then does a separate transaction for the additional 3% fee…if the 3% fee is in fact a card processing fee, why on earth would you run the card twice and incur two separate fees!!?? Notably they fail to give me any sort of itemized receipt for any of the charges, initial down payment, second down payment, or additional fee until the next day and after I have made multiple requests for the same (and what they send is something someone poorly typed up and added additional stuff written by hand).
Now we get to get the new car and be excited and leave right? Wrong, now we still must wait for Nathan to bring the cars over. Once he does, we are trying to get the kids in so we can leave, but we have to wait again so the dealership can go back inside to only now get the temporary license plate and put it on the car; the while my wife and children and I are freezing outside in the dark.
Finally, after over FOUR AND A HALF HOURS and a litany of ludicrous issues we get to leave. Do we get to finally be happy with the new car purchase and take some time to admire it? NO! It is very dark outside, we cannot see much of anything, we are an hour late for our appointment, and we have been completely soured by the entire experience.
Don’t forget, this ordeal is not over. The dealership contacts my wife a few days later to set up an appointment for the two-and-a-half-hour hitch install that we still have to go back for. Just over two weeks after the purchase that took over four and a half hours I have to take the car back for another two and a half hours to get the hitch installed that should have already been on the car. The only bright light was the nice service guy (Rob?) and the fact that I only had to spend two additional hours instead of two and a half additional hours back at the horrible dealership.
One more note, the dealership has, now weeks later, failed to follow-up regarding any additional information about car payments, warranty details, or anything else other than to send an email with a link to buy more products from them for the car…
I would strongly recommend looking elsewhere for a car. I would strongly recommend getting all your teeth unnecessarily extracted without medication rather than buy a car here. I would strongly recommend doing almost anything else instead of going to this dealership for a car.
Dealership does not follow through on promises made - Desiree69
Dealership cannot contact back on the necessary and agreed to repairs for my car. Employees actually cover for the manager and as a customer you can tell they feel bad about it. Management issues at this joint. As a customer, I am setting up my own recalls and had to replace my battery first week out. Called about battery for dealership to defray the cost...... I spent $110. They don’t call back about that. All good. Now car doesn’t start today. I understand it’s a used car, but heck! You should be able to trust the locals when you buy from them. Especially when they get a sweet trade in from ya. 2009 Honda Accord Coupe. They trying for 9900. Please you guys, only pay 7800 maximum on that rig.
BUYERS BEWARE AT THIS DEALERSHIP
Horrible service from service manager Bob - NoMindNoMatt
If it was possible to give the service department, especially the service manager Bob, negative stars, I would. My mother bought a brand new Kia Sorento in 2015, and started having difficulties in July 2018 with the vehicle being dead after sitting for several days. She had taken the vehicle in several times over the course of the last year, and was told they needed to replace the battery. So she paid to do so. She continued to have the problem, and has taken it in to the dealership five times, each time being told they couldn't find the problem. On the most recent time, she had the dead vehicle towed to Jerry Smith KIA in Burlington, WA. On a Monday, they were able to start the vehicle. Two days later, with the car on the lot, it was completely dead.
Apparently, Bob and his team couldn't find any issues, despite having recreated the problem, and told my mother that she "probably left something on." Then told her she would have to pay nearly $400 to pick up her vehicle. She is a retiree on a fixed income, and asked why she was being charged. Bob just told her that she had to pay. When she brought up the fact that he replicated the problem, he blew her off.
She called Kia corporate, and they apologized for his rude behavior and said they would call the dealership so she could pick up her car without charge. When she called to pick up her car, Bob again told her she'd have to pay, was rude and belligerent, and told her she was stealing from his technician. Finally, after restating what Kia corporate had told her, he angrily said he wouldn't charge her, and then before he cut off the call, he told her that he would make sure that, even if something was covered under warranty, he would make sure that she was charged.
His horrendous service, disgusting attitude, and ghastly treatment of my mother is a terrible representation of Kia and the service they are supposed to be known for. Bob should not be employed by this company, or in any customer facing role. As long as he is there, people be warned, do not take your vehicle to this dealership for service. As long as this dealership tolerates his presence, I would caution you to purchase your vehicles elsewhere as well.
Terrible - Disappointed
Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase
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