Lengthy but good - Niro
Great people to deal with. For the price of the vehicle a few free accessories offered would have been nice and a couple free car washes. :)
Top Reviewed Specialists At This Dealership
Certified Premium Specialist
Not your typical Slime ball salesman - Manchean
Pleasantly surprised by salesman Bill and Brad, I needed a newish car capable of better fuel mileage with a fair price (several thousand less than others) for commuting. They found what I was asking for nothing more nothing less, didn't try and big deal me or push me into something else and seemed to be knowledgeable about their products. Only issue I experienced was a slight lack of communication, very minor though! Overall it's by far the best experience I've had purchasing from a dealership and would definitely use them in the future.
Friendly, honest and helpful - shankruse
Curt T. helped me with my trade in and purchase. He was friendly, answered all questions, and gave us a fair price. Thanks to Curt, Matt and Bob!!
Sales and Leasing Consultant
Senior Sales Consultant
Happy Customer - Sstonerock
My experience at Kia was awesome. I had a great experience with our sales person Chris Cole, he helped us find a car that fit us we appreciate his help and thank you Kia
Internet Sales Consultant
Great - Love2biker
It is a Great service place everyone is nice and very helpful. I have been coming for a while now and service people are very caring will come back again
Zach really listens! - Wendy322
I know this wasn’t an easy sale. Zach was my salesman. My husband and I were trading in my Kia Forte 5 for an SUV. We hadn’t decided between the Sportage and Sorento, Zach listened to what we were looking for in a vehicle and we were able to decide that a Sorento would best suit our needs. My husband and I had different criteria, so I know it was really complicated. Zach was extremely patient and very nice through the entire sale. The manager, Chris, was also very patient and helpful. We worked with John Brown in finance, who was also wonderful and answered all of our questions and concerns. Would absolutely recommend the dealership and Zach to anyone looking for a vehicle!
Great service as usual. - Orca6722
We came in for an oil change for my 2016 Kia Sorrento and received great service as usual. The rotated my tires and said everything was great. I will always come here and never go back to Performance Kia in Everett WA. Thanks
Great sales people, terrible fiance lady - Don
Pleasant friendly, no pressure sale people EXCEPT see number 4 below (very unpleasant finance lady. As soon as she found out we we not going to buy an extended warranty she became incredibly rude and rushed us out the door. Will not want to work with her again. If she is the only person who does the finance stuff I will have to buy my next Kia elsewhere!!!
Depressing - Jusme68
Very friendly staff. Coupon wasn’t honored
Realized quality of my well taken care of Kia was sub par. Also realized Kias don’t hold their value very well
Worst customer service and plain dishonest sales tactics!!! - Rita
Do NOT go see Gee! It has been the most miserable experience I've had to deal with. Jacye Yoshia 1) flat lied to me in his pushy sales 2) made the whole process over SEVEN hours long 2) begged me for a perfect review at the very end, with sympathy tactics and then finally has been nothing but a rude smart alec in his "customer service" dealing with an issue ever since... which has been FOUR months now. It's like nothing I could have imagined. WORST & MOST STRESSFUL experience!!!
Pushy, Aggressive & Imtimidating Salesman-Sleazy! - AliLadan
I told a guy named Braulio over the phone what my max budget was. We went over everything via email back & forth and phone conversation. I get there with my brother and he tries to sell me a vehicle that is $13,000 over my budget even with interest rates the price didn't make sense at all. So when we try to leave, he is insisting he wants to help lower the price but does nothing to change it. It was out of my price range and he wouldn't LISTEN to what I was trying to say. We attempted to leave at least 5 or 6 times. Towards the end he MADE A SCENE and attempted to humiliate us because we weren't trying to drive off the lot with a vehicle. SUPER PUSHY, AGGRESIVE SALESMAN, VERY SLEAZY ONLY OUT FOR THEIR MONEY & NOTHING ELSE. I'm going to purchase the same vehicle elsewhere. I won't buy the car just because of the RUDE customer service. And then he had the audacity to text me after making a scene in front of other people. I was so uncomfortable!!! Omg.... Stay Away. Car shopping is already a hard process, your salesman should work with you. Not intimidate you into buying a car you don't want to satisfy their pockets. RUN! #ZEROStars
Lying and magicians with paper work - Loganoptima
They lied on the deal and even after it was found out they lied about the deal still tried to sheistts me when they should have been redeemingbthem selves but no again they tried to be under handed I beg people to not buy from them as they r dishonest and can't even keep there stories straight or produce the dealer who made the deals I will b telling everybody I know to not deal with them as they r dishonest to a tee and play wizard games with there paper work. Didn't even have the courtesy to put on my plates this was the worst experience ive had
Terrible - Disappointed
Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you
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