To Do fue muy facil - Antonio.gnz72
Me ayudaron lo mas rapido posible siempre muy atendos y amigables.
Les dije lo que buscaba y me esplicaron mis opciones y me dejaron escojer lo que you queria.
Yo regresaria a comprar con ellos.
Fairly painless - blueberrykia
After my teenagers' van broke down, I went to West Hills Kia to test drive a few cars. Alex listened to what I needed, put me in the cars I wanted to drive and showed endless patience and humor. I appreciated that. We ended up buying a used Kia Soul+ for the kids.
I have a dream - that buying a car could be quicker once you decide what you want, agree on a price and have payment in hand. Maybe more could be done online? Just a thought.
Our kids are happy they have a nice car to get them back and forth to college and work, and we're happy too.
Thank you! - Tkoakes86
So I decided to upgrade my car. I wound up at CarMax first.... GROSS! My husband suggested we head over to Kia of Puyallup. We were greeted by Rich Purdy. From that start he was friendly and knowledgeable. I told him what I was looking for and our price range and he showed us just that. He didn’t try to upsell me into something I can’t afford or make us feel uncomfortable. The whole process took less than 2 hours. I found the exact perfect car and I couldn’t be happier that CarMax was so disgusting. I’ll definitely be back in the future when I need another upgrade and referring all my friends and family when they’re in need of a new car too. Thank you, Rich and Jason for making this process so painless and actually quite enjoyable.
Came from Portland and happy we did! - Pdx-girl1
Brad was wonderful to work with. No pressure and worked hard to get our favorite car to fit our budget. He truly helped us make our choice.
Top Reviewed Specialists At This Dealership
GRAT, AMAZING - BASS4
VERY HELP FULL FRIENDLY PEOPLE WHO REALLY WANT TO HELP AND GET THE BEST DEAL ON THE BEST CAR AS POSSIBLE AND MADE THE BEST DEALS
Fabulous - Sorrento
I went into Kia Kirkland not thinking I was going to trade in my Mercedes Benz and drive out with a Sorento but the excellent communication and service and the extra mile that Jesse Cortez took I ended up leaving there driving home a new 2017 Sorento and I love it! I have to thank Jesse for his patience because I was pretty hard person to deal with perfect perfect customer service in every other department that worked with me that day as well.My friend that was with me just kept saying what great service what great service. so very happy!!
Service department never returns phone calls - Amber Berge
I bought a used Mitsubishi from this company they were supposed to fix a quarter panel it took them 2 weeks the paint is off plus I got new dance from my car being there and I called the department and they said they would check it never return any phone calls I sent them pictures in a text message to the company and they still haven't got back to me. When I went to pick up my car they said they clean the inside my windows were greasy the floor was never vacuum the car was dirty and I had extra dents on my car and yet nobody can call back I'm really very highly upset about this company and it's the second car I bought in through this dealership
Great - Nirogal
Ths was my first visit to Car Pros Kia Renton. It was great. All of my quetions were answered it was a very positive experience
Excellent Staff - Tom Jones
From start to finish they were awesome ! We would recommend to friends in a heartbeat . Very personable and professional.
Well done Carlton, Gil and Mercedeh
Great service as usual. - Orca6722
We came in for an oil change for my 2016 Kia Sorrento and received great service as usual. The rotated my tires and said everything was great. I will always come here and never go back to Performance Kia in Everett WA. Thanks
Great Experience! - Kia3
Alena and all Staff at George Gee Kia are very courteous and knowledgeable! We have now purchased 3 vehicles and plan to purchase 2 more in the future!
Doesn't honor deals - Sse
After driving 3 hours to look at a vehicle and test drive the car and agreeing on a price, the dealership did not honor our price agreed upon. I worked with John who was great, but the manager came into the lobby to tell me that he thought we were talking about a different car that was the base model of the vehicle that we agreed upon. Both cars were priced the same and were listed on several websites with that price. So, the manager basically denied the agreement because he made a mistake. He did not honor our final agreement and to me that is poor salesmanship. If a company lists something or makes an agreement on a price they should honor the price. Basically I was told the next day that car would be listed for $2000 more like it was my fault that it was listed for the price they did. They also made it my problem when the agreed to pay for the taxes and licensing and then turned it around wanting me to pay the fees to get the car. They stated that I would have to pay taxes and licensing where ever I go. True, but we had an agreement and the customer should be right in this instance. Not happy with any part of the situation. They do not honor all deals. Avoid them at all cost.
Horrible Service - VWreview
I don't know where to start so the bottom line is, never use their service center. How can you even trust a dealership that doesn't make enough to pave the entry to the service center or the lot they park your car? Not to say that they don't scam every cent out of your pocket
You have GOT to be kidding me - teresa h
So, today, September 22 I had my first service appointment with Sunset KIa of Auburn. For an oil change. The car told me I needed "service" and I called several days ago to make the appointment. "What kind of service do you need", they asked. I don't know- the car just said it needed service. "how many miles do you have on your car?" I don't know. Do I need to go look? Not very many..." It's just an oil change". Okay, can you tell me how long the appointment will take? "one and a half hours." Okay, then schedule me at 9"30 am blah blah blah. So I take my car up to KIA Sunset. I check in with one guy, and a different lady takes over and brings me papers to sign. Nobody asks me any questions- but they do tell me that there is "another scheduled service" my car needs- turned out to be a recall....something to do with the transmission shifting. So, I wait 2 hours...sitting in their lobby, reading old magazines from January and drinking a cup of coffee that I had to ask the receptionist how to make. It had powdered creamer in a can and no sugar, because the sugar can was empty. There are no reasonable tables- I had to put my coffee cup on the floor. But I digress....the lady comes and tells me that they cannot do the scheduled tire rotation because my tires are too worn and I need new tires soon. "say what? i have put 1800 miles on this car- are you kidding me?" "No. You need new tires- everything else looks good. Except the air filters- they need to be replaced. Your tires- well, rainy season is here and we cannot rotate your tires without it being a safety hazard.". I say I have a question- this EVO app for my car says that I am due for a maintenance service in 1,000 miles... do I need to bring it back in? "No, it's just for air filters and tire rotation, and we have that covered today. I said, well replace the filters now....So my bill comes to $120 bucks and I pay it, I am sooo upset about the tire thing. I leave and go to a gas station and check my bill- I have been charged $65 for my "Free Oil Changes for Life".So I return to Sunset KIA and I ask about the charges. "Do you have your card?"/ What card, I ask. "We mailed you a card. Did you attend the class? Yes, i attended on August 5. "we mailed you a card" I never got any card. "Let me check your address. We mailed it to this address." That may be all well and good, but I am telling you that I didn't receive a card, and you need to send me a new one please."I can't do that. It's not my job." That's what I was told...."it's not my job".Then the check-in lady, who prefaced her "I will comp your oil change today as a convenience to you" with- "well, I didn't check you in." Nobody asked me for a card. I bought a certified, barely used fully loaded Sorento from these guys and paid in excess of $50k. I got about 5 miles away when the car phone rang- it's Sunset KIA. They want me to return because they are having trouble crediting my account. I return.There are other issues. They apologize and say they "will get it". I refrain from asking them if it will be in my lifetime. I am smiling. I am nice. I talk with the acting Service Manager- the original Manager is no longer working there- I ask about my concerns with my tires. She checks my original safety inspection which shows a tread of 9/whatevers and 7 whatevers when I purchased the car, and says that is acceptable under the safety laws "So, today, after 1800 miles the tread is 7 and 4.5 whatevers and I need new tires ???" The manager decides to rotate the tires under my "free maintenance for life" contract but says nothing about the discrepancy between the 2 readings. I drive off wondering how "safe" my car really is. I get home and while unloading the car I find spare parts on the passenger floorboard. Not used air filters- knob things. They look important, but I haven't a clue as to what they are. I call the dealership and ask them if they have any idea of what they might be. "Yes, those are the knobs that hold your glovebox in the dashboard. "Very carefully open..." SAY WHAT? "yes, without those knobs the glovebox will rotate out of the dash." So they "forgot" to reinstall them. During a 5 hour appointment that was supposed to take an hour and a half. And I need to drive a 45 minute one-way trip to have them fix the job that they so shoddily did not complete. I am pretty much over giving Sunset KIA a break on being a 'new' dealership- they have multiple outlets and if they are all managed as poorly as this one seems to be they are in a world of hurt. I left today with my hands shaking and feeling like I was insane. I am not. I haven't been rude. I have been patient. THIS IS BEYOND UNACCEPTABLE. I have removed the stars I added and this dealership is returned to 1 star. If you have any questions, please feel free to message me on Facebook. Sincerely yours; Teresa Hunt.
This is my follow up review after purchasing my vehicle in June and having an issue that was supposed to take 2.5 days and took 3.5 weeks in which they broke the sunroof in my car, didn't talk to me about it and lied to me about the cause of the delays. You can find my original review on their Facebook page, Yelp and Google.
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you