The Best KIA Dealer in Washington - thehappiestKIAcustomer
After an extremely bad experience with CarPros of Tacoma, a company that cannot answer a single question, I truly thought that all Kia dealerships were the same. I was terribly wrong! I bought my vehicle over the internet with the help of Internet Sales Manager Sean Hudson, who answered every question I had and provided comprehensive information so that there was no real need for me to go to the dealership; but I really wanted to shake the hand of Mr. Hudson due to his expertise of finding me a great deal, with plenty of perks, well below the cost of the cheapest CarPros deal that was online. From Sales to the GM to the Finance Manager to the product specialist to the detailer - a group of individuals who function as one to completely provide great service and want to make their customers happy - a big shout out of THANK YOU for a great experience. The only negative I can say is that I can only rate you at five stars where all of you deserve to be at ten! **********
Top Reviewed Specialists At This Dealership
Certified Premium Specialist
Loved working with Bill - Jeneane34
This was truly the best car buying experience I have ever had. Bill was able to answer all of my questions and was not the typical pushy car salesman. I would definitely recommend him if you are in the market for a new car.
Super simple - tbarber515
Kia has been contacting me for months about trading in my ‘17 Sportage SX Turbo. I wanted to lower my payment somehow, so when I took it in for its 15k mike checkup, I decided to see what kind of offer I could get. Ray showed me a 2018 Sportage and 2018 Niro Touring. I decided to take the Niro for a test drive, since I pretty much knew how the Sportage would perform. The Niro isn’t as peppy as my Sportage, but I didn’t care. I really liked the way it handled, and how I fit in it. They let me take it home to show my husband and he told me to go for it! What sold me was how I liked driving it, the price, and the mileage. At the end of the deal, I got a car that literally doubled my MPG, lowered my payment by almost $80, and saved me a couple of hundred dollars on my insurance. The transaction was quick and easy. We were at the dealership for less than two hours. Thanks, Dick Hannah Kia and Ray Newton’
Senior Sales Consultant
Sales and Leasing Consultant
All in all, a better than average dealership - Dale
We had decided on a used Optima, and Kia of Puyallup had the best selection. We made an appointment, showed up prequalified and bought the car.
Still, we had to fill out a new credit application, and there was a lot of waiting. That's to be expected at any dealership, so there's no point deduction for it. We do have to wonder how they came to the price they're asking for our trade in considering what they gave us for it, but that's another story.
No high pressure, no hassles, no typical dealership bait and switch stuff. All in all, as far as car dealers go, these guys are fair and honest. I recommend them if you're looking for a Kia.
Internet Sales Consultant
Great - Love2biker
It is a Great service place everyone is nice and very helpful. I have been coming for a while now and service people are very caring will come back again
Zach really listens! - Wendy322
I know this wasn’t an easy sale. Zach was my salesman. My husband and I were trading in my Kia Forte 5 for an SUV. We hadn’t decided between the Sportage and Sorento, Zach listened to what we were looking for in a vehicle and we were able to decide that a Sorento would best suit our needs. My husband and I had different criteria, so I know it was really complicated. Zach was extremely patient and very nice through the entire sale. The manager, Chris, was also very patient and helpful. We worked with John Brown in finance, who was also wonderful and answered all of our questions and concerns. Would absolutely recommend the dealership and Zach to anyone looking for a vehicle!
Great service as usual. - Orca6722
We came in for an oil change for my 2016 Kia Sorrento and received great service as usual. The rotated my tires and said everything was great. I will always come here and never go back to Performance Kia in Everett WA. Thanks
Totally awesome! - Nkoski18
I purchased a 2017 Kia Soul December 31st with the help of Alfredo, the experience was awesome! Sadly, my Soul was totaled just four months later. I went in a second time and met with Lucian this time he was great! As was Kenny Jakel. They did their absolute best to not only get me in a brand new Kia Soul but save me money as well! Absolutely phenomenal experience!
Very impressed with the Kia Brand - RochelleN
We just moved here from Rhode Island and were completely new to the Everett area and needed a new car fast! By the time I submitted my inquiry on USAA (we are both military) and we already had a quote and price range we were looking at it and the dealership honored it! We were VERY impressed with the kind service and "openness" of the staff. We had the pleasure of working with DOUG SCHEY and he was a phenomenal representative for Kia. We didn't know anything about the Kia brand and we were hesistant at first about committing, but Doug was very patient, answered all of our questions and concerns and was extremely polite--quite a far cry from the "pushy" salespeople I was used to dealing with on my last car purchase! Nothing felt rushed, and what made this experience the best was the absolute transparency the staff had with us: every single detail from car specs to financial pricing was explained and we were given and explained every possible option. Overall: I love my new Kia Optima and I am SO INCREDIBLY HAPPY with how wonderful it drives, looks, and feels! I have already told all my friends and family about our experience with Kia and they are impressed. Thank you for making us part of the Kia Family!
Oil change - Satisfied customer
Oil change. The oil change was fast and efficient. They removed the old oil and replaced it with new oil. Now the engine runs smoother, quieter and has much better acceleration.
Worst customer service and plain dishonest sales tactics!!! - Rita
Do NOT go see Gee! It has been the most miserable experience I've had to deal with. Jacye Yoshia 1) flat lied to me in his pushy sales 2) made the whole process over SEVEN hours long 2) begged me for a perfect review at the very end, with sympathy tactics and then finally has been nothing but a rude smart alec in his "customer service" dealing with an issue ever since... which has been FOUR months now. It's like nothing I could have imagined. WORST & MOST STRESSFUL experience!!!
Lying and magicians with paper work - Loganoptima
They lied on the deal and even after it was found out they lied about the deal still tried to sheistts me when they should have been redeemingbthem selves but no again they tried to be under handed I beg people to not buy from them as they r dishonest and can't even keep there stories straight or produce the dealer who made the deals I will b telling everybody I know to not deal with them as they r dishonest to a tee and play wizard games with there paper work. Didn't even have the courtesy to put on my plates this was the worst experience ive had
Terrible - Disappointed
Salesman made lots of promise's but has not followed through with any. Supposed to get the battery replaced but has not. Supposed to receive a free first oil change but they're never available. Only got one key for the vehicle I purchased and it doesn't work on all the locks and it's broken so it won't stay on a ring. They bent me over and on this purchase
Tim was a great salesman to do buisness with.No pressure... - dkaestner
Tim was a great salesman to do buisness with.No pressure and very friendly.I look forward to do more buisness with smith kia.Thank you
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