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Jeep Wrangler Unlimited Sahara - ADC
We had an excellent experience at Astorg when we bought our new Jeep. Our salesman, Chuck Frederick, was great to work with. He was very kind and knowledgeable. Everyone at Astorg made our vehicle buying experience a positive one. We will definitely be coming back for any future vehicle purchases!
We would like to thank Ron Seldomridge for helping us to... - Kathy
We would like to thank Ron Seldomridge for helping us to have a great experience with the purchase of our new 2019 Jeep Grand Cherokee.
New Ram - Mike C
AJ was wonderful! One of the easiest purchases I’ve ever made. Everyone was friendly and helpful. I would highly recommend Northside for your next vehicle purchase.
Just purchased my first Jeep. - Pamt
Salesman were super casual. No pressure. Enjoyed this experience, greatly. The guys went the extra mile to find the desired color and model drsired. Thanks to Jim and Jason!!!!!
Service - Edannie19
Excellant dealership to deal with.Great vehicles prices and excellent service department.Sales staff and mechanics .Would recommend this dealership to anyone.Best in the valley
They were very nice and also made sure our kids was taken... - mattvest1985
They were very nice and also made sure our kids was taken care of during the deal! Even text is after the sale to see how we was doing
The service department was excellent!!! I had my check... - Angler09
The service department was excellent!!! I had my check engine light come on. They fixed that and found the original cause. They fixed both issues!!! Awesome guys!!!
My review - PLW
Had a great experience. The staff was great and didn’t have to spend half a day squabbling over details. While I would have preferred a lower interest rate I did end up with a livable payment.
Service center - TomCats123
I had to take my Jeep Cherokee to the dealer for a check engine light on the dashboard. They were very busy that day but still had the time to take my Jeep back and find out what the issue was. Thank goodness it just needed an update.
Good Service Department i - Jeepy
I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work
Stay Away!!! The Absolute Worst - Linda
It doesn’t take much to satisfy me as a consumer. Just a straight forward approach, a useable product, and don’t lie to me.
Well the people at Urse cannot do any of those things. I’m not going to post the gory details but they flat out lie to their customers. The owner is a disgusting person. He is supposedly a married man but made passes at me 2 separate times
He is a complete pig and idiot. I will never come back
Front end alignment not properly done. - Blueyes7266
I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.
Has not been good - steve123
2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you
I went there to have a vehicle inspected, when I walked... - Ghia
I went there to have a vehicle inspected, when I walked in I noticed a technician had a new jeep liberty on the lift. He had the front brake caliper removed, and was letting it hang by the brake hose. I was shocked that a "certified" mechanic would do such a thing. I was weary of going there after seeing that but I would not let them work on my vehicle I was going there for an inspection. I needed a modfied inspection and they were the only shop in town that can do them.
I then went to the service writer to make my appointment. He used vulgar language and talked down to me as if I didn't know anything. I really should have walked out then, but I needed my vehicle inspected and they were the only shop that could do it.
My father took his Buick there a few years ago to get it inspected, they rejected it and gave us a very expensive estimate to repair it. We repaired it ourselfs and took it back to get inspected again. They failed it again for other reasons. So we made those repairs, and after our 3rd trip there they finally passed it. I talked to multiple service stations about the reasons they failed it, and they all agreed that the car should not have ever failed and inspection for those reasons. They were trying to create work for them selfs.
I would never take anything I own there to have serviced, and honestly I will never take a vehicle that needs inspected there again.
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.