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Dealership did a great job. The only issue was with Jeep... - cccpd52
Dealership did a great job. The only issue was with Jeep and getting the part needed for repair. Communication was good from dealer and Jeep Overall good experience
The sales and service people are honest and... - Rlaman821
The sales and service people are honest and straightforward. My kind of people. Whats not to like.
Was an outstanding experience. We were from out of town.... - Kevin
Was an outstanding experience. We were from out of town. They called explained the issue and got right on it. One of the best experiences we have had with maintenance.
Exactly what you expect out of a dealership, honest,... - Scott C.
Exactly what you expect out of a dealership, honest, knowledgeable, helpful and dependable. They were helpful throughout the purchasing process. Deliver was quick and painless.
They worked with us to get what we wanted and the payment... - Brenda Gunter
They worked with us to get what we wanted and the payment we wanted they were very patient and friendly.just there help get want we wanted
Had a great experience buying a car from out of state... - jgillmar
Had a great experience buying a car from out of state from these guys. Top notch service - exceeded my expectations. Adam Plyler is an excellent salesperson - went above and beyond to help me get the vehicle I was after and made buying out of state a smooth and easy process.
Bought a New Jeep Wrangler and they were very helpful and... - Megan A
Bought a New Jeep Wrangler and they were very helpful and even delivered it to me when I was busy working at the Hospital with everything that has been going on in the world today. This is my 5th Vehicle purchase from them and I will not go anywhere else....A very Happy Customer! Megan A
My daughter's jeep was stolen from their lot, and they... - michael
My daughter's jeep was stolen from their lot, and they didn't do jack. They wouldn't even answer calls from our insurance company. Claimed they thought we had towed it away, even though they STILL HAD THE KEYS!
Good Service Department i - Jeepy
I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work
My family has been buying our last eight Ram, Jeep and... - Rexallenbixler
My family has been buying our last eight Ram, Jeep and Dodge vehicles at a dealership in Chambersburg PA the last four years. A three hour trip each time. But this time we went to look at a Jeep Wrangler at Miller Chrysler, Jeep, Ram in Martinsburg WV. We we so happy with the Jeep’s and all the cars and trucks they had we bought a Jeep Wrangler. The salesman Garret and manager Kevin treated us so great , the service, price and what they gave us for our trade in . We will do all our dealing with Miller from now on!! I wish we had went there first four years ago! Rex Bixler Yellow Springs West Virginia
I E-Mailed them. I got my no reply. Then I messaged a... - Judy Blair
I E-Mailed them. I got my no reply. Then I messaged a Salesman. With no reply. That is poor service. I just don't understand
Drove over there today to trade with them. I had my car... - garyandbettylovejoy
Drove over there today to trade with them. I had my car cleaned out and my title in hand. My car is a five year old camaro convertible with only 16 thousand miles, they did not even offer me average trade in value. The sales manager did not look at my car. They could have at least thanked me for coming in. Were a very cold group of people. Sorry I even gave them a chance.
Said they were giving me payoff for my trade, but when I... - bonnieg1010
Said they were giving me payoff for my trade, but when I asked for the breakdown of the numbers I found out they were rolling over negative equity which I said specifically that was a deal breaker for me before even running the numbers and didn’t want to tell me. Also ran my credit at least 6 times when I said to only run it once because I was already approved with 1 lender and I didn’t want several inquiries. Now I have to start all over because they are untrustworthy.
Worst service I’ve seen in a long time. Stay away from... - mlandersonwv
Worst service I’ve seen in a long time. Stay away from this place!!! No call back and they act like they’re the ones doing you a favor. I’ll never go back.
I've owned 5 or 6 Ram trucks previously and the sales... - bem0626
I've owned 5 or 6 Ram trucks previously and the sales experience at each dealership has been positive except for this one. Do yourself a favor and buy your vehicle anywhere else other than Urse. I live out of state and was trying to coordinate a purchase and dealt with a salesperson (Ametro) that would take days to answer questions. I called and asked for a sales manager so that I could expedite this purchase. I explained the situation (to Chad, I believe) only for them to transfer me seconds later right back to the same unhelpful salesperson. Apparently management can't be bothered to assist either. They're too busy to sell cars, so I would go elsewhere to a dealership that appreciates your business.
Front end alignment not properly done. - Blueyes7266
I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.