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As always, I received excellent, efficient, service from... - rosewolford
As always, I received excellent, efficient, service from salesman Steve Tolson.
I highly recommend him for your next vehicle purchase.
5 stars for an easy, above and beyond transaction!!
Was an outstanding experience. We were from out of town.... - Kevin
Was an outstanding experience. We were from out of town. They called explained the issue and got right on it. One of the best experiences we have had with maintenance.
Good service vehicle delivered to me.Big help to me with... - Fmwilliams1
Good service vehicle delivered to me.
Big help to me with work as I don't have time to get to the dealership. Above and beyond thank you Kenny Long.
Quick, very friendly, no sales pitches, knowledgeable... - e6blue
Quick, very friendly, no sales pitches, knowledgeable about vehicles, clean atmosphere, answers all questions. Would recommend to any of my friends or family great service
My family has been buying our last eight Ram, Jeep and... - Rexallenbixler
My family has been buying our last eight Ram, Jeep and Dodge vehicles at a dealership in Chambersburg PA the last four years. A three hour trip each time. But this time we went to look at a Jeep Wrangler at Miller Chrysler, Jeep, Ram in Martinsburg WV. We we so happy with the Jeep’s and all the cars and trucks they had we bought a Jeep Wrangler. The salesman Garret and manager Kevin treated us so great , the service, price and what they gave us for our trade in . We will do all our dealing with Miller from now on!! I wish we had went there first four years ago! Rex Bixler Yellow Springs West Virginia
I have just recently started using Elm Grove CDJR. I... - jaydebolt
I have just recently started using Elm Grove CDJR. I certainly wish I had started sooner
They are most efficient, professional, and reasonable.
I will definitely use them again.
Good Service Department i - Jeepy
I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work
Had a great experience buying a car from out of state... - jgillmar
Had a great experience buying a car from out of state from these guys. Top notch service - exceeded my expectations. Adam Plyler is an excellent salesperson - went above and beyond to help me get the vehicle I was after and made buying out of state a smooth and easy process.
I witnessed incredible amounts of patience, kindness, and... - Joeycarmichael43
I witnessed incredible amounts of patience, kindness, and helpfulness during my car buying experience. I was very impressed and taken care of every step of the way.
I drove an hour and a half to look at a used ram 2500.... - Carramrod
I drove an hour and a half to look at a used ram 2500. Got there and road tested the truck to only find out the clutch was slipping very badly. This truck was supposedly gone over by their service dept. The sales manager said they’d have their service dept look at this again. A week later they get the clutch replaced at a local shop (not by the dealer). I reached back out looking to see if it was done only to find out they’re now not interested in selling me the truck because my trade in was too expensive. The salesman quote was “your truck is worth more than mine, however the owner does not like to cut checks back on vehicle purchases so he doesn’t really want to take your truck on trade”. (I have a 2018 f150 I’m trading btw) I pressed a little more asking if the owner would talk to me and his response was no he will not take your call. I wasted hours of my time for a dealership to only turn my business away when I was very clear up front what I was trading in. No wonder this place appears to be on the brink of going out of business. I would not recommend anyone waste their time with this place.
Racist owner, damaged my Jeep. - Overland83
Took my Jeep for an oil change and tire rotation and the techs damaged my SRT wheels. Damage was blatantly caused by removing the lug nuts and scratching the holes. There was also damage from laying the wheels face down on the ground. Showed damage to manager and he said there was nothing I could do about it because I couldn't prove they caused the damage. This dealership was the only dealership that ever touched the wheels since the day the vehicle was purchased. Spoke to owner in front of waiting area at service department, owner said same thing and then stated he wasn't going to fix the damage. Then owner loudly stated in front of everyone in service waiting area, that we were in a "Mexican standoff". Owner knew then and prior that I was of Hispanic descent. Owner than stated that it didn't matter because I didn't even purchase the vehicle from him so why would he want to fix it for me. All this conversation was recorded and available for anyone who wants to hear it.
I E-Mailed them. I got my no reply. Then I messaged a... - Judy Blair
I E-Mailed them. I got my no reply. Then I messaged a Salesman. With no reply. That is poor service. I just don't understand
Drove over there today to trade with them. I had my car... - garyandbettylovejoy
Drove over there today to trade with them. I had my car cleaned out and my title in hand. My car is a five year old camaro convertible with only 16 thousand miles, they did not even offer me average trade in value. The sales manager did not look at my car. They could have at least thanked me for coming in. Were a very cold group of people. Sorry I even gave them a chance.
Worst service I’ve seen in a long time. Stay away from... - mlandersonwv
Worst service I’ve seen in a long time. Stay away from this place!!! No call back and they act like they’re the ones doing you a favor. I’ll never go back.
Stay Away!!! The Absolute Worst - Linda
It doesn’t take much to satisfy me as a consumer. Just a straight forward approach, a useable product, and don’t lie to me.
Well the people at Urse cannot do any of those things. I’m not going to post the gory details but they flat out lie to their customers. The owner is a disgusting person. He is supposedly a married man but made passes at me 2 separate times
He is a complete pig and idiot. I will never come back
Front end alignment not properly done. - Blueyes7266
I had previously wrote a review about a front end alignment not properly done. I want to thank Joe Urse service director for taking the responsibility for the issue and he took care of everything for me. He had promised to take care of what was improperly done and he did quickly. Thank you for your help.
Victory Dodge Chrysler Jeep - Service after the sale BAD - matt1234
This dealership changed hands and is now Victory Dodge
I bought a truck at Victory, and I was pretty pleased. Until I have seen their service after the sale attitude. They were nice as can be when they are tying to sell you something. But after, beware. I bought it out of state, so I have to get an inspection done in my state. When I took it there, it failed because there were holes in the rocker panel. They neglected to tell me that the running boards were ripped off the trunk in an accident fashion. When the running boards were ripped off, it left behind big holes where the bolts were ripped from the rocker panel.
I called the sales guy, and he told me they would not do anything for me because they lost money on the deal. That's not my fault they priced the truck wrong. The salesman got rude with me, he actually said "you bought a used truck, you are a grown man and can make your own decisions," who says that to a customer... then said have a nice day and hung up on me. I mean, it only took three days for him to finally answer his phone after multiple voicemails. All I want is the holes patched. I got a local estimate and it was only $350. Fix it or reimburse me either way is fine. I don't think my request was off base. Its not like I asked them to put brand new step sides on it. It is a matter of safety. Fumes could leak into the cab. They sold me a truck that will not pass a yearly inspection. Not to mention these open holes will probably start to rust, if they aren't already. I will be reaching out to the owner, and I have already filled out the paper work for the attorney general in WV. Once I get all the copies they require, I will mail it out.
I am not the type to ever complain about businesses, or people. Everyone has a bad day, but after telling my story to a few people, I am going to take action this time. I just cannot believe the way they talked to me. Raising his voice and hanging up on me is just an unacceptable way of doing business. You'd think I was taking money out of his pocket. I like my truck, I just want a basic thing fixed, not the attitude and rudeness that comes along with it. People can go buy a car or truck anywhere, now a days its reputation that matters. So good luck.