enjoyable - poppajimmy
i have not bought a car in over 20 years. i have not owned a cart for over 15 years. i was nervous about dealing with sales people. i was very pleased with the people here. they understood what i wanted and needed. denett (salesperson) and kevin (finance person) were both extremely helpful. i would have no hesitation to recommend or buy from them again. also i give them max stars and i never do that. i will give 4 out of 5 at best. but this time i had to go all out.
Top Reviewed Specialists At This Dealership
Excellent turn around time with Service Dept. - MSGR
Experience major engine problems while traveling through the area. Darrell in service responded quickly. Had parts there next day and truck ready to roll day after. Brad and sales also stepped in and helped through communication. Everything possible was done to accommodate me and get me back on the road quickly.
Extremely friendly, helpful staff! - Nothanks
This was the third time that I have been in for service. Even with short notice on my part, Ryan was able to set up an appointment for me in just a couple of days. Ryan and every person in the staff that I encountered was very friendly and helpful!
Great service - Terry41
Took my vehicle in for repair of sound system. Left it so they could determine the problem. They called me back in around an hour and said they have to order a part. The part was in the next morning and they called me about noon to say it was ready. I was picked up and when I looked over to see what a good job on the clean detailing outside plus inside, the sound system really sounded great.
Purchased used 2012 F-150 Lariat - Ron
I negotiated price over the phone. Meghan Shamji delivered the pickup to me in Riverton, Wyoming.
I found a couple minor issues. Meghan worked with the Sheridan and Riverton Dealerships to resolve the issues at their cost. The sales staff and after sale service was excellent. I have driven the vehicle about 7,000 miles since I bought it 10 months ago. The truck is clean and I haven't had any problems with it.
The only con I have is the Sony premium sound system could be better.
Excellent Customer Service - RLopez
CONRAD THAIN was excellent to work with and provided me and my family with excellent service. I recommend him and the dealer for anybody looking for a new vehicle.
Service manager and general manager - Turbo
I took my car in for a recall when I got it back someone had spilled something on the floor mat by the driver seat, I went to the service department talked to the service manager he basically called me a liar and said it didn’t happen here, I then said a few choices words to him and went to see the general manager, he sided with the service manager saying that it happen there. I know for a fact it did happen there. The general manager also told me that no one in the service department would retaliate against me in the future when I bring my car back in for service. Well now I’m kinda scared to take my car back to this dealership for anything.
What the general manager should have said was I’m sorry this happened and it will never happen again, and that would have been the end of it.
Really poor management at the powell dealership.
Purchase review - Retirednurse#1
The sales staff and financing department were professional, knowledgeable,and courteous. They helped us determine what vehicle we wanted and worked within our means to find us our car
user friendly approach - james
"great experience" I discussed with the sales manager "raechell" as to what I was looking for , she responded within minutes with 10 or so 4 x 4 trucks in the price range I needed to be in , she introduced me to the sales specialist , Ms Katie Armstrong ......" WOW" this lady was user friendly, approachable , answered every question , pulled up the car facs, checked the oil color with me ,under the hood with paper towel in hand , basically walked every inch of the vehicle with me , she was extremely pro-active and I never felt rushed I could not ask for anything more about the way I was treated . The end result was purchasing a truck of great value to me , in a stress free environment ...... from someone who treated me like a real person and not just a sale ............ thanks again for a wonderful experience
Best, most fair and comfortable truck purchase - kuhns1212
I made this purchase using the internet and phone over a period of two months. I received every courtesy and an extremely fair deal. I could not have been happier. All involved were highly professional, extremely well-informed and just plain FUN to work with.
Service department is terrible - Ford fan 1234
Took my truck there for some warranty work. They wanted to charge me diagnostic fees out of pocket. Clearly my warranty was a no out of pocket cost. I argued but they insisted that it was my out of pocket cost. So I decided not to have them do the work. I went to pick it up and they still made me pay 3 hours of labor for diagnostics. I took to another dealership who diagnosed the problem, different parts than thunder basin said it needed. It was no out of pocket cost to me like my warranty is set up. And the new diagnostic parts fixed the problem. So if thunder basin would have changed the parts they said were wrong it wouldn’t have fixed the problem anyway. What a dishonest cheating company. Teddy in service was rude and insisted that they knew what they were doing. And she said it was obvious because they had been in business longer than 30 years. I can’t believe they are still in business operating this way.
Simple process to get everything in order - Lori
Was an internet sale. Fremont staff made everything simple and uncomplicated. Delivery was very quick. Vehicle was as they claimed. Would buy again from them.