19 alabama Kia Dealers

Went in for tires, balance, alignment, brakes. - JasonM_Bonilla

Went in for tires, balance, alignment, brakes. I believe the balance is off. I returned to dealership and Courtney promptly got next available tech to recheck my car, and not seeing any immediate issue. I still believe balance is off on front passenger or both front

I was greeted within five minutes and with a smile. - lovablelin65

I was greeted within five minutes and with a smile. The representative was helpful and friendly.

I was real anxious going in but the salesman, Bryan made - reynoldstina2016

I was real anxious going in but the salesman, Bryan made it so easy. The Kia Store was very helpful and put me in a nice car.

Awful experience! - kyarb72

Awful experience!! I don’t know if it was because I was an African American female but I was treated like a criminal. Engine blew on my Kia Optima. (I’m still paying a note on this car). I had a mobile mechanic that that would change my oil and do the little jobs for my vehicle for me. When I was told I needed service records to show that the vehicle had been serviced properly I asked the mechanic who came up with documents created by him. I was told basically that they were all signed the signed the same day but mechanic said they were all printed the same day. I was interrogated about the service records that were not my fault. My car sat from November 2024 until June 12, 2025 with no one wanting to really help me. Long story short I was denied my claim because it was said we didn’t properly service the car. We bought it brand new. My ex husband and I. They even questioned me about me not being the original owner of the vehicle and I had to prove so much to them I became extremely exhausted. I paid $600 to them just for pictures of the engine that they told me I couldn’t see the pictures of what they found. I also asked for proof that my car sat up at the dealership for 8 months and they kept telling me they would email me with it and I still haven’t received it. I need this for the tag because of insurance. Please don’t purchase from these people. They are crooked. My ex husband and I are back together and he’s a veteran that did 20 years in the military and has multiple disabilities. They made him worse because of what we experienced.

I was very happy with the great customer service and I - tiarogers1982

I was very happy with the great customer service and I love my new car

Last year I received a recall notice regarding a coolant - Elle Gee

Last year I received a recall notice regarding a coolant leak and a new limited warranty extension due to the defect. My car had just began to run hot. I made an appointment with Greenway Kia of Riverchase in Pelham, AL. and left my car with them on June 30th, 2024 for evaluation and repair. Even though I called once a week, I always got no answer or the same answer over and over. I worked out of town. After two months, and when returning to town I decided to drive by Kia to see if I could speak to my representative face to face. When I arrived, my car was still sitting in the parking lot in the same place they had parked it two months ago prior. To say I was angry about being lied to was an understatement. The manager there advised they were waiting on tech line to answer regarding the warranty and it would be covered. I had called Kia Corporate and got a case number prior to ever taking my car into the dealership. It was case 16491856. After this face to face I was told my tech line approval number was 16750884 and it would take four to five weeks to replace the motor. It took another two months. Kia gave me my car back Nov 8, 2024. They did not reimbursed me for a rental car, they didn’t give me a loaner while they sat my car on the lot and dragged their feet. They didn’t care how I went about my daily life or if I lost my job, and I would have if I had not been able to obtain back up transportation at that time. NOW here it is June 16th and I notice a leak under the car. Thinking maybe the company who changes my oil left something loose, I took it back to them to check the car out. They checked everything, found all of their work was in order and then as a courtesy sprayed the underside of my car to try to help me pinpoint where the leak was coming from. They thought it might be a rear seal which is common in these Kia motors but instead they found I had a transmission fluid leak where the new engine met the old transmission. I called corporate again told them what was happening and they advised me to take it back to Greenwood Kia. They also gave me a new case number. My car has now sat at the dealership again for over a month. I’m out $1500+ dollars in rental car fees and today the manager Ron told me a new transmission is going to cost me $3754.05, out the door for a new transmission because I have put $21k miles on the new motor. This infuriates me. I feel that I’m am being taken advantage of because before the new motor was placed in this car I didn’t have any issues with this vehicle before hand. The car is a 2015 but it only has 135,000 original miles on it. When I purchase this car Kia was known for their 100,000/10yr warranty and was considered a great car. I personally will never purchase a Kia again and I would not recommend anyone take their existing car to this dealership for any type of engine work because they will not take responsibility for their workmanship or their faulty engines. In addition, I was told by the manager today that if I got a lawyer that I would need to pick up the car within 48-hours and if I didn’t it would cost me $50 per day to sit on their lot. Where is my $50 per day for the 120 days it sat on their lot while I was waiting on a new engine? Where is my rental reimbursements? My time calling checking on the car, driving over there, searching for my representative for an update? I’m going to have the work completed because I need a car to go to work and I have no other choice right now. But I want the public to be aware of this facility and these vehicles. I have recorded all of the phone calls to and from this site including the one today and can back up my statement. This is not slander, it is actual facts. And I would be more than happy to speak with the owner about this issue.

Melvin was my sales person. - audriana1165

Melvin was my sales person.....LOVE LOVE HIM!!!!! He was great and Im in love with my new car

My car Genie Christie Mason is the best. - 511graphixs

My car Genie Christie Mason is the best. She was very professional. I would definitely buy another car from her.

The worst dealer ever. - cejcpa

The worst dealer ever. Service dept. will not answer the phone. Five weeks to replace wheel sensor.

Please heed the negative reviews of this dealership. - jimbxt53

Please heed the negative reviews of this dealership. If you desire to purchase a Kia, do yourself a favor and shop at any dealership other than this. The will lie, and mislead you in every possible way. Be warned, be wise, do not use this dealer. You will absolutely wish you had not.

KATIE IMAN VERY KNOWLEDGEABLE /VERY NICE &POLITE WOULD - lonniecook64

KATIE IMAN VERY KNOWLEDGEABLE /VERY NICE &POLITE WOULD RECOMMEND HER TO ANYON BUYING A CAR

The service department is top notch. - roderickthomas24

The service department is top notch. Monica goes above and beyond to make sure you’re at ease

I went in wanting a used car and walked out with a new... - Kayla

I went in wanting a used car and walked out with a new car. Mark did everything he could do to make it happen. He was very friendly and treats you like family. We have even became friends. I will definitely go to Mark for all of my vehicle needs. He’s very honest and doesn’t pressure you at all. Not your typical car salesman.

I had contacted Capitol Kia by internet just when I was... - Columbine

I had contacted Capitol Kia by internet just when I was looking for a possible new car. I went out and met with the floor manager and was passed on to a salesman. I told him what I wanted but wasn't sure about a 6 or 4 cylender. He reccomended the 4 cylender because I didn't do that much traveling and it would be less expensive on gas. This was in May and the prices had increased but we didn't know they would be rediculous in that short a space of time. He asked several times if I wanted to trade my pickup in or did I have a down payment i wanted to use, and I told him no, that if something went wrong and I lost my job I wanted to still have a vehicle left to drive. You have to plan for problems like this, so I was. I ended up driving out in a new 2008 Kia Sportage in Blue, just what I wanted. I had to take my mother back with me to pick up my pickup. but I got a new car with Tax Title and Plates added into the loan. It might have been an all day experience, but I thought things went pretty good.

GM would not honor deal agreed upon. Would not repair a... - KIA of Dothan sucks

GM would not honor deal agreed upon. Would not repair a warranty item. Told me it was “asinine” for his people to repair it for the deal we were getting. He let over $20k walk away for what he said was a $700 repair. If he’s not willing to fix a warranty item to get your business I can’t imagine how he would treat you once he has your money. STAY AWAY!!