I want to give a shout out to the service team. - Averygiftedmind
I want to give a shout out to the service team. Thank you for a wonderful service. My CX 30 rear differential went out. They got it into the shop. They looked at it. They gave me a loaner. I was completely happy. I love the loaner so much. I decided that I wanted to purchase a vehicle like the loaner car. This is where my experience went downhill. I explained to the sales person that I wanted this particular car like my loaner. He first started showing me cars on their website after again. I repeatedly told him what I wanted. I then explain to him that I needed to know the numbers of what my trade-in value was and what was the final price of the car that I wanted to purchase he kept assisting that he had to follow a strict guidelines. I explained to him that all I needed was the numbers and then I could purchase a car. He proceeded to bring a vehicle out for me to look at. I explained to him I did not wanna look at the vehicle. I wanted the numbers. I explained to him that I don’t test drive a vehicle Until I purchase it. He kept assisting that I had to go look at the vehicle and sit in it to determine if this is what I really wanted keep in mind I’m buying the same vehicle. I already have just a newer model. I kept explaining to him that all I need is the numbers I don’t need all this. I need to know what my trade-in value was on my vehicle. I told him when I needed it on the trade-in he kept assisting that he would get me those exact numbers after an hour. He finally comes back with the numbers. There are nowhere close to what he said he could get me and what I wanted. I finally got really upset and tired. Told him to give you my my keys. He said something to the effect of he knew I was not gonna purchase a card. Keep in mind that I bought my car from just snarky and wanted to get them repeat business, but because of this horrible experience dealing with this particular sales person. I will just go purchase a car somewhere else. They need to start teaching yourself people that when a customer knows what they want. Just do what the customer ask there’s no set schedule. There is no set steps. You have to go to the purchase a car. I’m very disarmed is the worst car experience I’ve ever had.
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