10 massachusetts BMW Dealers

The service was ok but communication could be improved. - A.Mckenzie

The service was ok but communication could be improved. I was never notified via text my vehicle was ready. Two hours later I saw the email. And when I got my car it was not washed. This was usually complimentary in the past.

We were on Kelley blue book looking to sell our 2008 BMW - DJW

We were on Kelley blue book looking to sell our 2008 BMW X5 and were contacted immediately by BMW Certified Pre-Owned of Medford. We got an appointment the same day and Nick Apanian was great to deal with. He was very professional and thorough. We were very satisfied and we would definitely recommend using them.

Outstanding service! - Igorshevchuk

Outstanding service! Friendly, knowledgeable staff, quick turnaround, and honest recommendations. My vehicle was well taken care of. I’ll definitely return for future maintenance needs.

We had a good experience overall and would definitely - Salt13

We had a good experience overall and would definitely return to buy from John Durkin again! He was incredibly patient and genuinely committed to ensuring we were satisfied—not just during the sale, but even after everything was finalized. The financing process went smoothly, though we do regret purchasing the Zurich Shield. The application left messy streak marks and what felt like overspray bumps on the car. We were the first customers to work with a new leather repair specialist, and unfortunately, the results didn’t meet our expectations. That said, the team did everything they could to make it right, and we truly appreciated their effort—even if the outcome wasn’t ideal. However, we were promised something extra to make up for the poor experience, but haven’t heard anything further on that. The service department, however, left something to be desired. Despite being told I’d receive follow-up calls, I had to reach out multiple times when no one got back to me. Important details discussed beforehand were missing at the time of the appointment, and items that were supposed to be looked into ahead of time were not addressed. On a positive note, the actual repairs were excellent and the loaner cars were a big plus. The detailing shop also fell short—especially after the leather repairs required several return visits. We eventually took the car to a professional detailer, and the difference was night and day. In summary, while there were a few bumps along the way, our overall experience was positive—thanks in large part to John Durkin’s exceptional service.

Fast, efficient, knowledgeable I had a check engine - albertbharper

Fast, efficient, knowledgeable I had a check engine light come on. Car ran fine. I took may 2017 BMW M 240 to Berkshire BMW. They diagnosed the problem quickly, and ordered the necessary repair part. Mitch was excellent in scheduling, getting the work done and getting my very clean car back to me in almost no time.

This dealership takes pride in their vehicles and always - Hallsie10

This dealership takes pride in their vehicles and always strive to put customers in their desired vehicles. The sales staff is professional and also personal. I worked with Dave on my trade and he was awesome from start to finish. He communicated well with me and my family and he never wavered in getting me to my desired monthly payment amount. The service department is also professional, informative and receptive to needs. I had an excellent experience overall at BMW of Rockland.

Great service! - deirdrefessenden

Great service! Efficient, responsive and easy. Sean was excellent to work with. Came in for new tires and oil change

Most ineffiicient purchase process I have ever seen. - jk7765

Most ineffiicient purchase process I have ever seen. We arrived to find ou they had screwed up all of our paper work which took them 90 minutes to rectify, After another 90 minutes of waiting around we found out that they had not even provided the needed information to our insurance company. We had to call ourselves. The sales manager tried to blame our insurance company instead of them dropping the ball not once but twice. Nobody from the dealership trhought to call. I am hoping the service department is better but I woud stay away from sales. They are simply awful.

Almost 15 days of excuses, lies, and zero - jz886

Almost 15 days of excuses, lies, and zero accountability Dropped my car off July 2nd for a broken A/C and you would think a premium dealership would be able to diagnose and fix something like that in a timely manner but nope. By July 3, they ran a vacuum, dye, and UV test and still could not find the leak. they "refilled" it and admitted refrigerant was already low again, meaning it was leaking somewhere. Then I was told they were down technicians and could not do any more work that day mind you this was at 1pm they quit on the vehicle for the day. Fast forward to July 8th, 5 days later, they finally figured out it was the compressor. If they hadn't been lazy and quit on the vehicle maybe they would have found that out sooner. Took 6 days just to figure out what the issue was. I was told parts were coming July 9th and that they'd do "their best" to finish it that day. Shocker parts did not arrive. July 10th? Nothing. July 11th? still nothing. Finally, parts landed 7/16/25 and the car was finished today.. 15 days later. No updates unless I hounded them. No loaner. No offer to get me into a rental car until almost a week later. Not a single ounce of accountability and no real apology. And the best part Nate, the service rep acted like I was the issue the entire time, sarcastic, lazy, and unwilling to get me updates every time I texted, called. When I picked up my vehicle he looked like he could not wait to get me out of the door. No real greeting, no sorry for the delay, just terrible customer service and thanks to that I will never return here unless something changes. This place needs a serious reset. If BMW corporate or the owners of the dealership could see how their customers are being treated and saw the lack of communication, they would be embarrassed. Unless management steps in and retrains their staff (which it did not seem like they cared about the situation) I will never step foot in that dealership ever again.