Wish I could give Young multiple 1 star reviews from each - Parker_N.
Wish I could give Young multiple 1 star reviews from each shady and dishonest experience.
Update 2024 - Figured with some time and the turnover in the car industry things might have changed. I was wrong. Went in this weekend and found a truck that was 90% of what we were looking for. Young and AFCU was doing a deal that if you buy a car by today you got 5 years of maintenance and 1 year of gas. At the final hour we agreed on a price due to the price plus the maintenance and gas got us at the out the door price we wanted to be. (Well we were still $500 off, but close enough). We decided to do the deal. As I was about to sign the final paperwork the Sales Manager came in and said "Oh we probably forgot to mention, to get you that price you don't qualify for the $1,200 in gas".
Not only did they "forget to mention" they factored it into the deal to get us to say yes today. Classic 'Bait and Switch' at the final hour. Based on previous experiences, this is just how Young Chevrolet does business. Promises one price and then changes the terms either right after service or as your pen touches the paper.
When I shared my previous experiences with the manager, he said "let me call the GM to see what we can do". He walked out and returned 30-60 seconds later saying "sorry we can't do the price we promised and the gas". There is no way he was able to call the GM in that time, let alone explain the situation I had just shared for an opportunity to make it right. It's fine you can't do the deal, but you don't need to lie, cheat, and scam a person to hopefully get lucky they didn't notice.
Do yourself a favor and slow down the deal at Young and double check the fine print. Better yet, just stay away and save yourself some time and thousands of dollars.
Added a picture of the deal for visibility - They will honor these promos IF they can add the price of the deal to your car. If they lower the car price you lose the deal. 1 or the other
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3rd times the charm. This is my 3rd experience with Young and each is as bad as the other. Young is greedy, insensitive, and manipulative. 1st time we found our dream car and priced it out using our GM discount. Young added an extra couple thousand dollars. We had GM corporate call them to tell them the price, but still didn’t budge. 3 days later they called to honor the price but it was too late. We already bought another car.
2nd time was a service appointment for our Jetta. Uber offered a GM discount for a $30 synthetic oil change. Service said they would honor. After the work was done they charged me $60 saying “we didn’t have the cheaper synthetic in stock”. Even though they quoted me $30.
This time was supposed to be a FREE service from GM for a new car purchase. However due to Covid, it was 3 weeks past the 2 year mark. I called Murdock and they said they would honor it. Young would not, but they ‘already started the work’. In exchange they said they would do the service for $60. When I went to pay, my bill was almost $90.
Terrible company that does not put the customer first ever. 3 times, 3 different situations, 3 different employees/managers, and each time the same outcome. A greedy approach that strong arms people to paying a little more then agreed upon. Young is the perfect example of a 1960s used car salesmen. They have not changed their experience or strategy with time.
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