Driving over the GW Bridge on the way to meet our first - shellylipton
Driving over the GW Bridge on the way to meet our first grandchild, a critical 12-volt fault warning appeared on our 2024 Volvo S60. We were anxious about breaking down en route to the hospital. Just a week earlier, the same alert had appeared and disappeared after a software update, so when it came back at such a high-stakes moment, we knew we had to act fast.
We diverted to Prestige Volvo, just a few miles away, where we were met by Claus Nagy. He listened carefully to our situation and understood the urgency. Within two hours, his team had diagnosed the issue, replaced the battery, and got us safely back on the road.
This level of understanding and responsiveness is rare — Claus and his team went above and beyond, and we are deeply grateful. They turned a potentially nerve-wracking day into one where we could focus on what mattered most: welcoming our new grandchild.
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