I had a very mixed experience at Blaise Alexander Kia. - malukehart
I had a very mixed experience at Blaise Alexander Kia. I initially set up a test drive online for a used 2025 CX-5, and I was impressed by how efficient the customer service was in responding to my follow-up questions prior to my visit.
Unfortunately, the in-person experience didn’t match the start. My sales associate, Mike Shaffer, seemed disinterested in my needs; he didn’t ask what I was looking for in a vehicle and lacked basic knowledge about the car during the test drive. His primary focus was clearly on how "serious" I was and whether I had a trade-in.
While he was upfront about taxes and fees, he repeatedly tried to add a $1,000 "fabric protection" fee, which I had to refuse twice. When it came to the price, I offered to round down the out-the-door total from $26,471 to $26,000—a modest $471 difference for a buyer ready to sign that day. Despite knowing I was already pre-approved through my credit union, they refused to budge.
What bothered me most was the pressure and lack of honesty. I was told the car was heading to auction the following week to "get more money," yet the car is still sitting on their lot. The Sales Associate, Mike, also failed to show me any other inventory that might have fit my budget, showing a total lack of effort to help me find the right car. I was in the showroom for a total of 20 minutes.
I ended up finding a 2025 CX-30 at another dealership for $2,500 less. I’m glad I walked away. If you're looking for a salesperson who actually cares about finding you the right vehicle rather than just pushing a quick sale with "auction" threats, you might want to look elsewhere.
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