I have a 2015 Kia Sportage. - Dee Meyers
I have a 2015 Kia Sportage. I realize my car is 10 years old and it has a high mileage on it, but my car was running perfectly fine until I received an error message through my stereo stating that there was an engine problem detected, and that I needed to take it to the nearest Kia dealership for service. I kept up with the maintenance and have always had my car serviced at the dealership, thus the reason why I’ have been able to maintain it for 10 years. I took my car to Gerald Kia in Matteson for them to look at it. They told me they found the error code P0014. When they cleared the error they told me that they could not find any other errors. The service department person (Pete) told me he could not guarantee that the error would not surface again, but from what they could see there was nothing wrong with the car. Before I made it home, the error and message came back. I brought my car back to the dealership to have it repaired .They kept my vehicle overnight. I had to call to see what was the update for my car. In Petes own words “how deep down the rabbit hole do you want to go? “Pete told me that they would have to take my engine apart. That would be at least 10 hours of labor. My camshaft was broken and possibly other items based on this P0014 code. I was looking at a repair bill somewhere between $2500-$3000. I told Pete I would pick up my car and not to do any work. I did some investigating online regarding that code as well as consulting with other mechanics. The first solution was to flush my engine and get a oil change . If that did not work the second solution would be to replace the intake and exhaust solenoid valve on my engine, neither of which require my engine to be taken apart. Altogether parts and labor for that would be $300. The dealership wanted to scam me out of $3000 or Bamboozled me into buying a new car. I took my car and had the engine flushed and an oil change. The problem has resolved. The service department person saw a woman and automatically assumed that I was gullible enough to say here’s $3000 for please sell me a new car.. Gerald Kia wanted to scam me. I’m glad I did my due diligence and research. I miss the days of Hawkinson Kia. The professionalism and the service was way better than Gerald Kia. Do not take your car there for service. They don’t even wash your car when you have your car serviced. Is it too much to ask for professionalism honesty and customer service?
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