⭐☆☆☆☆ – Pricing Discrepancies, Misleading Credits, and No - Francis
⭐☆☆☆☆ – Pricing Discrepancies, Misleading Credits, and No Follow-Through
I am a long-time Subaru owner (WRX STI, WRX Limited, Ascent, and now a 2026 WRX Limited), and this was one of the most frustrating dealership experiences I’ve had.
Initially, working with Shawn Cleghorn was straightforward. We agreed on a sales price of approximately $35,400, and everything seemed aligned.
However, at signing, the price increased to over $36,700 without a clear explanation. After I questioned it, the number was adjusted, but still included an unexplained $470 difference from what was originally agreed upon.
After reviewing my contract at home, I confirmed the discrepancy and reached out. The “resolution” offered was a $470 credit toward parts/services — with the expectation of providing a perfect survey score. That alone raised concerns about how customer feedback is being handled.
I chose to use the credit toward a short throw shifter installation. According to Peoria Subaru’s own website, the part + install is listed at approximately $597. Based on that, my expected out-of-pocket after the $470 credit should have been around $130 + tax.
Instead:
• I was quoted around $600 prior to installation
• I was then billed $975 after the work was completed
• After escalation, the bill was reduced, but I still paid significantly more than expected
Even after an additional $200 credit was offered, the final numbers still do not align with the dealership’s advertised pricing or prior agreements.
Additionally, I have made multiple attempts to cancel the extended warranty I only agreed to for financing purposes, and the finance department has not responded.
This experience reflects a consistent pattern:
• Pricing changes at signing
• Credits used to offset discrepancies instead of correcting them
• Final charges that do not match advertised pricing
• Lack of responsiveness from finance
I will be providing documentation to support these claims.
I strongly recommend that anyone considering this dealership review all numbers carefully, verify pricing against their website, and get everything in writing before signing.
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