9 BMW Dealers near 91016near 91016

Purchased a 2026 X5 from New Century BMW with Elvis. - loy_colette

Purchased a 2026 X5 from New Century BMW with Elvis. He was AWESOME! He was honest, professional and extremely knowledgeable. His excellent customer service, customer -focused attitude and his passion for automobiles made this purchase enjoyable. I highly recommend working with Elvis for your next purchase. He is truly the best and we are very grateful to him.

My experience was excellent, Neda was very helpful and - nasrin Mostadim

My experience was excellent, Neda was very helpful and friendly, I will recommend her to every one 🙏🏻🌺

Yury, was great. - Arhuguez

Yury, was great. He was very attentive to what I want and then provided the car,

Islam provided excellent customer service. - serina.cuffy

Islam provided excellent customer service. He was patience and worked with me regarding additional purchases I made. I would definitely recommend him.

Having Anthony as a service lead, he made this repair, - jerismoss

Having Anthony as a service lead, he made this repair, for me, the best experience, yet. I hope to have his help in the future...Anthony made this long repair more bearable...he was kind, genuine, respectful, and a true gentleman. Best service person I have had the pleasure of dealing with!

I recently bought a car here and the sales representative - William G Del Cid

I recently bought a car here and the sales representative Mr. Fabie went above and beyond. He was friendly, empathetic, and knowledgeable. He listened to my concerns, provided us all the information and details about the car we need to make the purchase smooth. If you're looking for a person that truly cares about its customers, look no further than Fabie. He is the best I've ever interacted with!

BMW of Downtown Los Angeles I purchased a used BMW X5 - Dsid

BMW of Downtown Los Angeles I purchased a used BMW X5 from BMW of Downtown Los Angeles and have experienced multiple failures in communication, commitments, delivery, and follow-through since the purchase. Purchase and Delivery Issues • I was told vehicle prices were non-negotiable but that I would receive a full tank of gas and a properly detailed vehicle. • I made a down payment on 8/29, and two days later received an automated dealer email showing a $200 price reduction, which my salesperson said would be credited. • The X5 was delivered on 9/18 (I reside outside of California). The exterior was understandably dirty from transport, but the interior was also filthy—gum on the carpet, crumbs in cupholders, a dirty steering wheel, and an unclean cargo area. This fell far below the promised “detailed” condition expected from a BMW dealership. • I received only one key fob and no key card, contrary to what I expected. Unanswered Calls and Unfulfilled Promises • On 9/21, I called to speak with a used car manager. After being told managers were in a meeting, a salesperson took my call, promised a manager would return it in 10–15 minutes — no one did. • I left multiple messages and emails for the General Manager “Mark.” His voicemail was full, and the name on it belonged to someone else (“Reuban”). I received no response. • My salesperson eventually responded and promised: o A $200 refund check (for the price reduction) o An additional $95 (for the cost of the detailing) o A call from the parts manager to provide a second key fob at cost None of these have been received as of 10/17. Title and Registration Delays • I was told I’d receive paperwork from the California DMV within 10 days of receiving the vehicle. • By 9/25, the DMV confirmed the dealer had not even submitted the title. • Despite repeated follow-ups on 9/26, 9/29, and 9/30, the DMV and my lienholder both confirmed no title had been received. • On 10/2, I began daily outreach to both the GM and salesperson. Again, no response from “Mark.” • On 10/10, I made the first payment on a vehicle I cannot register or drive. • The DMV later confirmed the dealer started the process but never completed it. • Only on 10/14 did the DMV confirm that the title was finally received and processed — nearly seven weeks after my deposit. Summary • 49 days since deposit • 25 days since vehicle delivery • 7 days since first payment • 0 miles driven • No promised checks or calls received • Dealer unresponsive The dealer has attempted to blame both the DMV and BMW Finance for these delays, but the DMV confirmed they could not act until the dealer submitted the title. For a dealership that advertises “nothing is more important than our reputation for providing superior customer service,” this experience has been unprofessional and unacceptable.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

This dealership has the worst customer service I have... - tonycalmeiro

This dealership has the worst customer service I have ever experienced. I am an active duty service member and was on deployment a week from coming home, and was talking with the sales associate Matia who told me that there were no pending sales or offers on the BMW I wanted. So I told him I wanted to pay in cash via wire transfer that day and I would pick up the car the following saturday when I arrived back in the States. He said the only way they would hold the car is if I financed it through them so he would make a commission on the sale. even though I did not want to finance or run my credit because I offered to pay in full I had them finance the car just so they could hold it for a week while I was coming home from deployment. I received a message from Matia stating good news! you been approved and sent me the banking information to wire them the deposit for the car. Later that night he sent me a message saying do not wire the money yet, there is a deal pending and then they sold they car right from under me after forcing me to finance when I didnt want to and asked me to wire them a depoist. They are very untrustworthy and dont care about their customers or United States Servicemembers.