Aaron Schreiner

We had an outstanding experience at Lexus of Chattanooga purchasing our new Lexus GX 550. Fred Fortson took exceptional care of us from start to finish. He carefully walked us through the ordering proces purchasing our new Lexus GX 550. Fred Fortson took exceptional care of us from start to finish. He carefully walked us through the ordering process, kept in consistent contact while we waited for our vehicle to arrive, and ensured that everything was seamless once it was time to finalize the purchase. Fred is personable, patient, knowledgeable, and genuinely honest — qualities that made the entire experience comfortable and enjoyable. We highly recommend working with him if you are in the market for a Lexus. Aaron did an excellent job walking us through the vehicle’s features and making sure we were fully set up with phone integration before we left. His attention to detail and willingness to answer every question made a big difference. Justin in finance made the paperwork process clear, efficient, and stress-free. The digital signing technology Lexus of Chattanooga uses is impressive and made everything quick and easy. Overall, purchasing our vehicle was truly an enjoyable experience. We couldn’t be more pleased with the level of service we received. More

Report | Print

Like most people, my age I have bought a lot of cars in my lifetime. I can truly and honestly say my most recent experience with Lexus is the best I have ever had with any other dealership. My sales man, R my lifetime. I can truly and honestly say my most recent experience with Lexus is the best I have ever had with any other dealership. My sales man, Ralph Paty, was phenomenal! His “ no pressure” technique was great. He took the time to assess my particular needs and helped me choose the vehicle that worked best specifically for my needs. He walked me through each process of the choosing, and securing the exact one that suited me. He helped me make the best choice on whether to lease or purchase. Ralph made sure that when I drove my vehicle off the lot, I knew everything about it and that I was comfortable and happy with my choice. Everything that he said he would do, he delivered on. Aaron in IT made learning the newest technology as easy as it could be. Next step was Justin in finance. He explained everything clearly and concisely. I knew exactly what I was putting my signature on and was pleased with that level as well. From the moment I walked into the dealership, and met Latonya at the front door to working with Ralph on selection, Aaron on learning technology and Justin on finalizing the financial part… I could not be more pleased with a transaction. It was an amazing experience, and I would highly recommend Lexus of Chattanooga. Ask for Ralph to help you pick the right Lexus for you. You will not regret it. More

Report | Print

Even though I live about a thousand miles away, I’ll be checking in with this dealership when I need my next car… and Fred Fortson is hand down the best salesperson I’ve ever worked with in 50 years of buy checking in with this dealership when I need my next car… and Fred Fortson is hand down the best salesperson I’ve ever worked with in 50 years of buying cars. More

Report | Print

We had a stress free purchase with Mr. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience. More

Report | Print

I haven't purchased a "new" new car in 40 years. I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two 2026 NX350h's I was interested in. The two competing dealers were incentivized at the year-end to make me a deal. I was fortunate to have Lexus of Chattanooga win that bidding war for my business. A shout-out to Sales Associate, Mr. Travis Hardin, for answering my calls and texts promptly and professionally. He also engaged a Finance Manager, Josiah Sadek, to consider my offer. I traveled 403 miles from Lower Alabama to meet them all and sign a deal with Finance Manager, Justin Hendrick. I was tutored in the intricacies of the onboard display and safety features by a very capable (and patient) Technology Specialist named Jackson. I couldn't have asked for a better experience with a better group of young, courteous professionals. Thank y'all! More

Report | Print

Tyler was a pleasure to work with. I didn’t feel pressured into buying a car and he spent a lot of time with us to ensure we got the exact car I wanted. I would recommend Tyler to all I didn’t feel pressured into buying a car and he spent a lot of time with us to ensure we got the exact car I wanted. I would recommend Tyler to all my family & friends. Aaron, tech guy, was fantastic and a surprise. I wasn’t expecting someone to show me every detail about the car. He even helped me set up the Lexus app and connect my phone via CarPlay. I left the dealership with confidence driving home for the first time. One thing that could have been handled better was the extra warranties. We are new to Lexus and had no idea about what was about to be offered right before we wrote our check. We would have liked to have 30 days to decide if we wanted to purchase any of the additional warranties or prepaid maintenance. Or been told about them earlier in the process so we could evaluate while deciding on a purchase. More

Report | Print

I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering.  He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale.  Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly.  Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended.  More

Report | Print

Tyler was knowledgeable and easy to work with. This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 TX350 model. He followed through and answered all our questions. Aaron was very patient helping us learn about how to use all of the Lexus features, and also setting up the Lexus app. More

Report | Print

Good customer service, listens to customer”s concerns, personable, kind, and helpful in your needs!, ! personable, kind, and helpful in your needs!, ! More

Report | Print

We received excellent care from Cody Clark and the team at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got jus at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got just the package, color and bench seat that we wanted! Justin and the tech team took all the time we needed to show us all the different features - my favorite the massaging front seats! Would highly recommend them! Thanks Lexus of Chattanooga! More

Report | Print