Aaron Schreiner | Page 2

I haven't purchased a "new" new car in 40 years. I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two 2026 NX350h's I was interested in. The two competing dealers were incentivized at the year-end to make me a deal. I was fortunate to have Lexus of Chattanooga win that bidding war for my business. A shout-out to Sales Associate, Mr. Travis Hardin, for answering my calls and texts promptly and professionally. He also engaged a Finance Manager, Josiah Sadek, to consider my offer. I traveled 403 miles from Lower Alabama to meet them all and sign a deal with Finance Manager, Justin Hendrick. I was tutored in the intricacies of the onboard display and safety features by a very capable (and patient) Technology Specialist named Jackson. I couldn't have asked for a better experience with a better group of young, courteous professionals. Thank y'all! More

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Tyler was a pleasure to work with. I didn’t feel pressured into buying a car and he spent a lot of time with us to ensure we got the exact car I wanted. I would recommend Tyler to all I didn’t feel pressured into buying a car and he spent a lot of time with us to ensure we got the exact car I wanted. I would recommend Tyler to all my family & friends. Aaron, tech guy, was fantastic and a surprise. I wasn’t expecting someone to show me every detail about the car. He even helped me set up the Lexus app and connect my phone via CarPlay. I left the dealership with confidence driving home for the first time. One thing that could have been handled better was the extra warranties. We are new to Lexus and had no idea about what was about to be offered right before we wrote our check. We would have liked to have 30 days to decide if we wanted to purchase any of the additional warranties or prepaid maintenance. Or been told about them earlier in the process so we could evaluate while deciding on a purchase. More

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I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering.  He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale.  Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly.  Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended.  More

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Tyler was knowledgeable and easy to work with. This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 TX350 model. He followed through and answered all our questions. Aaron was very patient helping us learn about how to use all of the Lexus features, and also setting up the Lexus app. More

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Good customer service, listens to customer”s concerns, personable, kind, and helpful in your needs!, ! personable, kind, and helpful in your needs!, ! More

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We received excellent care from Cody Clark and the team at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got jus at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got just the package, color and bench seat that we wanted! Justin and the tech team took all the time we needed to show us all the different features - my favorite the massaging front seats! Would highly recommend them! Thanks Lexus of Chattanooga! More

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Everyone that I dealt with was very knowledgeable, professional, helpful, and nice. I especially want to thank Ralph, Justin, Aaron, and Jackson. professional, helpful, and nice. I especially want to thank Ralph, Justin, Aaron, and Jackson. More

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This dealership really checks all the boxes . Each person we came in contact with was so kind and their pride in their company was so evident . It was the most pleasant experience we ever had buy Each person we came in contact with was so kind and their pride in their company was so evident . It was the most pleasant experience we ever had buying a car. That brings me our sales rep , Ralph Paty . He exceeded all expectations. Communication skills were excellent throughout the whole process of ordering , waiting and ultimately purchasing our Overtrail 550. I can't praise him enough! He was AWESOME. Then he Introduced Justin Hendricks in finance . We never before ever experienced such a knowledgable and ever so Kind and considerate finance guy. And I would be remiss if I did not thank Jaxson who went through every detail of technology in this Fabulous New Overtrail ! They all treated us like we were family and we are so grateful for the experience and Most of all our new fabulous awesome vehicle. More

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Cody gave me exceptional service. I highly recommend Cody. I had an awesome experience at Lexus of Chattanooga. I highly recommend Cody. I had an awesome experience at Lexus of Chattanooga. More

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Ralph Paty never pressured us for the sale and kept us up to date on the status of the vehicle we purchased. Truly a no-hassle experience. Service at delivery was prompt, complete, and perfect. When it wa to date on the status of the vehicle we purchased. Truly a no-hassle experience. Service at delivery was prompt, complete, and perfect. When it was ready for the deal to close, the entire staff was well prepared, helpful, and friendly. The vehicle was ready for us to inspect, paperwork was in order, the tech department was very helpful, and the business office was also not pressuring us to purchase unwanted warranties. How refreshing to work with a dealership like Lexus of Chattanooga! More

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