Achille Gerve | Page 4

Great experience leasing a ‘22 Sorento Hybrid from Hollywood Kia. The salesperson, Achille, was courteous, efficient and overall a pleasure to deal with. Hollywood Kia. The salesperson, Achille, was courteous, efficient and overall a pleasure to deal with. More

by ANDRESFERNANDEZP Verified Customer Verified Customer

Helpful 0

Report | Print

This is my second great experience and I was not disappointed…great customer service always disappointed…great customer service always More

by DIANA010366 Verified Customer Verified Customer

Helpful 0

Report | Print

Achille and Kevin Love made purchasing my Kia Niro a pleasant experience. Your finance department was very knowledgeable. I would recommend your dealership to family and friends. Kay Wong pleasant experience. Your finance department was very knowledgeable. I would recommend your dealership to family and friends. Kay Wong More

by ALLENYHWONG Verified Customer Verified Customer

Helpful 0

Report | Print

Hollywood Kia is, unfortunately, the epitome of a stereotypical car dealership and the reason why many consumers have an aversion to them. I originally met with Achille, who quickly revealed to not h stereotypical car dealership and the reason why many consumers have an aversion to them. I originally met with Achille, who quickly revealed to not have the expertise we were looking for (maybe he was new?) so we asked to speak to the manager. Garfield arrived with a print out of lease quotes for the Kia Seltos- set to arrive on the lot the 28th of December- about a week from the day we were there. After some back and forth he wrote down a deal w/ terms on that paper for $36 less a month than originally quoted. After some more back and forth we decided to take that deal. Achille proceeded to outline the terms on the back of said paper, and asked for my signature, which I provided. About 15 minutes later Achille came back with a new print out of the original paper. When I asked to see the one I had signed he turned a bit rude saying, you won’t get a penny less than this. When I asked to speak with Garfield on the matter, he again rudely quipped you’ll be waiting all day. Finally, I got Garfield’s attention, explained the matter and asked to see the original paper that he himself wrote the offer on. Garfield informed me that Achille had thrown it away in a locked trash can, whose key was with the Owner who was not present that day- convenient. A while later Garfield retrieved the paper from the trash, now crumpled up, and came over with his General Manager, whom when I explained the situation to, accused me of coming up with conspiracies. I assured him I was just explaining the facts while it was clear that the GSM was blaming his employees and the employees were blaming each other. Needless to say, we left. The next day I received a call from Kia asking about my experience. I filled Yaneli in and she spoke with her manager. After hours of phone calls and picture evidence that I shared with her, she told me they could do the lease for their bottom line of $250 a month. I agreed to the offer and she sent me a CC authorization form to fill out immediately. Right after I sent it in, I had an email from Garfield saying the price had now gone up to $273. Yaneli no longer responded to my texts or calls. When I sent a screenshot of their website offer advertising a lease for $234 (which Garfield had shown me the day I was there) he said he would only honor that if the car was on the lot, but I couldn’t reserve it. I found this odd because we had originally been negotiating on a car that wasn’t on the lot to begin with, and it didn’t seem to be an issue then. I asked Garfield to alert me when the car arrived on the lot. I kept following up with Kia and four days after my initial meeting, I spoke with another employee, Yani, who sent me a picture of the car I wanted currently on their lot. So of course, I let her know the situation and that I still wanted the car. Garfield eventually took over again and now the price had gone up from $273 to $277- they just had to squeeze another $4 out of me! Also, When I asked Garfield to honor his word on the $234 internet deal he declined, which I have written in an email. Finally I bit the bullet and swallowed my pride. While the experience was exhausting and the employees rude and dishonest, it was still the best deal all the way up to Savannah! I was well aware of the current demand for cars, but I was very saddened by the manipulation and dishonesty. I will say, Garfield was never rude, but I was frustrated by the constant game and the constant going back on his word. As for Achille and the GSM, Tony I believe was his name, they were outright unkind and dismissive and insulting. The only reason I would recommend Hollywood Kia is for their lack of dealership fees, their insurance employee, and their maintenance employee- both gentlemen were kind and straightforward. More

by JOEYHARO Verified Customer Verified Customer

Helpful 0

Report | Print

It was a pleasant experience. My salesman, Achille was informative about my options. He gave me clear answers. He is an asset to Hollywood Kia. informative about my options. He gave me clear answers. He is an asset to Hollywood Kia. More

by ANG65870 Verified Customer Verified Customer

Helpful 0

Report | Print

The service at this location was terrible. Service agents had poor communication skills and my vehicle broke down a down after me getting it from them. had poor communication skills and my vehicle broke down a down after me getting it from them. More

by Des Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone there was super nice and professional. A couple of funny guys there too. Feels like a family when you walk in. of funny guys there too. Feels like a family when you walk in. More

by CALEBV50 Verified Customer Verified Customer

Helpful 0

Report | Print

We were looking for an SUV and came to Hollywood Kia. Achilles is truly the very best, treats you like family. He gave us a great deal on the cutest Seltos. We love it. Kia Hollywood is a wonderful deale Achilles is truly the very best, treats you like family. He gave us a great deal on the cutest Seltos. We love it. Kia Hollywood is a wonderful dealership, that made the entire process so easy. More

by MinnaA Verified Customer Verified Customer

Helpful 0

Report | Print

Very disappointed. Had a leased Kia to return and wanted to lease a new one. Was given an offer. Went back the next day to negotiate and got there at 1 PM. After an hour we agreed to split the difference. ( to lease a new one. Was given an offer. Went back the next day to negotiate and got there at 1 PM. After an hour we agreed to split the difference. (Byt his time they had taken my car keys to appraise my car). Waited another 30 minutes and was given initial paperwork to fill out and sign. At 3 PM was told the car they had leased to me was not available as it was coming from another dealership and had been sold. Showed me the same model in a different color which was not acceptable. (I suspect that was he plan all along. Was told they would look for what I wanted. At 4:30, having not seen my salesman for over an hour, I told the receptionist I was leaving and to contact my salesman and have him return my keys. He came quickly and started to explain. I told him there was no viable excuse to keep me there 3 1/2 hours and lease me a car they had no control over. He said he would continue to look. I left. Should have left at 3. More

Helpful 0

Report | Print

Very good customer service very helpful in finding the vehicle that I wanted. They gave me a decent price for my trade in and put me in a 2022 Kia K5 GT line which I’m very happy with. vehicle that I wanted. They gave me a decent price for my trade in and put me in a 2022 Kia K5 GT line which I’m very happy with. More

by HRTBROKNAT30 Verified Customer Verified Customer

Helpful 0

Report | Print