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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith | Page 3

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
75 Reviews
4.9

75 Reviews

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75 Reviews of Alison Smith

September 01, 2026

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Employee Rating

Service advisor was great. However it should never take 2 hours for an oil change that I had an appointment for More

by CRCHARP
Recommend Dealer
No

Other Employees Tagged: Alison Smith

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Sep 02, 2026

Toyota of Cleveland responded

We're glad your Service Advisor impressed you, but we regret to see these concerns. We will share this with the team and encourage you to reach out at your convenience to discuss this with us. Thank you, Justin Chretien - GSM - 423-664-9715

August 31, 2026

Dealership Rating
Employee Rating

Tom ( Service Manager) & Allison went above and beyond in their efforts to accommodate me and are very customer service oriented More

by markdupell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Aug 31, 2026

Toyota of Cleveland responded

Knowing that Tom and Alison went above and beyond to accommodate you during the service on your Grand Highlander Hybrid is rewarding. Your kind words and five-star rating mean a great deal to our service department. Justin Chretien General Sales Manager 423-664-9715

August 30, 2026

Dealership Rating
Employee Rating

Excellent. No complaints. Always greeted respectfully and asked for any concerning problems. Explanations are clear and concise for any needed service. More

by gbogle1946
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 31, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our team! We appreciate your support and look forward to seeing you again at Toyota of Cleveland. Safe travels!

August 23, 2026

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Employee Rating

Has been a great dealer and care. Did not have to wait too long for the inspection More

by STRADERF
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2026

Toyota of Cleveland responded

We’re glad the inspection of your Toyota RAV4 didn’t keep you waiting. Your kind words and five-star rating mean a lot to our service team. Justin Chretien General Sales Manager 423-664-9715

August 21, 2026

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Employee Rating

I live in Chattanooga and prefer to drive 20 miles to Cleveland Toyota than deal with Capitol Toyota of Chattanooga. More

by Lonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Andy Peek, Angelia Caronia

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Aug 23, 2026

Toyota of Cleveland responded

Lonz, we are pleased to hear that we are worth the drive! Thank you for choosing Toyota of Cleveland and for sharing your support!

August 20, 2026

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Employee Rating

Just in for an oil change. Time estimate was accurate. Cost was explained, and suggested maintenance was discussed. Very complete, good tech More

by DONALDVOROUS3277
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 20, 2026

Toyota of Cleveland responded

Hi Donald! Thanks for sharing your rating with us and the community! We’re glad you had a good experience with our team. We truly appreciate your business! Thanks for choosing Toyota of Cleveland.

August 19, 2026

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Employee Rating

Nice service . Thank you everyone .I will be back for next time. Have bless day. More

by akaraseva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez

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Aug 19, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for recognizing our service on your Toyota Corolla Cross. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

August 17, 2026

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Employee Rating

Had an appointment, service was completed in about an hour on a Saturday morning. It felt efficient and they didn’t try to push unnecessary things on me. Staff was friendly and I will return for my 4 run More

by littlelady62067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2026

Toyota of Cleveland responded

Thank you for the great review! We’re pleased to hear that our friendly, efficient service team provided an honest experience. See you next time at Toyota of Cleveland!

August 16, 2026

Dealership Rating
Employee Rating

3 my AC started making a loud sound after they finished I don't know if it's good or bad More

by Joncranny
Recommend Dealer
No

Other Employees Tagged: Alison Smith

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Aug 17, 2026

Toyota of Cleveland responded

Jon, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Chretien General Sales Manager 423-664-9715

August 14, 2026

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Employee Rating

I like the Toyota team there in Cleveland Tennessee and I will recommend them to everyone 👍 More

by mawgrand9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez

Print
Aug 15, 2026

Toyota of Cleveland responded

Hearing that you’d recommend our service department to everyone means a great deal to our team. We’re glad our crew in Cleveland made your service visit for your Kia Sportage enjoyable. Justin Chretien General Sales Manager 423-664-9715

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