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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith | Page 3

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
68 Reviews
4.9

68 Reviews

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68 Reviews of Alison Smith

August 17, 2026

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Employee Rating

Had an appointment, service was completed in about an hour on a Saturday morning. It felt efficient and they didn’t try to push unnecessary things on me. Staff was friendly and I will return for my 4 run More

by littlelady62067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2026

Toyota of Cleveland responded

Thank you for the great review! We’re pleased to hear that our friendly, efficient service team provided an honest experience. See you next time at Toyota of Cleveland!

August 16, 2026

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Employee Rating

3 my AC started making a loud sound after they finished I don't know if it's good or bad More

by Joncranny
Recommend Dealer
No

Other Employees Tagged: Alison Smith

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Aug 17, 2026

Toyota of Cleveland responded

Jon, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Justin Chretien General Sales Manager 423-664-9715

August 14, 2026

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I like the Toyota team there in Cleveland Tennessee and I will recommend them to everyone 👍 More

by mawgrand9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez

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Aug 15, 2026

Toyota of Cleveland responded

Hearing that you’d recommend our service department to everyone means a great deal to our team. We’re glad our crew in Cleveland made your service visit for your Kia Sportage enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 09, 2026

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It is always a pleasure to visit this dealership and the Service department has done a excellent job servicing all my vehicles. More

by Donalosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 09, 2026

Toyota of Cleveland responded

Your praise of our service department’s excellent work on your Infiniti QX50 means a lot to us. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

August 03, 2026

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Employee Rating

The staff were very pleasant, helpful, professional and quick. I was really impressed with the customer service. More

by monicajenkinsharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 03, 2026

Toyota of Cleveland responded

Knowing you found our staff pleasant, helpful, professional, and quick means a lot to us. We’re glad the service on your RAV4 Plug-In Hybrid impressed you and was carried out efficiently. Justin Chretien General Sales Manager 423-664-9715

August 03, 2026

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Everything was good is just that they took a little too long but maybe they were just kinda busy More

by cristianconstanza06
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Aug 04, 2026

Toyota of Cleveland responded

Thank you for sharing your experience. We appreciate your business and hope to see you again soon. Justin Chretien General Sales Manager 423-664-9715

August 02, 2026

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Employee Rating

Oil change and 1/3 recalls completed. Was told 2 hrs max. Left 3 1/2 hrs later. Did not have car for me to use More

by cleveintn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 03, 2026

Toyota of Cleveland responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Justin Chretien General Sales Manager 423-664-9715

July 29, 2026

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Employee Rating

Was very happy with the work that was done. Didn’t have to wait that long. Look forward to my next visit. More

by HILLCAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez

Print
Jul 29, 2026

Toyota of Cleveland responded

Pleased to hear the service on your Ford was completed promptly and the wait time was minimal. We look forward to your next visit. Thanks for sharing your feedback. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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Employee Rating

They addressed all of my concerns Friendly and helpful. Went the extra mile to help figure out the issue. More

by SWEETD3842
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Print
Jul 25, 2026

Toyota of Cleveland responded

We appreciate you sharing your experience with your Toyota Camry service. Alison and our team are glad we could address your concerns and go the extra mile. Thank you for trusting us to figure out the issue. Justin Chretien General Sales Manager 423-664-9715

July 25, 2026

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Employee Rating

They were hands down the best team! I chose this location because I have zero faith in Toyota of Chattanooga- worse sales team and very deceptive. Toyota of Cleveland just solidified a More

by Number One
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Print
Jul 25, 2026

Toyota of Cleveland responded

Thank you for sharing such a positive experience with our team. We’re glad we earned your confidence with your Tacoma service and welcome you as a valued new customer. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

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