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Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith | Page 7

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
75 Reviews
4.9

75 Reviews

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75 Reviews of Alison Smith

May 29, 2026

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Employee Rating

A++ No more to say except I always get excellent care. That's why I drive an extra few miles to go to this dealership. Keep up the good work.!!! More

by WHITES48
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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May 29, 2026

Toyota of Cleveland responded

Thank you for trusting us with your Toyota Camry and for driving those extra miles. It’s great to know that Alison and our service team consistently deliver the care you expect. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

May 24, 2026

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Very professional and quality service. The staff are very friendly, and the atmosphere while waiting was comfortable and accommodating. More

by ERLYHA89
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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May 24, 2026

Toyota of Cleveland responded

We appreciate you highlighting the professional care you received on your Toyota RAV4 and praising our friendly staff. Alison and our team are pleased the waiting area felt welcoming for you. Justin Chretien General Sales Manager 423-664-9715

May 20, 2026

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Allison was pleasant and quick with getting me checked in for my service. This is the second time having my vehicle serviced with Toyota of Cleveland and am satisfied with my experiences. More

by Hollywood
Service Price Transparency
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Recommend Dealer
Yes
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May 20, 2026

Toyota of Cleveland responded

It’s great to hear that Alison provided a pleasant and efficient check-in for your service. We appreciate you bringing your Toyota Tacoma back for a second visit. Our team is happy to know you’re satisfied with our service. Justin Chretien General Sales Manager 423-664-9715

May 15, 2026

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Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez, Eddie Shadgett

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May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

April 24, 2026

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I like this dealership there close is home easy to deal with everybody is very nice and helpful More

by MIT_XAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia, Michael Hampton

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Apr 24, 2026

Toyota of Cleveland responded

We’re delighted our convenient location felt close to home and made your Toyota Tundra service easy. Thank you for recognizing how helpful our team can be. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

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Employee Rating

Toyota of Cleveland provides exceptional service with a team that is efficient, honest, and attentive to every detail. They go above and beyond to ensure your vehicle is well cared for and that you leave w More

by Devildogearls
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Apr 12, 2026

Toyota of Cleveland responded

We’re grateful you noticed our team’s efficiency, honesty, and attention to detail. Alison and our service crew were glad to provide meticulous care for your Toyota Tundra. We’re happy you drove away feeling confident and at ease. Justin Chretien General Sales Manager 423-664-9715

April 11, 2026

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Salesman very friendly, professional, and attentive. The service department is first class too. I love Toyota of Cleveland and will stop here first in my new car search every time! More

by MPOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Crystal Thompson, Angelia Caronia, Michael Hampton , Luis Mendez

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Apr 11, 2026

Toyota of Cleveland responded

It’s fantastic to hear our sales staff and service department provided friendly, professional, and attentive care for your Toyota RAV4 Hybrid. We look forward to your next car search and appreciate you making us your first stop. Thank you for sharing your experience. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Employee Rating

Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Matthew Reagan , Luis Mendez, Eddie Shadgett

Print
Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 22, 2026

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Employee Rating

First time taking our new car there and we were impressed. The thorough communication is very much appreciated. The video from the mechanic was a nice touch too. More

by Arickett724
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

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Mar 22, 2026

Toyota of Cleveland responded

Delighted that our thorough communication and the mechanic’s video made your first Toyota Camry service clear and informative. Alison appreciates you choosing us and looks forward to assisting you again.

November 20, 2025

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Employee Rating

Thank you for the excellent service. This was a good experience from the time of check in till delivery More

by BJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Nov 20, 2025

Toyota of Cleveland responded

Hi BJ, we're delighted to hear you had a great experience from start to finish at Toyota of Cleveland. We appreciate your business! Safe travels!

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