Annie Thompson
Annie Thompson at Dean Team Subaru Volkswagen

Annie Thompson | Page 5

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

Contact Me
4.9
237 Reviews
4.9

237 Reviews

Write a Review

237 Reviews of Annie Thompson

July 27, 2024

Dealership Rating
Employee Rating

Sam Goevert took great care of me. I was only buying the least expensive car from your used cars, but that didn't matter. Your service team has always treated my wife exceptionally wel More

by petewolf1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sam Goevert, Duke Iwata

July 11, 2024

Dealership Rating
Employee Rating

I had a great experience when I purchased my 2025 Subaru Forester. Sam my sales person was great and already knew the features of the 2025 model. The entire Dean Team employees have always been super in th More

by kaypaluch
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

June 29, 2024

Dealership Rating
Employee Rating

Myles, Shawn, and Jason made purchasing my vehicle a very pleasant and smooth experience. I will definitely be recommend them to all my friends and family. More

by Rick.mertell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Eaton, Shawn Nethercott , Jason Moore

June 16, 2024

Dealership Rating
Employee Rating

We’ve purchased two vehicles from Dean Team, and have been using the service for 13 years. Everyone is always helpful and courteous. They know us by name and take care of us. More

by MB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 11, 2024

Dealership Rating
Employee Rating

I enjoyed a wonderful experience working with Sam. Not only was Sam professional but was very knowledgeable, even on the new 2025 Forester that I purchased. I enjoy a very nice relationship with sev More

by kaypaluch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric Harrelson, Jeff Price, Sam Goevert , Richard Martin

May 29, 2024

Dealership Rating
Employee Rating

Wes was so helpful in finding me the best car for my needs- he answered all my questions thoroughly so I was confident in purchasing my Forester. All the staff I interacted with were kind and happy to h More

by brittany.endejan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wes Gallegos, Jason Moore

May 17, 2024

Dealership Rating
Employee Rating

Ed and his team were incredibly helpful! Their communication and clarity through each step of trading in and buying a new car made this a great experience! More

by NWELCH48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Price , Ed Gerardo, Richard Martin

April 25, 2024

Dealership Rating
Employee Rating

Always enjoy working with Sam and Annie. Sam has delivered 3 Subarus thus far and is terrific at explaining all the facets of a Subaru vehicle. There was never any pressure and we are on a More

by nickelct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Goevert, Duke Iwata , Jason Moore

March 26, 2024

Dealership Rating
Employee Rating

After seeing a car advertised on-line by this dealer, I phoned in and scheduled a test drive with Carl Schaeffer within 30 minutes. Reaching a final deal was straightforward, and Carl & Jeff moved the p More

by dw
Recommend Dealer
Yes

Other Employees Tagged: Carl Schaeffer, Annie - Service, Jeff - financial

February 19, 2024

Dealership Rating
Employee Rating

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

...
5
...

Dealership Inventory (441 Vehicles)

new 2026 Subaru Forester car, priced at $39,492
2026 Subaru Forester
new
WHITE PEARL exterior
Automatic
All-wheel Drive
used 2024 Volkswagen Taos car, priced at $20,995
2024 Volkswagen Taos
used
PURE WHITE WHITE exterior
Automatic
Front-wheel Drive
used 2019 GMC Terrain car, priced at $15,995
2019 GMC Terrain
used
Red Quartz Tintcoat exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $39,171
2026 Volkswagen Tiguan
new
Avocado Green w/Deep Black Roof exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $45,947
2026 Volkswagen Atlas
new
Opal White Pearl exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Golf GTI car, priced at $37,255
2025 Volkswagen Golf GTI
new
Mythos Black Metallic exterior
Automatic
Front-wheel Drive