Artie Gissinger
Artie Gissinger at Klaben Ford Lincoln

Artie Gissinger | Page 7

Body Shop Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

4.9
167 Reviews

330-673-3139 ext 605

4.9

167 Reviews

Write a Review

Dealership Experience

29 yrs, 4 mos

Industry Experience

29 yrs, 4 mos

167 Reviews of Artie Gissinger

June 19, 2020

Dealership Rating
Employee Rating

The dealerships gives me affordable, good deals on cars. I been buying cars from this car dealership for the last 10 years. Everytime they give me an great deal. More

by jm.Dinky
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold, Tom Alcorn, Christine Klaben , Don Batten, Brandon Brinko, Nick Johnson, Steve Workman

June 01, 2020

Dealership Rating
Employee Rating

Great inventory selection. The Collision department is second to none. IKim in service is always waiting with a smile Another of my favorites is Loretta with car rental. She always comes out of her offic More

by SMDARROW
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben, Carl Bujorian, Tom Alcorn, Christine Klaben, Sean Bradford , Brandon Brinko, Dakota in service and Loretta in rental

May 03, 2020

Dealership Rating
Employee Rating

4 weeks to fix/rebuild my Transmission still not right Took far too long to rebuild my transmission and the it still shifts poorly… takes forever to engage in drive and it’s like its stuck in Sport Mode. More

by DRJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 09, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive comments about Mona and Tom. We share this feedback with our entire team using it to reflect on our performance and continue working to get better together every day. We let you down on a couple levels, no excuses. I can assure you this is far from our intentions and there is nothing more important than our customer's complete satisfaction based on their confidence and trust in us. I apologize for your overall dissatisfaction and would like to ask your permission to make right a situation we created. We are prepared to do everything necessary to correct your transmission concern, and make up for our lack of empathy shown in some aspects of you last visit. Tom and I were unsuccessful in catching up with you this past week and look forward to you reaching back out at your convenience. We are hopeful in having the opportunity to prove that our "customer first" business plan is every day, in every situation, every time. Thank you again for your feedback. I and the entire Klaben team remain at your service. Stay well, Sean Bradford - sbradfordklaben.com - (330)673-3139 X206

May 03, 2020

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive marks/comments about a couple of our team members. While reading your review comments and understanding the level of disappointment we provided you with is embarrassing / disappointing to say the least. We share this feedback with our entire team and use it to reflect on our performance and impact we are providing our customers with. We let you down on a couple levels, making this a negative experience, no excuses. I can assure you this is far from our intentions and there is nothing more important than your complete satisfaction based on confidence and trust in us. I apologize for your overall dissatisfaction and would like to ask your permission to make right a situation we created. We are prepared to do everything necessary to correct your transmission concern, as well as address the lack of empathy shown during your drop off. Please accept my apologies and reach back out at your convenience so we can resolve the transmission issues as well as prove to you our "customer first" business plan is every day and every situation, every time. Thank you again for your feedback and I look forward to speaking with you. Sean Bradford - sbradfordklaben.com

May 03, 2020

Klaben Ford Lincoln responded

I apologize. I Though my cell was included 216-337-1005

April 20, 2020

Dealership Rating
Employee Rating

Klaben is the only place I would go to buy a car or to get my car serviced. They are the best! Mike Cooney is the best of all! More

by Ggymmnast
Recommend Dealer
Yes

Other Employees Tagged: Brandon Brinko, Mike Cooney, Nick Johnson, Denise Miller, Mario Palomba, Steve Workman

February 09, 2020

Dealership Rating
Employee Rating

I have been a longstanding customer of Klaben Ford for years because of the friendly and professional employees that work there in New, Used, Service And Collision Center. More

by sandyhengeli
Recommend Dealer
Yes

December 09, 2019

Dealership Rating
Employee Rating

Easy to work with. Excellent experience. We have purchased several vehicles from this dealership and are extremely satisfied with the process. There service department is great to work with More

by Dutchie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Christine Klaben , Mike Cooney

September 18, 2019

Dealership Rating
Employee Rating

Took longer than expected, but the results have always been These folks always do good work. Kim, your mechanics and anyone I've dealt with there. You definitely have estimated finishing times, but Kim took car More

by MICHAELGH01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram , Brandon Brinko, Nick Johnson, Steve Workman

August 11, 2019

Dealership Rating
Employee Rating

GREAT SERVICE Finally found a Dealership, That say what they mean and mean what they say. Nice to go to a Dealership that is friendly, Let you know Exactly what to More

by newcar123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben, Christine Klaben, Christopher Volk , Brandon Brinko, Mario Palomba

July 09, 2019

Dealership Rating
Employee Rating

Very professional service team! I would like to tell everyone how pleased I am that I had this service team on my side. They, Steve Workman and the service Manager kept in constant t More

by porterkarena
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nick Johnson, Steve Workman

June 19, 2019

Dealership Rating
Employee Rating

Great People to Work With We had a few issues with my new Ford Ranger when it arrived. The staff members at Klaben worked hard to get them all resolved and for that we deeply More

by Bob E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Kline, Tom Alcorn, Jennifer Bowen , Terry Baughman

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