Ben Quail | Page 5

Charles Spielvogel and Acura of Peoria Recently traded my car in for a new vehicle at Acura of Peoria. I worked with Charles "Chaz" Spielvogel throughout the process of my purchase. He and Recently traded my car in for a new vehicle at Acura of Peoria. I worked with Charles "Chaz" Spielvogel throughout the process of my purchase. He and I had been talking for several weeks about the style, type, and price of car I was looking for. He was diligent in the follow up and finally found exactly what I was looking for and called me immediately to inform me. The buying experience with him from that point continued to get better with a level of professionalism and service that is not common these days. I also worked directly with the sales manager Paul and the GM Brijen who were equally courteous and professional. I left the dealership feeling excited and relieved about my purchase and absolutely love the vehicle I purchased. I will definately be back to work with Chaz, Paul, Brijen and will reccamend anyone I know to do the same... Thx again guys.. More

Report | Print

Great Team - Sales to Service! I've never met an unpleasant person at this dealership. I purchased a car from Jorge the first time around; he connected with me very well and it was I've never met an unpleasant person at this dealership. I purchased a car from Jorge the first time around; he connected with me very well and it was a very pleasant experience. Several months later I totaled that car. As soon as the dealership found out Matt, my service advisor whom I'd only met twice, called me to check on my wellbeing and urged me to head to the doctor to ensure I wasn't internally injured. Next the Ben (whom I never met), the general sales manager called to check on me. By this time we knew the car was going to be a total loss and he offered to put $1500 towards any lease or purchase to help me out. I stopped in that evening to check out the new inventory and met Fred. I told them that I was working on a deal with another dealership and they were eager and aggressive to beat whatever they offered. I visited the other dealership to test drive the car to ensure I didn't feel any remorse. What I felt while at the other dealership was nothing that I would've ever expected. I didn't feel the warm, cozy, genuine feeling that I had at Acura. The people were rude and condescending towards me. While sitting there running numbers with the other dealership I knew that this wasn't right. I wanted to come for service on my vehicle and feel welcomed! Be greeted by first name and asked how my dog was doing. I knew that wasn't going to happen at the other dealership. They weren't even polite when I was trying to give them business, for Pete's sake. I eagerly left the other dealership and texted Fred, who had reached out to me earlier that day providing a rate lower than what I initially asked for. Fred promptly responded to me, telling me my car was in the back waiting for me. When I walked in to Acura again, I knew I was in the right place. Greeted by name from the General Sales Manager and quickly meeting with Fred who constantly kept a smile on my face. We got all of the papers signed and Fred even helped me out in returning the rental car 20 minutes away. These guys will have a customer for life, with all of the great customer service and attention that I receive there. Greatest car buying experience out of any dealership that I've ever visited! More

Report | Print

Great Experience Great experience!! Everyone was very friendly and helpful. Alex & team went out of their way to make sure we were able to purchase the car we wanted. Great experience!! Everyone was very friendly and helpful. Alex & team went out of their way to make sure we were able to purchase the car we wanted. The even provided us a loaner vehicle while we waited for our car to be shipped to them. Would gladly recommend them to any of our friends or neighbors. More

Report | Print

New TLX! My experience with "guys" at ACURA OF PEORIA? I can do that in one word: THEY ARE THE BEST! JORGE GOMEZ is "OLIMPIC WINER" for car sale... My experience with "guys" at ACURA OF PEORIA? I can do that in one word: THEY ARE THE BEST! JORGE GOMEZ is "OLIMPIC WINER" for car sale... More

Report | Print

Buyer Beware - Be extra careful and do your research Rule number 1 - no business will sell their inventory at a loss. Most except one met my expectation. Sales team was ok to deal with. They did their j Rule number 1 - no business will sell their inventory at a loss. Most except one met my expectation. Sales team was ok to deal with. They did their job as expected according to how they are trained. (Ben, Paul, Lisa) Hats off - good job in making the sale possible. Ben and Paul were experts in what they do. Also good job to Eugene in finance and Vince in service (Vince tried his best to get it right again - issues with the vehicle) Only person which I spoke on the phone which did not project a professional image was Lexie - boundary of being rude - sad to say the head of customer relations director was the one who can bring the whole team down. I had a simple request which she refuses to answer over the phone. She did not take into account that some people had to drive a distance to get to your lot, so it made sense to me to get it straighten out over the phone. In summary - it is CLEAR - SHE DID NOT CARE. For this, I would down-grade my overall experience from ok to being marginal. Ben, Paul, Lisa, Eugene, Vince - good job One more thing - before I close the sale with Lisa - I told her to buff the head lights since there were oxidation. She said, she will have people take care of it before driving off the lot. This did not happen. I pay attention to detail. This is part of customer service. Please dont promise something which you are not willing to do. If you dont do your research before going to any dealership - they will make a killing (not their fault but yours) This place is no different. The sales team was pleasant to deal with but will still try to get the most out of you (this is expected - its their job - its fair game upto this point) Update: (01/08/15) The night I took the car out of the lot to bring home - while exiting the freeway I noticed a thumping feeling on the brakes (this is a symptom of rotors not machined) They claimed every used car they sell undergoes 100+ point inspection. Don't believe a word they say. I inspected all the fluids myself (brake fluid, power steering fluid, coolant..etc.. - none of the fluids were at the normal levels, the power steering fluid was below the low limit) I called them the very next day (12/31/14) that's when I spoke to Lexie. I brought the car in so they could fix it (12/31/14) and (01/03/15). Vince in service did a good job in trying to patch-up (project a good image) between dealer and customer. Paul Brown (sales manager) also tried his best to make things right. In summary, the rotors were machined to fix the brakes, all fluids brought to expected normal levels, and the headlights were buffed as promised. This review is not intended to bash people that work there but will serve as a caution to buyers that go there. I am satisfied with how Paul handled the situation but I can not deny the facts that already happened. It is a lesson for them to learn. My best advice is to hold these people accountable to what they promise. Make sure they push-thru with what they told you. If not - walk away before signing anything..!!! In the end - I was happy with the car (this was not the issue) Customer service was the issue with empty promises. It only worked out for me since I do insist on what is right and promised. Do your shopping and proceed with plenty of caution and research. More

Report | Print

Knowledge and ease of working with Both Ben Quail and Aaron Seabaugh knowledgeable and easy to work with making the whole process painless and even fun. I would certainly refer Acura of Both Ben Quail and Aaron Seabaugh knowledgeable and easy to work with making the whole process painless and even fun. I would certainly refer Acura of Peoria to my friends and will use them again for future purchases. More

Report | Print

5 Stars for Customer Experience We purchased a 2015 RDX on September 7th from Aaron Seabaugh and Ben Quail and the experience, service, friendliness, and the value could not have be We purchased a 2015 RDX on September 7th from Aaron Seabaugh and Ben Quail and the experience, service, friendliness, and the value could not have been better!! Our sincere thanks to both of them for taking such good care of us. This is our 5th Acura and there is no question that we will come back to Acura of Peoria when it is time for our 6th. Aaron and Ben were just the best! More

Report | Print

Super Service These guys were professional, friendly, and patient. They were also knowledgable. I will happily refer people to Acura of Peoria based on my experien These guys were professional, friendly, and patient. They were also knowledgable. I will happily refer people to Acura of Peoria based on my experience. Thank you! More

Report | Print

Acknowledgement of Great Sales, Financial & Service Staff I was very impressed with the staff's courtesy, professionalism, understanding and willingness to help any way they could to ensure that things worked I was very impressed with the staff's courtesy, professionalism, understanding and willingness to help any way they could to ensure that things worked out for the customer's benefit. The entire Acura of Peoria staff that worked with my wife and me on the purchase of our 2013 MDX were excellent people, always made sure our needs were met, and we were made as comfortable as possible through the entire experience. My wife and I would definitely purchase future vehicles from this dealership and would recommend that our family and friends do the same as I know they will be treated in an exemplary manner, given a good deal, and come away with a positive feeling about the overall experience. More

Report | Print

I have purchased many cars over the years, and everyone i worked with was great and very helpful. I would recommend this dealership and will buy from them again. worked with was great and very helpful. I would recommend this dealership and will buy from them again. More

Report | Print