Bret Hines
Bret Hines at Rallye BMW

Bret Hines | Page 30

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

Contact Me
4.7
714 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.7

714 Reviews

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714 Reviews of Bret Hines

April 10, 2023

Dealership Rating
Employee Rating

Excellent! !! Great experience with Rallye!! Awesome Team Service and Sales. I'm in love with my I4. More

by Jovana340
Service Price Transparency
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Recommend Dealer
Yes
Apr 19, 2023

Rallye BMW responded

Thank you for the review! We appreciate your business and hope to see you back again at Rallye BMW. Safe travels!

April 07, 2023

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As far as this car is concerned It is an excellent performance car . Last 20 years I am using BMW X5 with 3 cars. All cars are excellent. Now I am using 2019 X5 white with all features. Thanks. More

by USNYPAUL
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2023

Rallye BMW responded

We really appreciate your positive review! Thank you for choosing Rallye BMW and for sharing your experience. We look forward to assisting you next time!

April 06, 2023

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Rallye service is great. The staff is always helpful and the mechanics always get my routine services done quickly. More

by MCORSSEN2
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco

Apr 06, 2023

Rallye BMW responded

We're thrilled you've enjoyed working with our team at Rallye BMW! Thanks for the supportive feedback!

April 04, 2023

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WELCOMING, ACCOMODATING, THOROUGH, CLEAN. .. CLEAR EXPLANATIONS, PROVIDE A GENERAL REPORT ON THE VEHICLE........AN OVERALL PLEASURE More

by SRACARITO115
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 04, 2023

Rallye BMW responded

This review is music to our ears! Thank you for choosing Rallye BMW and for sharing your experience with our team. Drive safely!

April 04, 2023

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David Yavel. in sales, Bobby Channon in finance, Bret Hines in service and Chris Blanco, Serv. Manager, are a 10 in my book, thank u all for the amazing experience More

by MightyMary
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 04, 2023

Rallye BMW responded

Thank you for the kind feedback! We are so glad to hear that Bobby, Bret, Chris, and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Rallye BMW!

February 24, 2023

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Employee Rating

Great experience Held to appointment times Great communication by staff Quick check in and out there More

by DENISELEWINGER
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz

Feb 24, 2023

Rallye BMW responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Rallye BMW team. Drive safely, and we hope to see you back again down the road!

February 23, 2023

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My car was not properly diagnosed, had me pay 1100 for a part that at the time did not need to be changed. Had me pick up my car with the issue unresolved. Then told me there is nothing they can do. For sur More

by cmitton20
Service Price Transparency
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Recommend Dealer
No
Feb 24, 2023

Rallye BMW responded

I am very sorry to read this feedback. We expect accurate diagnoses and meticulous service from our team and it is disappointing that we missed the mark on this occasion. If there is anything we can do to make things right, please reach out to me directly. Thank you, Chris Blanco - Service Manager - 516-833-4862

February 15, 2023

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Excellent communication. It was great service. Every person I dealt with was professional and courteous. More

by jb
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud, Cosmo Laurino

Feb 15, 2023

Rallye BMW responded

Thanks for the great review of Rallye BMW. We appreciate your feedback.

February 15, 2023

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I appreciate the way that I was treated by the service advisor and staff. f More

by Whaler583
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 15, 2023

Rallye BMW responded

Thanks for your great review and kind words about your service advisor. The Rallye BMW team appreciates your business!

February 14, 2023

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Employee Rating

happy with service so far, i will know more if after one year the car is not giving the problem, since the manager said for two years will be okay with repair, let's wait and see. please with the repair and More

by PETERPOUCHON
Service Price Transparency
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Recommend Dealer
Yes
Feb 14, 2023

Rallye BMW responded

Thanks for the review of Rallye BMW, Peter. The team appreciates your feedback. Please let us know if there is anything else we can do for you here down the road.

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