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Bret Hines
714 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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714 Reviews of Bret Hines
Verified Customer
August 06, 2025
BMW 2014 328i left for the repair when weather is hot and sunny the car stopped on the way. Rallye BMW charged me $319.30 for incorrect diagnostic. I found the issue my self consulting other bmw experts onli sunny the car stopped on the way. Rallye BMW charged me $319.30 for incorrect diagnostic. I found the issue my self consulting other bmw experts online and local mechanic. The issue is fuel control module. I left the bmw again at Rallye and ask them to reproduce issue in hot weather indicated with all steps. When Rallye was changing fuel control module again they charged me $370 and did not subtracted $319 charged me for incorrect diagnostic. $ More than $800 was paid by warranty plus they charged me $700. I talked to Chris service manager and Bret regarding this. But they did not adjusted $319 charged me for incorrect diagnostic. When they fixed this issue I don’t what happened to driver side and passenger side windows curve. The glue is coming out of it and the rubber on top of it is coming out. I am very upset the way the charge the amount plus charging extra and not finishing the job nicely. Rallye was suppose to provide nice service which they are known for but now they charge too much. They fix one thing and spoil other. I don’t what they are going to do it on recall. I want the job should be done nicely why the side curves glue is coming out. If the back seat was taken out while fixing fuel control module then it should fix the same way. Very upset don’t know what to write more. More
by SAM
Other Employees Tagged: Chris Bianco
August 05, 2025
Great Service, everything was on point and as expected. It would of been nice if they washed the more cleaner It would of been nice if they washed the more cleaner More
by albert.katanov
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Kevin Juman, Layla Narvaez
August 02, 2025
Cosmo did a great job of keeping me informed of the status of my work on my car. status of my work on my car. More
by MISIROKA
Other Employees Tagged: Carol Clark-Muniz, Cosmo Laurino, Richard Johnson , Kevin Juman
July 24, 2025
Changed rim that was not bent. 15+ yrs customer. I was very surprised at the service. 15+ yrs customer. I was very surprised at the service. More
by brianmayers.np
Other Employees Tagged: Carol Clark-Muniz
July 17, 2025
Rallye BMW is an excellent dealership who took care of my new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix th new BMW 540i xDrive. Carol Clark-Muniz did a great job as my service advisor. She took care of a problem and Rallye went above and beyond to fix the issue. Carol made sure everything was done perfectly. I have used Rallye BMW over many years for both sales and service, and always had terrific experiences with them. They are a top dealership. Carol Clark-Muniz cared about how the work was done and kept me informed all along the way. All of their sales and service advisors are excellent. I highly recommend Rallye BMW. More
by Warren
Other Employees Tagged: George Javier, Christopher Blanco, Carol Clark-Muniz, Cosmo Laurino , David Diaz
July 16, 2025
My experience with the service team was excellent. Also great to have Gabriel Hale back at Ralleye Also great to have Gabriel Hale back at Ralleye More
by RGERSTENBLATT
Other Employees Tagged: Carol Clark-Muniz
July 13, 2025
Professional, great service, care and a level displaying the service takes their role seriously always the service takes their role seriously always More
by tony.zizzamia
Other Employees Tagged: Richard Johnson
