Brian Pelletier | Page 12

Excellent Great staff, kept me in the know all the time, pricing competitive, mechanic great. These are people that know M cars. Sales is a wonderful guy Great staff, kept me in the know all the time, pricing competitive, mechanic great. These are people that know M cars. Sales is a wonderful guy More

by garster Verified Customer Verified Customer

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Great company for sales and service. Very happy to have a great dealership near by. Everyone was very pleasant and helpful. Look forward to many years doing business here. Great job eve Very happy to have a great dealership near by. Everyone was very pleasant and helpful. Look forward to many years doing business here. Great job everyone! More

by jfcgreen Verified Customer Verified Customer

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Excellent service Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled Always excellent service with Nick Hawk and service director Brian Pelletier. This is my second BMW from Ferman and these guys have always handled any issues to my satisfaction. More

by eric.lane Verified Customer Verified Customer

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Service The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle The staff is always professional. Service department is always very courteous of my time and keep me up-to-date and what's going on with my vehicle would highly recommend Ferman Bmw More

by eric.lane Verified Customer Verified Customer

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Bad day turned into a great day! Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in Unexpectedly needed a new vehicle due to an expensive repair that, in my opinion, should have been a recall for the N20 & N26 engines. Found myself in a precarious place with negative equity and nowhere to go except into another BMW. Feeling hopeless and stuck, I worked with Brian Pelletier in Service who got me in touch with Brian Gains, a seasoned professional who took great care of me. Worked the numbers so I was able to drive away in a few days in a new 2018 X1 with a great warranty including unlimited mileage. Erin in finance made the “drive day” even more pleasant. Super happy and will look forward to recommending Ferman to anyone I can! More

by erind526 Verified Customer Verified Customer

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Fernan Bmw is horrific They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. They sold a 60 yr woman alone a lemon 8k m it needs brakes n tires. N they screwed me 1k on pull ahead program. More

by CHERYLANN1110 Verified Customer Verified Customer

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Lengthy Repair Time I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. I am displeased with the amount of time it took for my vehicle to be properly diagnosed and repaired. My vehicle was brought into Ferman on 12/22/18. The vehicle was in service for 4 weeks total. I started calling the Manager after two weeks to ask why the lengthy repair time. It was apparent to me that my vehicle was not getting the attention needed to be diagnosed and repaired in a timely manner. Once I called the service manager, and then the service director, the vehicle was ultimately repaired. I should not have had to be the one to put pressure on them to figure out what was wrong. I feel that the dealership should have done a much better job from the beginning in working on diagnosing my vehicle. I want to especially thank Stephanie at the service desk for her communication with me during the 4 week period. Stephanie did an excellent job keeping me posted on what was happening with my vehicle. The issue I have is not with Stephanie. Stephanie did the best she could under the circumstances. She was a true asset during this experience! More

by nmay20 Verified Customer Verified Customer

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Jamie was organized and fantastic as always. Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experienc Jamie always gets my car done as fast as she can, great service and fixed right the first time. Keep it up! Can't wait for my next excellent experience. More

by Johnboylan Verified Customer Verified Customer

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Eliminated the vibration in drivetrain! Kyle, Cesar, and Brian worked with BMW engineers for months till they changed the back axles and now a smoorh ride. Hopefully this will aid others in Kyle, Cesar, and Brian worked with BMW engineers for months till they changed the back axles and now a smoorh ride. Hopefully this will aid others in a quicker fix to this problem. Thx for the tenacity to follow through to a successful resolution! Joey More

by wingrider13 Verified Customer Verified Customer

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Didn't get the car I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can ge I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car. 2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days. 3, And for now, it's almost 3 weeks, I still didn't get the car. 4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided. 5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it, 6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm. Thanks Greg and Alex with the Model they gave for not being able to deliver my car. But I already paid 48k and the finance is still on going, I really want my car. More

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