Christine Klaben
Christine Klaben at Klaben Ford Lincoln
Refer Me

Christine Klaben | Page 33

General Sales Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,453 Reviews

I started working at Klaben when I was 16 years old, answering phones and filing paperwork. Throughout my high school and college years, I took on various roles at the dealership which helped to expand my knowledge and understanding of the business. I started working in the Finance Department at the age of 23, while completing my MBA at the University of Akron. I had a strong curiosity and interest in Finance, mostly because of my love for working with people and numbers. I worked as a Finance Manager for 19 years, and transitioned to the role of Sales Manager in August 2021. I am proud to work for a company that grounds itself in customer loyalty and satisfaction and have enjoyed the relationships I have built with several of my customers over the years.

Dealership Experience

29 yrs

Industry Experience

29 yrs

Languages Spoken

English English

5.0

1,453 Reviews

Write a Review

1453 Reviews of Christine Klaben

February 19, 2021

Dealership Rating
Employee Rating

The buying process was extremely easy. Mike was very helpful and knows his stuff. I was would recommend anyone who wants a vehicle to go to klaben. More

by JKnight330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

Feb 19, 2021

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

February 19, 2021

Dealership Rating
Employee Rating

In today’s world, not everyone has 90mins to wait for an oil change and tire rotation. Wish there was an express option for those of us who don’t have that time. More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Richard Klaben, Jennifer Bowen , Dave Mott, Matt Moyers

Feb 21, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left as well. We take this feedback and share it with our entire team allowing us to reflect and know where we are succeeding, as well as areas requiring our attention. All of it is taken seriously and provides our team valuable insight for improving the experiences we provide to our guests. I apologize for not delivering on every aspect of your visit in an efficient manner. No excuses, we failed. We have discussed internally and recognize how and where we failed to make adjustments and provide options that would have provided a more expeditious and positive experience. I attempted to reach you via phone in order to personally apologize, share these thoughts and thank you for many years of loyalty to and advocacy for the Klaben organization. Your business is appreciated and respected, but the relationship gained is more important to us than anything. Thank you again for your feedback. I have provided my contact information if you care to share additional insight and further discuss your recent experience as well as for your future reference. I and the entire Klaben team remain at your service. Stay well. Sean Bradford – sbradford@klaben.com

February 18, 2021

Dealership Rating
Employee Rating

The experience we had was absolutely amazing. David Mitchell and Christine Karen were some of the kindest individuals we've met. Both were extremely helpful. More

by adeane8892
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Mitchell

Feb 19, 2021

Klaben Ford Lincoln responded

Hello, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 18, 2021

Dealership Rating
Employee Rating

Thank you for the consistently excellent service that we always receive from everyone at Klaben. In particular, Nate Bryant, Doug Lewin and Christine Klaben were all so helpful in making our most recent lea More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Lewin , Nate Bryant

Feb 19, 2021

Klaben Ford Lincoln responded

Linda, your comments keep us motivated and working hard for all our guests! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2021

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Employee Rating

Great service! Have been coming back to Mike and Klaben for over 20 years. Multiple members of our family get our vehicles from Mike Very personable!! More

by Donaldsager57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

Feb 17, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 15, 2021

Dealership Rating
Employee Rating

I was very concerned when my salesman of 20 years retired. I’d never had a salesman as good . All that changed with Louis. He was great and I am very appreciative of his efforts to get me a great More

by Dedrenski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas

Feb 17, 2021

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 12, 2021

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Employee Rating

An outstanding dealership with the best sales and service staffs ever! If you are considering a vehicle lease or purchase, or are in need of vehicle service, you cannot go wrong, unless you go somewhere othe More

by Oconnor Family Farm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Joe French

Feb 17, 2021

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

February 09, 2021

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Employee Rating

Don Mott is a great sales person as well as feeling he is our friend. Our recent experience in turning in our Lincoln MKC and leasing our new Corsair was flawless. Christine mad the financial part easy wi More

by Dalbri8202
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Mott

Feb 17, 2021

Klaben Ford Lincoln responded

Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

February 07, 2021

Dealership Rating
Employee Rating

Mike Cooney is the reason I chose Klaben for my F150 purchase. Did not search any other dealerships as a result of how good Mike is. He is a true pro. Christine Koaben is awesome as well. Have not r More

by Sigmundjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

Feb 13, 2021

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

February 04, 2021

Dealership Rating
Employee Rating

I normally deal with the people at Klaben/Crown Ford in Warren. Gary James contacted me about the used Ford F-150 and thought I might be interested. I went and looked at it and chose to purchase it. Chr More

by BLAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben , Gary James

Feb 13, 2021

Klaben Ford Lincoln responded

Blaine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

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