Cristian Coroian | Page 6

I enjoyed my entire experience at Andrew Toyota from sales with Jessi to finance area to delivery of the car!! sales with Jessi to finance area to delivery of the car!! More

by lucy1818 Verified Customer Verified Customer

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A. Ahkahon, displayed a level on honesty, compassion & experience. No problems conducting business with this location experience. No problems conducting business with this location More

by SLPSKCINK Verified Customer Verified Customer

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Very good ,friendly , professional! Andrew is very attentive selling person who knows his business as well. Recommend. Andrew is very attentive selling person who knows his business as well. Recommend. More

by LMUKHIN2005 Verified Customer Verified Customer

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MEH. Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wis Not great, left a bad taste in my mouth. Emailed the GM, no response. That's par for the course. I would not recommend Andrew Toyota of Glendale, Wisconsin. I posted the review on the dealer FB page as well, but here it is: 2/2.5 of 5 for Andrew Toyota. The NOT SO GOOD: A few things right out of the gate were MAJOR turn offs. 1) They add "Andrew Guard" to interior and exterior; this amounts to a wax and scotch guard (or similar), and charges $895 for it. When asked to omit this, they say it is "installed" on all new vehicles. This is an absurd way of making extra pure profit. 2) They add on additional "dealer installed" options, namely a Lo Jack, and charge over $1k to the vehicle. This is on a separate sticker, and it is not listed on the online price (the only way I found out was to stop by when the dealership was closed and looking at the vehicle in person). This is in addition to a $395 "service charge" tacked on. If I'm not mistaken, the car dealer is in the business of providing "service" to the customer, yet they feel the need to hide more profit in the vehicle price. 3) Communication with dealership, namely sales and finance. The communication starts off well enough when they're trying to get you in the door. Once they know you are buying, the level of communication drops off markedly, either deliberately, by oversight or from sheer incompetence. For example, day #1; they text with me, and I call to give a deposit to hold the vehicle I want to buy. Communication was good, was timely and helpful. However, later in the day, I tried to text and got no response. The next morning, I texted several times, got no response. I called the dealer land line around open time (9am), and spoke with a woman who said workers were in a "sales meeting", and they cannot be interrupted. I explain I am on the way to the dealer to pick up the vehicle I have purchased; she says the salesman will know this, and I explain I had not heard from him even after several attempts to contact via text. She says she will put me through to his VM; I ask that she place a note on his desk, telling him I am on the way, and tell him this (she does not ask for my name, saying he can look it up by phone #. I give my name and vehicle info anyway.) This note never gets delivered, per the salesman. The salesman also says tech never got in touch with him about my texts. The salesman said he should have called me, but did not want to be a bother. Also, finance was supposed to call me on day #1, per their email, but they never called. It was almost like all these people do not want to sell the vehicle, expecting it to sell itself. Odd way of running a sales driven business, IMO. Communication rates at "F". Day #2; I show up (in the timeframe I said I would), ask the salesman if his phone was broken, since I got no call back from anyone, nor response to my multiple texts. The vehicle is not ready for pickup. I deal with finance dept, and this is the smoothest part of this entire transaction. I have to then wait about another hour while the vehicle was prepped for me. Time is money, Andrew Toyota, and you should have reimbursed me for my wasted time on this day. The GOOD: -The vehicle was clean (despite nasty weather), plates were on, all-weather mats were installed, and it had a full tank of gas. -The sale manager (or whomever makes the call) took off the ridiculous Lo Jack fee, with no stink or posturing. FYI to other buyers-this is a completely unnecessary option in this day and age. DO NOT pay $1k plus for this, when you can install your own GPS device for under $30. This is simply another dealer add-on which results in pure profit at the customer's expense. If they had refused to remove this fee, I would have walked out. -They had the vehicle with the one particular option I wanted. As you can see, the list of NOT SO GOOD heavily outweighs the GOOD. Would I shop Andrew Toyota again? Probably not, nor would I recommend my friends or family go shop there. To be brutally honest, I went there simply because they had the one vehicle with the one option I wanted, within a 500-mile radius. This experience reinforces my opinion of the "average car dealer", and why car shopping can be so aggravating. More

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We were disappointed in our overall treatment at Andrew Toyota. Apparently the car business has changed a lot since I worked there in the early 90s. Customer satisfaction was the priority. Doesn’t seem lik Toyota. Apparently the car business has changed a lot since I worked there in the early 90s. Customer satisfaction was the priority. Doesn’t seem like that’s the case anymore. More

by Gmurphy Verified Customer Verified Customer

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Not all questions got answered. I still have doubts now that I have the car not because of price but because questions weren’t answered and still unanswered. I still have doubts now that I have the car not because of price but because questions weren’t answered and still unanswered. More

by ANTHONYAQUARIUS6 Verified Customer Verified Customer

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Great customer service! Quick, efficient and reliable. Very honest, nice, and trustworthy. Couldn't have done a better job, love my new car! Thank you!!! Quick, efficient and reliable. Very honest, nice, and trustworthy. Couldn't have done a better job, love my new car! Thank you!!! More

by LAURARADTKE1234 Verified Customer Verified Customer

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They use a cheap scan tool looks like a calculator. Won’t find your issue but it will get you out the dealer in a dangerous car. Ridiculous that I have to beg for a proper diagnostic. On my coolant sen Won’t find your issue but it will get you out the dealer in a dangerous car. Ridiculous that I have to beg for a proper diagnostic. On my coolant sensor that could have over heated my engine. 👍🏼 nice Also Toyota makes a bypass line for the coolant valve because it’s a problem. But guess what it’s your problem no recall…??? 2019 rav LE awd Also Jhon refused a rental car and I had to drive unsafe till the next time I was in for service unacceptable. On top of all this he lied stating a employee would drive me to the rental car place never happened. Lies aggression unequal distribution of rental cars . This guys is really a issue. More

by crissotos Verified Customer Verified Customer

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We have worked with Andrew for years and have received great service and have always felt like family. Andrew Toyota is the best! great service and have always felt like family. Andrew Toyota is the best! More

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My salesman David was awesome! Christian came over to the desk and proceeded to lecture me about something I didn't do. His body language was pointing a finger at me. I don't know Christian came over to the desk and proceeded to lecture me about something I didn't do. His body language was pointing a finger at me. I don't know what was his problem but I should have been treated like a respected customer. I just bought a new car. More

by SKWALKER1 Verified Customer Verified Customer

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