Dirk Steffen

Nice dealership. Good inventory friendly personell. Very helpful throughout the process. No the first car I bought from them. Good inventory friendly personell. Very helpful throughout the process. No the first car I bought from them. More

by RCM1 Verified Customer Verified Customer

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Matt, the service team member was great to work with. They provided a loaner car for me and kept me informed as the service progressed. They provided a loaner car for me and kept me informed as the service progressed. More

by LLKRED Verified Customer Verified Customer

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Kelly is amazing you’re lucky to have her on your team. She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her She’s very professional and helped me in every way to put me in my first of many BMW’s. I get excited every time I get in my i4!!! Please let her know More

by DINOHOLMES67 Verified Customer Verified Customer

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I spent about an hour with Dirk so I’m not sure who Jared is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! is. Dirk was very patient with me and a good teacher on how my new car works. Doing so much better! More

by YOUNG_PAT Verified Customer Verified Customer

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This is the new benchmark! The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or The entire team that I worked with did an amazing job of handling all aspects of this transaction. I couldn't be more satisfied with my purchase or my decision to purchase from Nez (good luck finding something he doesn't know about these amazing, complicated vehicles) and his colleagues. Dirk was able to quickly understand what I already knew, and what I didn't about the operation of all of the new interfaces and systems. He was really fun to spend time with. Alan and Nez perfectly navigated one or two potential pitfalls (not expected when buying a used vehicle) with resolutions that were fair to both parties. The whole process was fast, fair, and fun. I sincerely enjoyed it all the way through. I have scheduled my first service with BMW of Westlake and now look forward to that. Thank you Nez, Dirk, Alan and Mike! Customer service is alive and is thriving at BMW of Westlake! Congratulations to the ownership and management teams there, they really have created an outstanding environment and have retained employees who make buying fabulous luxury vehicles enjoyable! More

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Exceeded my expectations. I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini both on the phone and through emails. The entire purchasing process was flawless. Jerry kept me updated daily. I flew out to the dealership and the car was all prepped and ready for me. I had such great personal service from everyone I came in contact with. Jerry, Mike in finance, Robert the New Car Manager and Dirk the Genius (he really is when it comes to BMW’s) that I wish I lived close to this dealership just to continue the great experience I had. For my next BMW I’m going to call on Westlake. It’s 1,500 miles from me but the people really make the difference and it’s worth the trip. Well maybe when it’s a little warmer. More

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Have purchased numerous BMW's from this dealership and they have always made the transactions easy and fair. Great communication and Dirk does a fantastic job explaining all the features of the car. they have always made the transactions easy and fair. Great communication and Dirk does a fantastic job explaining all the features of the car. More

by MARTINRICH2 Verified Customer Verified Customer

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Professional, respectful, kind, helpful, informed. The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about somethi The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about something, he would find out the answer from someone on the team. They all made it clear that they are available anytime I had a question in the future. Nice people. More

by JWELCH4547 Verified Customer Verified Customer

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Service,sales,products befitting the BMW brand. As I expected, as I received. Nice job. As I expected, as I received. Nice job. More

by Walter Below Verified Customer Verified Customer

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My husband had never bought a new car and never dealt with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BM with a dealership so he was a little leery about the process. He had talked with Jerry in Middleburg several times while waiting for service on my BMW. When we finally had decided on another BMW, he knew he wanted to work with Jerry. Instantly, we all connected. Jerry spent countless hours with us ALL SUMMER LONG!!!! My husband is an engineer so his process is VERY methodical, to say the least!!! Never once did Jerry get impatient!!! He was honest, helpful and GENUINELY wanted us to ultimately be HAPPY with our purchase!!!! My husband STILL had questions with his pen in hand before signing the final papers! Jerry still was more than helpful. He REALLY took the time to LISTEN to our needs and wants, rather than to try to SELL us on whatever might have made him a better commission. I feel like through this process with Jerry we gained confidence in our purchase and most of all gained a friend. We are forever grateful to you Jerry. Our BMW is amazing!! It makes Shawn happy everyday!!! Thank you so much❣️❣️❣️❣️ Thank you Dirk for sending us off prepared with a better understanding of the vehicle!! It was ALOT of information but you are a GREAT teacher!!! I would also like to say thank you to everyone else who helped with the process along the way! You all made everything seamless for us. You are an exceptional team of people!! I would also like to thank your Genius team. There were a few snags and we immediately received call backs. They were able to support over the phone to quickly resolve software issues. They were friendly and knowledgeable!!! We will certainly be coming back for all of our future vehicles and recommend you to everyone we know! (Jerry, someday maybe the PINK ONE!🥰Lol) More

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