Dmitry Ward | Page 3

I’m absolutely happy with my the purchase of my pre owned vehicle. Dmitry Ward wouldn’t let up until he found me a deal that was right for me! This guy has ambition! I love that, my trade in was at a great v vehicle. Dmitry Ward wouldn’t let up until he found me a deal that was right for me! This guy has ambition! I love that, my trade in was at a great value I’m overly pleased with Erick he pulled through explaining every detail with understanding putting me first not forcing a sale. Thanks guys Brittany Robinson More

by Brittanyrobinson1400 Verified Customer Verified Customer

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Very helpful, process was quick and I’m a happy customer, thanks to Isaiah, Demitry and Allen for assisting me. I definitely would refer them thanks to Isaiah, Demitry and Allen for assisting me. I definitely would refer them More

by marged9168 Verified Customer Verified Customer

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Gracias a Erick y a dmitry por su ayuda al adquirir mi vehículo muy amable a los dos, excelente servicio, lugar agradable y muy buena atención vehículo muy amable a los dos, excelente servicio, lugar agradable y muy buena atención More

by diego212 Verified Customer Verified Customer

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Great car buying experience. Friendly service and very nice selection of vehicles. Dmitry was most helpful and very knowledgeable about the vehicles on the lot nice selection of vehicles. Dmitry was most helpful and very knowledgeable about the vehicles on the lot More

by JSMCGEE Verified Customer Verified Customer

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Good dealership, however during the negotiation process the finance department is wayyyyyyy tooo aggressive. “LISTEN” to the customer first, and then give the best offer the finance department is wayyyyyyy tooo aggressive. “LISTEN” to the customer first, and then give the best offer More

by WGJR221 Verified Customer Verified Customer

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Dmitry did a fantastic job with our purchase We enjoyed Dmitry did a fantastic job with our purchase We enjoyed his enjoyed our experience. We will send all of our friends to you. Thank you Brian Brown Dmitry did a fantastic job with our purchase We enjoyed his enjoyed our experience. We will send all of our friends to you. Thank you Brian Brown More

by Brian Brown Verified Customer Verified Customer

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I had a great experience with the dealership from start to finish. My first visit was early in my shopping for a new truck, and the sales person understood that and never put any pressure on me to buy that to finish. My first visit was early in my shopping for a new truck, and the sales person understood that and never put any pressure on me to buy that day. When I came back to actually purchase the truck, there wasn’t any real haggling on price or financing, I just told them where I wanted to be and we worked the deal. The customer service post purchase has been outstanding too. More

by CASEYFOOTE18 Verified Customer Verified Customer

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Very friendly staff Very helpful Everything worked out Very friendly staff Very helpful Everything worked out well. They work with you and help you find the right car for you and fair price, I recommen Very friendly staff Very helpful Everything worked out well. They work with you and help you find the right car for you and fair price, I recommend it. Excellent service! More

by MAYRA_CONSTANZA Verified Customer Verified Customer

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It was a great experience purchasing a car. Really enjoyed working with Dmetry and his personal charm and whit. Would recommend and refer to Rick Hendricks Dodge! enjoyed working with Dmetry and his personal charm and whit. Would recommend and refer to Rick Hendricks Dodge! More

by Smblahnik Verified Customer Verified Customer

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Bought a new car from this dealer; found a tailgate factory defect - took it into the service. They sent me to a partner dealership near by who does the body work - the technician looked at the car and factory defect - took it into the service. They sent me to a partner dealership near by who does the body work - the technician looked at the car and stated a warranty claim is needed. And the service center where I bought the car needs to provide the paperwork to do so (Rick Hendrick RAM). They suggested I call them to make sure they send the paperwork so they can start working on this. I called multiple times (4 times; left voice note 3 times in 2 weeks) when the new car needed paperwork to file warranty on the tailgate. I described what happened and what I needed to whomever picked up the phone (was different every time) EVERY TIME I CALLED. They transferred me to the manager/service reps -> never answered - straight to voicemail. I live pretty far from the service shop so I didn't want to drive all the way just to ask them to send a paperwork to their partner shop. I had to go through all this - this is a just a week after I bought a NEW CAR from them - three weeks of calling/leaving voicemail and waiting so they can handover the paperwork to the other service center. In the meantime unfortunately an accident happened to this car on the tailgate at my fault. I just took the car to this service center furious and wondering why in the world no on called me back. I found out that no one in the service knew anything about my inquiry. All they said was the warranty cannot be processed because I caused a damage on the tailgate. She suggested I just fix it with my own expense (which makes sense) and fix whatever the defect was through them. I was shocked I could not get any compensation for the factory defect on a new car. I'm not saying they are responsible for the damage I cause - absolutely not. I reached out to them 3 weeks before the accident for a warranty claim. They just did not help with this matter promptly. No one is supposed to go through this when you purchase a $45k+ car. One should just be enjoying the new vehicle. I did not try to ask them to fix the damage I caused. I am just complaining about how they initially handled the factory warranty by for some reason delaying it for WEEKS. I will NEVER buy any vehicle from this dealership or would suggest this place to anyone. More

by A Verified Customer Verified Customer

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