Emily Wiggins

Lester Glenn Subaru responded

Hi KATD0, Thanks for sharing your experience! We’re so glad to hear that our team provided excellent service and knowledgeable guidance. It’s wonderful that your sisters had great experiences with their Foresters and recommended us to you. We’re thrilled you had a positive visit and look forward to helping you with any future vehicle needs! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi keithahalpern, Thanks for sharing your experience! We’re glad to hear you had a good deal and found our team pleasant to work with. We appreciate your feedback and hope to see you again for any future vehicle needs. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey livinwthpurpose, Thanks for sharing your experience! We're so glad to hear that Mark and Jim provided such helpful and kind service during your purchase, that's exactly what we aim for! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey BACKFOOT2, Thanks for sharing your experience! It's wonderful to hear that you've felt so valued and appreciated over the past four years! Treating every customer like a friend is exactly the kind of service we strive for, and we're glad to know it’s been consistent for you. We truly appreciate your continued loyalty! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MROERIG98, Thank you for taking the time to leave feedback regarding your recent visit with our Subaru service team. We take customer feedback very seriously and our goal is always to assist our customers to the best of our ability. However; we also do not tolerate false claims and allegations, as well as much of the language used while discussing your concerns with our team. After investigating our conversations together further, we understand that our management team has shared additional documentation with you that would prove the claims you mentioned here are unequivocally false. We are proud to use genuine Subaru parts on all of our maintenance work and vehicle repairs. The documentation our team shared with you proves that the color of the gaskets has changed, which you alleged was evidence that we were not using the proper parts on your vehicle. We also provided documentation for the plug gasket being a one-time use part. We are sorry to hear that despite this documentation, you continue to feel the way that you feel. Since we are unable to provide you with the level of service you are looking for, we respectfully recommend that you seek a source outside of Lester Glenn Subaru for your future servicing needs that may be able to provide you with the level of service you expect. Our team is unable to provide any further assistance on this matter at this time. Thank you again for your comments and we wish you continued luck with your vehicle. The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey SLHDC, Thanks for sharing your feedback! We're glad the service was smooth and that you found our team friendly and easy to work with. We’re always here to make things as seamless as possible for you. Looking forward to your next visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi IRONMIKE358, Thank you for your loyalty over the years! We’re honored to have been able to provide exceptional customer service since 2005! Your continued support means a lot to us, and we’re here for you whenever you need us! Happy Driving, The Lester Glenn Subaru Team