Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 13

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

October 26, 2024

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Rallye BMW is always excellent and efficient both in sales and service. I highly recommend them. More

by GPO344
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Recommend Dealer
Yes
Oct 28, 2024

Rallye BMW responded

Thank you for sharing your positive experience with Rallye BMW!

October 26, 2024

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Very good dealership , I will be back there to do my maintenance and all my service More

by qusu0205
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Recommend Dealer
Yes
Oct 28, 2024

Rallye BMW responded

We appreciate your support and look forward to assisting you again here at Rallye BMW.

October 26, 2024

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Service place is very professional . Everything thing is smooth and easy ,Chris is very understanding person. More

by KHURANA.MUKUL
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Recommend Dealer
Yes
Oct 28, 2024

Rallye BMW responded

We're delighted to hear that Chris and the team at Rallye BMW provided a smooth and professional service experience. Thank you for sharing your feedback!

October 25, 2024

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The service is always excellent. My representative is always courteous and fixes the task at hand. I would recommend this dealership to everyone. More

by DSposta3
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud

Oct 28, 2024

Rallye BMW responded

Thank you for the glowing recommendation! We're delighted to hear that your experiences with our team at Rallye BMW have been consistently excellent. We look forward to continuing to provide top-notch service in the future!

October 24, 2024

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No confirm of appointment Did not mention that my house were left in car Had car inspected-did not replace broken wind shield wipe More

by rlee7852
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Recommend Dealer
Yes
Oct 25, 2024

Rallye BMW responded

I apologize for the oversight regarding your appointment confirmation and the issues with your vehicle inspection. We strive to provide thorough service, so it's disappointing to hear about these missed details. Please reach out at your convenience so we can address this matter directly and ensure everything is resolved properly. Thank you, Chris Blanco - Service Manager - 516-833-4862

October 23, 2024

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a simple warranty related issue that was their prior to purchase of my CPO vehicle which is still under new vehicle manufacturer warranty, this dealership is denying calling it outside influence. This is More

by VICK
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Recommend Dealer
No
Oct 24, 2024

Rallye BMW responded

I'm sorry to hear about your experience with the warranty issue. We aim for transparency and fairness in our service, so it's concerning to learn that we've fallen short here. Please reach out at your convenience so we can discuss this further and work towards a resolution. Thank you, Chris Blanco - Service Manager - 516-833-4862

Apr 29, 2025

VICK responded

Hello Chris. I was at the service department on April 18th for this issue, was turn down, for this issue we have discussed. I am really disappointed about this. I recently purchased a Certified Pre-Owned BMW from your dealership. Upon delivery, I noticed a chip in the crystal gear shifter. I brought this to the attention of your service department, but they declined to cover the repair under warranty, stating that it was my fault. I respectfully disagree, as the chip was present at the time of delivery. I would appreciate it if you could reconsider this issue, as I believe it should be covered under the Certified Pre-Owned warranty. Please let me know how we can move forward to resolve this.

October 18, 2024

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Chris is first Class, I enjoy working with him and your company. It's been a great experience. More

by GDREID49
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Recommend Dealer
Yes
Oct 21, 2024

Rallye BMW responded

Thank you for the kind words for Chris! It is our pleasure to assist you with your automotive needs here at Rallye BMW.

October 17, 2024

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The facility was clean. They took me right away to service a tire issue. I was very pleased with the services I received from Rallye BMW. Thank you. I’m More

by NOTGIVEN
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Recommend Dealer
Yes
Oct 18, 2024

Rallye BMW responded

Thank you for sharing your experience! We're delighted to hear that our team at Rallye BMW provided prompt and satisfactory service. We appreciate your feedback and look forward to assisting you again in the future!

October 09, 2024

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Chris is very professional and personable. At the end of what I thought was a simple inspection he needed to secure a loaner car for me though it was not planned for. All worked out well. He More

by VACIRCA0
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Recommend Dealer
Yes
Oct 10, 2024

Rallye BMW responded

We're delighted to hear that Chris provided such professional and personable service at Rallye BMW. It's great to know he went the extra mile to ensure everything was handled smoothly for you. Thank you for sharing your experience!

September 30, 2024

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Frank has been my service manager after two years and he is very responsive very professional and gets the job done. He’s also very helpful in coordinating times to drop the car off and in a timely matter p More

by TERRASI.V
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams

Oct 01, 2024

Rallye BMW responded

Thank you for sharing your experience! We're glad to hear that Frank has been responsive and professional in managing your service needs at Rallye BMW. We appreciate your continued trust in our team!

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