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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta | Page 15

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
544 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

544 Reviews

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544 Reviews of Frank Trotta

August 06, 2024

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Employee Rating

Rallye BMW provides the absolute best quality of service in both sales and service. They are quick, efficient, and fair in all that they do. More

by Ama
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Bret Hines, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Kevin Juman, Adam Romano

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Aug 06, 2024

Rallye BMW responded

Thank you for sharing your positive experience! We're delighted to hear that our team at Rallye BMW met your expectations in both sales and service. We appreciate the support!

August 02, 2024

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Employee Rating

Mika Rose is amazing she has handled my last two BMW transactions and I would recommend her to anyone who wants to do business with BMW she is an asset to Rallye and the reason I keep coming back. Tom More

by TOM.MCPARTLAND
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Bret Hines , Mika Rose

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Aug 05, 2024

Rallye BMW responded

Thank you for your loyalty and recommendation! We're delighted to hear that Mika has provided excellent service during your BMW transactions at Rallye BMW. We look forward to assisting you again in the future!

July 21, 2024

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Professional, prompt, courteous and communicative which made for a very good experience having my car serviced. More

by DOCTPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 22, 2024

Rallye BMW responded

Thank you for sharing your positive experience with our service team at Rallye BMW! We're glad to hear everything went smoothly and appreciate your kind words.

July 18, 2024

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Frank Trotta and team provided excellent customer service and updates. Thank you for your help. More

by RDHBOND007
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Imtiaz Ishmael 5 stars - prior experience

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Jul 18, 2024

Rallye BMW responded

Thank you for sharing your appreciation for Frank and the Rallye BMW Team!

July 12, 2024

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They are very reliable and punctual, customer service is also Excellent. I’m always satisfied with the work they have done on my car. More

by LBPARKER00
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Jul 12, 2024

Rallye BMW responded

Thank you for your kind words! We're delighted to hear that you've consistently had a positive experience with our team at Rallye BMW. We look forward to continuing to serve you!

July 11, 2024

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Not pleased with the service department at Rally. Called on several occasions to speak to a manager - still waiting- 2 weeks later! More

by CVERTUCCI
Workmanship
Service Time
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Recommend Dealer
No
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Jul 12, 2024

Rallye BMW responded

We apologize for the lack of response from our service department. This is not the level of communication we strive for, and we understand your frustration. Please reach out to us directly so we can address this matter promptly. Thank you, Chris Blanco - Service Manager - 516-833-4862

July 10, 2024

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I see Dennis in service when I bring my car in he’s always helpful and answers all my questions ! Amazing at his job!! Polite and explains every step as they work on my car Rallye in general has great More

by Evangelia klimis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bret Hines, Scott Robinson, Brandon Tibbals, Hasan Barakat, Christopher Williams, Anthony Persaud, Cosmo Laurino , David Diaz, Kevin Juman, Dennis Deljanin

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Jul 10, 2024

Rallye BMW responded

Thank you for highlighting Dennis and the excellent service at Rallye BMW! We're glad to hear he made your visit informative and pleasant. We appreciate your support!

July 07, 2024

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The staff was extremely helpful and knowledgeable. They were also very courteous offered me something to drink, but most of all they took care of my car and fixed what needed to be fixed. And they mad More

by DANDRIANO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Kevin Juman

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Jul 08, 2024

Rallye BMW responded

Dan, we're delighted to hear that our team at Rallye BMW provided such helpful and courteous service. Thanks for sharing your positive experience!

July 02, 2024

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Great services. Very attentive. I very much appreciate the convenience That BMW provides. I never have an issue with this services. More

by NEIL.COSCIO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud

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Jul 02, 2024

Rallye BMW responded

Neil, we're delighted to hear you appreciate the attentive service and convenience at Rallye BMW. Thanks for your support!

June 30, 2024

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You all provide excellent service. You make your customers feel special. I would lol always appreciate you all More

by pepperbonaymartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Lindsay

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Jul 01, 2024

Rallye BMW responded

Thank you for the kind words! We're delighted to hear that our team at Rallye BMW made your experience special. We appreciate your support and look forward to serving you again!

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