Frank Ward
Frank Ward at Master Buick GMC

Frank Ward | Page 5

General Sales Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
62 Reviews

Dealership Experience

28 yrs, 6 mos

Industry Experience

41 yrs, 2 mos

5.0

62 Reviews

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62 Reviews of Frank Ward

January 15, 2019

Dealership Rating
Employee Rating

Great customer service. Great buying experience. Frank Ward and Nicolle Rowell were amazing to do business with. Nicolle was very knowledgeable and easy to work with on my p More

by DARREN.BENNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicole Rowell

Jan 15, 2019

Master Buick GMC responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Nicole & Frank were able to meet your needs. At Master Buick GMC, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

January 10, 2019

Dealership Rating
Employee Rating

A very wonderful experience Reliable Equipment whole fleet is GMC. If it’s another brand it still was bought from Franks off the used side.I have bought and help sell over 25 veh More

by Reliable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Hughes

Jan 10, 2019

Master Buick GMC responded

Thank you for the great review!. Please come visit us if you need anything else, be it service or sales. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 31, 2018

Dealership Rating
Employee Rating

Friendly. Dependable. Professional. When your car is at Master they keep you informed as to its progress. They give you an accurate estimate of the cost and when the parts will be in an More

by Adman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Nicole Rowell, Phillip Towns , Kathy Hensley, David Truitt

Dec 31, 2018

Master Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Master Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 29, 2018

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Employee Rating

Great all around Great experience dealing with Bill and Frank amongst other staff of Master GMC. Have already recommended this dealership to several friends. They will More

by DAWN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Whitten , Jeff

Dec 29, 2018

Master Buick GMC responded

Thank you so much for this tremendous review! I’m ecstatic to read this and see that Bill and Frank worked hard to make sure your vehicle purchase experience was your best one yet. We look forward to many more years of working together. Should you ever need anything, please let us know. We're here for you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 21, 2018

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Employee Rating

Had a very good experience when buying my truck My salesman Bill Whitten was great to work with. He went above and beyond to make sure I was aware of all the features of my truck. He stood behind ev More

by Dan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Bill Whitten

Dec 21, 2018

Master Buick GMC responded

Dan - We would like to thank you for your review regarding your recent buying experience with us. We recognize that this is your third vehicle purchase from Bill and Master Buick GMC and wanted to say "Thank you". We do appreciate your business and look forward to assisting you with all your future vehicle needs. Enjoy your new truck! Respectfully, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 19, 2018

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Employee Rating

Great Service Everyone was professional and very helpful. I recommend everyone buy from Master. I drive two vehicles from them. First class operation that has he More

by Adam1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Phillip Towns , David Truitt

Dec 20, 2018

Master Buick GMC responded

Adam - Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Best, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

December 02, 2018

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Employee Rating

Another good experience Great people to work with. I have purchased at least fifteen vehicles at Master over the years and have always been treated like a valued customer. More

by STEVENMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bernard Hughes , Keith Stone

Dec 03, 2018

Master Buick GMC responded

Thank you so much for your feedback as well as your loyalty, Steven. We appreciate building long term customer relationships and we truly value your business. Kind regards, Will Schafer | Owner | wschafer@masterautomotive.com| (706) 760-2168

November 06, 2018

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Employee Rating

Couldn't ask for a better experience! Everyone I encountered at Master was nothing less than kind and professional. Sue, in particular, went above and beyond to find just what i was looki More

by HOPE.DUNAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Sue Oertle

Nov 06, 2018

Master Buick GMC responded

Thank you so much for telling us your story! We are thrilled that all went well and will pass on the kind words to Sue! Please don't hesitate to call us if you need anything at all! Kathy Hensley Master Buick GMC

November 03, 2018

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Employee Rating

Great Experience Had a great experience. Really enjoyed working with Roscoe and Eddy. They made the car buying experience very easy and enjoyable. Will definitely r More

by CECETENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Roscoe Peace , Keith Stone

Nov 05, 2018

Master Buick GMC responded

Thank you so much for your feedback and congratulations on your purchase! We greatly appreciate the opportunity to work with you and earn your business. We’ll be sure to share your feedback with Roscoe and Eddy and please let us know if we can ever help you in the future. Best regards, The Master Buick GMC Team

October 31, 2018

Dealership Rating
Employee Rating

Complete Professional Experience From the warm welcome to the handing me the keys the sales team and staff were remarkable! Frank Ward and Wade Howard made buying process easy and More

by MPOWELL55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wade Howard , Keith Stone

Nov 02, 2018

Master Buick GMC responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Frank and Wade were able to meet your needs. At Master Buick GMC, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Master Buick GMC Team

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