Gavin Fano

Don’t know everybody’s full names but Mike scheduled a service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery died and we called 3 days early. Gavin told us to come right in. This was extremely important as our car was sitting in the garage, running and couldn’t be turned off. Gavin met us when we arrived and was absolutely GREAT. He got everything organized and we left in the loaner car. Joe French kept us posted on the progress of the service and was available for any questions. Although Service closes at 5pm, he arranged for someone to stay a little later to wait for us. Kim Woltram waited for us. She was WONDERFUL. she had everything ready for us, went over the bill section by section, processed our payment, took in the rental, gave us our keys and we were on our way. Klaben was great and you should be proud of every single employee . More

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Always a great service experience at Klaben! Thanks to Anthony and Gavin for getting things going and the mechanics for taking care of my Bronco Sport! Thanks to Anthony and Gavin for getting things going and the mechanics for taking care of my Bronco Sport! More

by mnsmith419 Verified Customer Verified Customer

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Kim and Klaben have been good to me over the years. Always very pleasant and easy to work with. Always very pleasant and easy to work with. More

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Mr. Fano was excellent to work with, professional and prompt. He gave clear directions on what was needed for service and the breakdown of the costs and benefits. Communication of service updates was exc prompt. He gave clear directions on what was needed for service and the breakdown of the costs and benefits. Communication of service updates was excellent. Transition to a rental car for period of the service was very smooth. Overall, great service experience! More

by harry Verified Customer Verified Customer

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Great communication throughout the process. Easy drop-off. Gavin was great to work with and he provided me with the necessary information on expected costs and other tips. Easy drop-off. Gavin was great to work with and he provided me with the necessary information on expected costs and other tips. More

by JDENNIS70 Verified Customer Verified Customer

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Gavin is always pleasant and very helpful. He does a good job on the counter and always gives me assistance with my needs . He does a good job on the counter and always gives me assistance with my needs . More

by jhood552 Verified Customer Verified Customer

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Bought a brand-new Bronco - it is a great vehicle! Louis was very easy to work with, answered all my questions and helped me get just what I wanted. It was nice to see Tyler but glad that Louis walk Louis was very easy to work with, answered all my questions and helped me get just what I wanted. It was nice to see Tyler but glad that Louis walked me through the process just the same as 3 years ago. #loveklabenford More

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Klaben was very responsive and took the time to make sure I understood what was going on. I understood what was going on. More

by AANDTNOTARY Verified Customer Verified Customer

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I continued to receive updates on my repair. Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving i Which was good to know, because I really love my lincoln.It's the best cars i've ever had. My car feels like a brand new car.I really enjoy driving it More

by EKOSLA1039 Verified Customer Verified Customer

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I finally decided to take Klaben Ford’s in Kent advice and try their Mobile Service — “We come to you!” option for an oil change and full service, "The Works". Wow, what a wonderful experience! They arriv and try their Mobile Service — “We come to you!” option for an oil change and full service, "The Works". Wow, what a wonderful experience! They arrived right on time, were finished within an hour, and the technician Seth was extremely personable and professional. It couldn’t have been easier or more convenient. I’ll definitely be using their mobile at-home service again in the future. More

by kenwoods Verified Customer Verified Customer

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