Gavin Fano

As always, it was a great appointment! I continue to buy my cars from here, because the service department is so great! I continue to buy my cars from here, because the service department is so great! More

by KSCHILL2 Verified Customer Verified Customer

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Klaben Ford has been a solid dealership for years. I have purchased 6 vehicles from them over the course of 15 years. They have always been fair of price and excellent w/ service. I would highly re I have purchased 6 vehicles from them over the course of 15 years. They have always been fair of price and excellent w/ service. I would highly recommend this dealership to anyone. More

by tmartter Verified Customer Verified Customer

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Louis was mindful of the vehicle I was looking for and where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapp where I needed to be payment wise. Took the time to find the deal I was comfortable with. He went above and beyond to take care of prepping and swapping some accessories from my old truck to the new one. Much appreciated. More

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Very difficult to get anyone in service to answer the phone I called 15 time in 2 day no answer, the i call and left 3 messages to have Gavin call me the next day another 2 messages. I understand being s phone I called 15 time in 2 day no answer, the i call and left 3 messages to have Gavin call me the next day another 2 messages. I understand being short handed but 3 days before I get an update is crazy. Its not Gavin fault but 2 of my 4 brand new tires getting popped and having them replaced is crazy even when im not charged is unnecessary. More

by ARNOLDJEFF27 Verified Customer Verified Customer

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Don’t know everybody’s full names but Mike scheduled a service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery service appointment and arranged that our car world be picked up, serviced and returned. We would receive a loaner during that time. Our battery died and we called 3 days early. Gavin told us to come right in. This was extremely important as our car was sitting in the garage, running and couldn’t be turned off. Gavin met us when we arrived and was absolutely GREAT. He got everything organized and we left in the loaner car. Joe French kept us posted on the progress of the service and was available for any questions. Although Service closes at 5pm, he arranged for someone to stay a little later to wait for us. Kim Woltram waited for us. She was WONDERFUL. she had everything ready for us, went over the bill section by section, processed our payment, took in the rental, gave us our keys and we were on our way. Klaben was great and you should be proud of every single employee . More

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Always a great service experience at Klaben! Thanks to Anthony and Gavin for getting things going and the mechanics for taking care of my Bronco Sport! Thanks to Anthony and Gavin for getting things going and the mechanics for taking care of my Bronco Sport! More

by mnsmith419 Verified Customer Verified Customer

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Kim and Klaben have been good to me over the years. Always very pleasant and easy to work with. Always very pleasant and easy to work with. More

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Mr. Fano was excellent to work with, professional and prompt. He gave clear directions on what was needed for service and the breakdown of the costs and benefits. Communication of service updates was exc prompt. He gave clear directions on what was needed for service and the breakdown of the costs and benefits. Communication of service updates was excellent. Transition to a rental car for period of the service was very smooth. Overall, great service experience! More

by harry Verified Customer Verified Customer

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Great communication throughout the process. Easy drop-off. Gavin was great to work with and he provided me with the necessary information on expected costs and other tips. Easy drop-off. Gavin was great to work with and he provided me with the necessary information on expected costs and other tips. More

by JDENNIS70 Verified Customer Verified Customer

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Gavin is always pleasant and very helpful. He does a good job on the counter and always gives me assistance with my needs . He does a good job on the counter and always gives me assistance with my needs . More

by jhood552 Verified Customer Verified Customer

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