Holly Jensen | Page 4

I had a great experience with Lithia Hyundai of Reno. They went above and beyond my expectations. They went above and beyond my expectations. More

by Me Verified Customer Verified Customer

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Holly is the best! I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, an I gave her a lot of obstacles to work around in terms of getting financed. I don’t have great credit, I had only been at my new job for two weeks, and Holly got me approved! She went above and beyond customer service. Thank you Holly!! I also want to give a shout out to Lucas because he made my test drive so much fun and really made me feel confident and happy with my purchase. Thank you Lucas!! More

by manzonemka Verified Customer Verified Customer

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Ryan was the worst car sales person we have ever had. He made the process incredibly difficult and we will not be returning. He made the process incredibly difficult and we will not be returning. More

by CLOSETSLEEVE Verified Customer Verified Customer

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Great follow up and everybody was a pleasure to do business with. I’ve already recommended others go there. business with. I’ve already recommended others go there. More

by cannonballer1215 Verified Customer Verified Customer

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Lithia was a wonderful and eye-opening experience. initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever a initially upon arrival i was horribly scared and nervous for buying my first car, however my car salesperson (Holly) was the best I could have ever asked for. she made me feel comfortable and kept my nerves calm. Always gave me time to think and not rush the process, even to go as far as getting me snacks and water. She was a very responsive salesperson too, even now after buying the car. I always text her questions about my new car I got and within minutes she replies without hesitation and always has an answer. People like holly are an embodiment of how lithia Hyundai are and what they strive to be with their customer service. More

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Our experience at Lithia was exceptional. We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they We were helped by Efren and Holly and could not be more pleased with our service. They are both very friendly, professional, and knowledgeable; they made us feel comfortable throughout the entire car buying process. They both took so much time with us, answering questions and giving us ample time to test drive the car, and process information about the car we were interested in purchasing. Steve was extremely friendly, helpful, and professional when we were discussing financing. Bryan was professional, efficient, and friendly while we were signing documents, and made that process a breeze. Everyone went above and beyond and we could not be happier with our service. We also love our Santa Fe. We would definitely recommend Lithia Hyundai to anyone shopping for a new vehicle. More

by gkaiser5337 Verified Customer Verified Customer

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Basically my daughter has had bad service. Since we bought the car it started out having to be in the shop due to a faulty windshield wiper motor. A couple weeks after we got that back we noti Since we bought the car it started out having to be in the shop due to a faulty windshield wiper motor. A couple weeks after we got that back we noticed problems with the transmission after driving it for more than 15 minute increments. We’re brought it in to get it checked since we still had a 60 day warranty. They checked the car and the warranty covered the transmission. It was ordered but it took a long time to get in. We had to call to get any information or go into the service shop. We only got a call saying they ordered the part but was not notified that they received it until we went in. My daughter asked how long it would take and Ryan said it normally takes a day for them to put it in. My daughter took it as that it would be done after a day. When it was 2-3 days after she went back in to find out what was going on. He said they hadn’t even started on it. And that there were a lot of other cars in front of it. This is after we have been without a car for almost an entire month. And we just bought it! This makes me think they are delaying it so we lose the 60 day warranty so we can’t bring it back in on the warranty if something else is wrong with it. I’m thinking of just returning it as a lemon and making them buy it back. This is very frustrating. More

by smills5468 Verified Customer Verified Customer

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They have always been helpful and friendly. They listen to and address all my concerns. They listen to and address all my concerns. More

by rkemper3 Verified Customer Verified Customer

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Holly was great. I got to the dealership late and wasn't rushed or pushed to make an immediate choice. The finance guy was also easy to work with and was able to get I got to the dealership late and wasn't rushed or pushed to make an immediate choice. The finance guy was also easy to work with and was able to get me a better rate and called me to come and and sign the new papers. More

by hanson.jessicalori Verified Customer Verified Customer

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They sell cars. Holly was great. the finance guy was a bit grumpy and short. Hollly was pleasant and knowledgeable. She helped me a lot post sale with setting Holly was great. the finance guy was a bit grumpy and short. Hollly was pleasant and knowledgeable. She helped me a lot post sale with setting up the app and other questions. My last car was a 2010 and I needed help with the app and setting up the computer stuff. More

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