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Ian Filo
142 Reviews
Hey, I'm Ian and I'm a Product Genius at BMW of Westlake. I really enjoy connecting with customers and making the delivery process of their new cars fun and exciting. I am an alumni of the Cleveland Institute of Art and I love to work out and watch/collect movies in my down time. My favorite superhero is Wolverine and my favorite movie franchise is Lord of the Rings.
Read more142 Reviews
Write a ReviewDealership Experience
7 yrs, 8 mos
Industry Experience
7 yrs, 8 mos
142 Reviews of Ian Filo
October 29, 2023
Everything was stellar. It was smooth & John walked us through the process of buying versa lease. He is excellent & by far the most honest salesman I have dealt with. It was smooth & John walked us through the process of buying versa lease. He is excellent & by far the most honest salesman I have dealt with. More
by TLO1029
Verified CustomerOther Employees Tagged: John Caruso, Robert Strecker
October 29, 2023
Local Columbus Ohio dealers couldn't come close to matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor to begin with. Not worth bargaining with. Kelly BMW was low balling my trade and the salesman was just rude and arrogant. Told me I wouldn't get what I wanted for my trade. When I showed him the deal, he started bad mouthing the dealer rather than working with me. Westlake from sale to financing was the easiest process I have ever dealt with in my years of buying dozens of new car. No pressure. Fair numbers and excellent delivery. More
by sheaferj
Other Employees Tagged: Ken Delk, Mike Niedzwiecki , Dan Walker
September 13, 2023
Kelly was fantastic! She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet She was so helpful and made the car buying experience awesome. She made sure we had all our our questions answered and went above and beyond to meet our needs. More
by Maura N.
Other Employees Tagged: Kelly Cavanagh
August 03, 2023
Nice group of professionals to do business with. The technician, who explained all the computerization of the car was very helpful. The technician, who explained all the computerization of the car was very helpful. More
by rfrisman
Other Employees Tagged: Adam Moon, Mike Niedzwiecki, John Redden
July 16, 2023
I felt like the "genius" was rushed to complete the review of the technical features of the car. review of the technical features of the car. More
by CATHERINEMCILVEEN
Other Employees Tagged: Ken Delk, Mike Niedzwiecki
April 20, 2023
Easiest car buying experience I’ve ever had. Kelly responded to my initial inquiry immediately. She had the car ready to test drive when promised. She allowed us to take the time we needed to c Kelly responded to my initial inquiry immediately. She had the car ready to test drive when promised. She allowed us to take the time we needed to consider purchasing without pressure. She quickly achieved a satisfactory deal. Thank you! More
by Regina
Other Employees Tagged: Kelly Cavanagh
April 18, 2023
My X5 lease was expiring and I worked with Ken Delk. This was the fourth vehicle we have leased with Ken as our salesperson. I submitting some options to Ken and he responded to each option and offered This was the fourth vehicle we have leased with Ken as our salesperson. I submitting some options to Ken and he responded to each option and offered a couple more to give me a full array of opportunities. Ken discussed the pros and cons of each option and we had a deal in no time! A real win-win situation. No pressure just objective analysis. Ian did a nice job on the vehicle review. More
by revsbgc14
Other Employees Tagged: Ken Delk
March 21, 2023
Kelly Cavanagh is fantastic! She anticipated my needs and what I was looking for and she delivered! Everything went smoothly and I love my new car. The entire dealership is profe She anticipated my needs and what I was looking for and she delivered! Everything went smoothly and I love my new car. The entire dealership is professional and knowledgeable. This is the second used car that I have purchased from this dealership. I highly recommend them! More
by KATHLEEN15
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh
January 22, 2023
Gerry was a great salesman. He never rushed me in building my car. He was always helpful and very patient when I had questions. Gerry is top notch. He never rushed me in building my car. He was always helpful and very patient when I had questions. Gerry is top notch. More
by DIANE.FOX
Other Employees Tagged: Jerry Mancini, Adam Moon
October 25, 2022
The entire purchasing process was efficient and enlightening. Starting with Ken Delk who was most helpful. Ken was very knowledgeable about the 2023 x7. He found one that matched what we wanted, enlightening. Starting with Ken Delk who was most helpful. Ken was very knowledgeable about the 2023 x7. He found one that matched what we wanted, worked with us on our trade-in and made the process easy. Product Genius Ian Filo was excellent. His knowledge of the vehicle was impressive. More
by plongville
Other Employees Tagged: Ken Delk
