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Ian Filo
112 Reviews
Hey, I'm Ian and I'm a Product Genius at BMW of Westlake. I really enjoy connecting with customers and making the delivery process of their new cars fun and exciting. I am an alumni of the Cleveland Institute of Art and I love to work out and watch/collect movies in my down time. My favorite superhero is Wolverine and my favorite movie franchise is Lord of the Rings.
Read more112 Reviews
Write a ReviewDealership Experience
5 yrs, 9 mos
Industry Experience
5 yrs, 9 mos
112 Reviews of Ian Filo
August 27, 2021
No pressure and no hassle buying! First dealership where I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how t I’ve ever experienced this. John Caruso was a very professional and friendly salesman. Ian went over all the features thoroughly and showed me how to use them. Mike in Finance was very friendly too. I never felt any pressure to purchase any vehicle extra protection packages. Simple and easy. More
by Dave G.
Other Employees Tagged: John Caruso, Mike Niedzwiecki
Helpful 
August 24, 2021
Good experience leading my car. Kelly did a nice job during sales process and was very responsive. Ian was outstanding on tech support. Overall nice dealership. Did nothing t get any price break which w during sales process and was very responsive. Ian was outstanding on tech support. Overall nice dealership. Did nothing t get any price break which was disappointing More
by DSUNKLE
Verified CustomerOther Employees Tagged: John Caruso, Mike Niedzwiecki, Kelly Cavanagh
August 15, 2021
Jerry and the team were very helpful in the purchase of my new BMW. No hassles when it came to financing. Thorough explanation of how all the functions worked on the vehicle. They even switched my tags my new BMW. No hassles when it came to financing. Thorough explanation of how all the functions worked on the vehicle. They even switched my tags and insurance for me. More
by Jackie Panuto
Other Employees Tagged: Jerry Mancini, Mike Niedzwiecki
August 13, 2021
Kelly Cavanagh willingly listened to our questions and did a wonderful job of completely answering our questions and helping us purchase a vehicle. With Kelly’s help we happily purchased a 2021 BMW X3 and did a wonderful job of completely answering our questions and helping us purchase a vehicle. With Kelly’s help we happily purchased a 2021 BMW X3 and an extended service warranty. Ian Filo helped us fully utilize Apple Car Play. That was a “big win” for us because of the simplicity, convenience and ease of use which we derive from the Apple Car Play Solution. Thanks Kelly and Ian! We appreciate your help!! More
by gpobers
Other Employees Tagged: Kelly Cavanagh
July 29, 2021
Excellent customer service, very knowledgeable about their product. Seem attentive to my wants. Finance paperwork was seamless. Finance director knew everything that needed to be explained to myself. their product. Seem attentive to my wants. Finance paperwork was seamless. Finance director knew everything that needed to be explained to myself. More
by cfsca3
Other Employees Tagged: John Caruso, Mike Niedzwiecki
June 27, 2021
Excellent service, attention to detail and superior consultation- all resulted in my leasing a 5th vehicle from Ganley BMW in the last 10+ years! In fact, I don't even want to try any other car brand a consultation- all resulted in my leasing a 5th vehicle from Ganley BMW in the last 10+ years! In fact, I don't even want to try any other car brand as I know here I will have my needs met so why waste time within my busy schedule. Thank you John and thank you to the Finance team at Westlake! More
by BMW fan gal
Other Employees Tagged: John Caruso, Mike Niedzwiecki
June 18, 2021
Ganley BMW of Westlake is the finest car dealership I have ever dealt with. All the employees there are courteous and professional. BMW is most fortunate to have this dealership under their corporate wi have ever dealt with. All the employees there are courteous and professional. BMW is most fortunate to have this dealership under their corporate wing! More
by taozen53
Other Employees Tagged: Mike Niedzwiecki, John Redden, Nez Faraj, Jimmy Laumer , New Car Sales Manager
June 18, 2021
Excellent sales and genius staff. Multiple purchases from this dealership over the years and have recommended them to many family and friends. Appreciate the total transparency on price, rebates, terms from this dealership over the years and have recommended them to many family and friends. Appreciate the total transparency on price, rebates, terms, etc. Bob Strecker and John Caruso were great again! More
by nrgregcam
Other Employees Tagged: John Caruso, Robert Strecker, Mike Niedzwiecki
June 17, 2021
Jimmy was excellent!!! He was very professional and very knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in rev knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in reviewing the car features and tech details! More
by smgaughan
Other Employees Tagged: Jimmy Laumer
May 28, 2021
The team that sold us our car was fantastic. John Caruso, in particular, was knowledgable, patient and a delight to work with. Highly recommend them. in particular, was knowledgable, patient and a delight to work with. Highly recommend them. More
by M in Lakewood
Other Employees Tagged: John Caruso, Ken Delk
