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Javier Juarez
Javier Juarez
Service Advisor
Mark Christopher Auto Center
2131 E Convention Center Way
Ontario, CA 91764
66 Reviews
66 Reviews
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66 Reviews of Javier Juarez
March 10, 2026
Horrible service and even worse customer service. Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an ex Spent $250.00 on a diagnostic report that we already knew the problem to. Water leaking inside my back window. Was denied by GM even tho I have an extended warranty with 25k miles left on or 2 years. The worse part was while in service they scratched up my truck on both sides, and coincidentally right where the back window area is where the leak started. Came back to the dealership and spoke to the service manager Dino and right away denied them doing any damage to my truck. No accountability!! Never even apologized. He was more concerned about the bad review I gave them. Tried to make things right by telling me he would fix the leak and buff out the scratches if I removed my bad review. Shook my hand and looked me in the eyes and said he would make it right. 3 days later received a text asking if I still want the work done and of course I said yes. Told me I would receive a call or text when the parts came in so I can bring the truck back to be serviced. 2 weeks later nothing!! I text Javier in service for an eta or to see what’s going on. No answer. No text back. No call. About 3 weeks later now and still haven’t heard from Dino or Javier. Just shows how much they care about customers there. Horrible experience and wouldn’t recommend anyone getting anything form that dealership. I’ve been so several Chevy dealerships and NEVER experienced this type of customer service or no accountability from the service department. Really sad that someone would shake your hand, look you in the eyes and tell you they would make good on a promise and never hear from them again! Horrible!!!! More
by c.moreno1984
Verified CustomerOther Employees Tagged: Dino Picanzo
March 05, 2026
Service department was great got me in and out real quick. they had all the parts in stock so the job was completed real quick quick. they had all the parts in stock so the job was completed real quick More
by RLOPEZ24
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
March 02, 2026
great service and everyone was really helpfull. very minimal wait time. i will be back to purchase again very minimal wait time. i will be back to purchase again More
by fontana0
Other Employees Tagged: Jeff Rizzi, Chelsea Jose, Nobu Damon, Jackie Klosky, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
February 19, 2026
Everyone in all departments is very helpful, from service to sales. Great experience for anyone getting service done on their vehicle. to sales. Great experience for anyone getting service done on their vehicle. More
by yhoyuela
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
February 04, 2026
It was very difficult to get in touch with Mr. Javier. Even after the manager assured me he would follow up with me the next morning, I never received a response. I am not pleased with the level o Javier. Even after the manager assured me he would follow up with me the next morning, I never received a response. I am not pleased with the level of customer service provided. More
by valleyvistaconstruction
January 31, 2026
Mark Christopher is the best. The service center is always in on point. It makes the visit easy and effortless. The service center is always in on point. It makes the visit easy and effortless. More
by ISRAELALMEIDA12
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
January 27, 2026
Todo me gusto Un poco el recogerla tardan mucho en traerla tardan como 10 minutos traerla tardan como 10 minutos More
by GABY-MNTYA
Other Employees Tagged: Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Leslie Fuentes, Avo Injian, Cesar Luna, Juan Fletes, Joe Lopez
January 24, 2026
Helpful with finding a vehicle and helping with getting the payment to where we needed to be the payment to where we needed to be More
by izzyb_22
Other Employees Tagged: Joe Gonzalez, Sam Fakhouri
