Jeff Rizzi | Page 3

Great and excellent customer service when taking any of my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service a my GM vehicles from Chris and Dario at Cadillac, Javier in the Chevy side, Bob in parts and the rest of the Mark Christopher team that make service and repair trips as painless as possible including Danielle in the loaner department. More

by JRodela06 Verified Customer Verified Customer

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Very fast and friendly service as usual. I will continue to bring my Silverado back for service/maintenance for years to come! I will continue to bring my Silverado back for service/maintenance for years to come! More

by sepulveda_sal Verified Customer Verified Customer

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As always, Jeff Rizzi and Christopher in the service department took care of us. We arranged to drop-off the car the night before and they've allowed us to do late pick-up after service has closed which department took care of us. We arranged to drop-off the car the night before and they've allowed us to do late pick-up after service has closed which is needed so that we can have the vehicle serviced while we are working. We receive a notification in the morning that they have the vehicle and will call if they have any questions or to let us know that the vehicle is finished. Has been a pleasure to work with them More

by JOE@SJDINC.COM Verified Customer Verified Customer

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Always a great experience coming here for my vehicle service needs. Management is top notch, Jeff Rizi is amazing, always goes above and beyond to make sure we are taken care of. My service advisor is service needs. Management is top notch, Jeff Rizi is amazing, always goes above and beyond to make sure we are taken care of. My service advisor is always very communicative and helpful More

by Haro Verified Customer Verified Customer

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Jackie and Jeff in service as well as the loaner/rental dept were amazing. Great communication and urgency to get my truck fixed and me back in it asap. Mark Christopher is nowhere near the closest dealers dept were amazing. Great communication and urgency to get my truck fixed and me back in it asap. Mark Christopher is nowhere near the closest dealership to me, but I will continue to do business with and make them my dealer of choice because of their excellent customer care. Thanks again! More

by twixo Verified Customer Verified Customer

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Chelsea and Jeff Rizzi were super competent, super helpful. I will come back! I have always found MC GMC/Cadillac to go above and beyond helpful. I will come back! I have always found MC GMC/Cadillac to go above and beyond More

by kevin.webb Verified Customer Verified Customer

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Jackie and Jeff Izzy went above and beyond. Very efficient and they certainly valued my time thank you so much. Very efficient and they certainly valued my time thank you so much. More

by scumbago Verified Customer Verified Customer

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I Always service my truck at this dealership and they always do a great job and excellent staff and friendly service advisor that attends to your needs. always do a great job and excellent staff and friendly service advisor that attends to your needs. More

by Happy Customer!! Verified Customer Verified Customer

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Title: Disappointing Experience with Poor Customer Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive i Service and Management Rating: 1/5 stars I'm extremely disappointed with my recent experience at this dealership. Normally, I've had positive interactions, but this visit was marred by subpar service and poor management. My vehicle was brought in for a recurring issue with the passenger side window, which wasn't resolved during the initial visit. After dropping off my car on Friday morning, I waited to hear back from my representative, but there was complete radio silence. Despite sending messages and calling the service number multiple times, I was left on hold for over an hour each time, only to be told that the service department was closed and I'd have to wait until Monday. The lack of communication, loaner options, and basic courtesy from management was appalling. The manager, Jeff, seemed more interested in brushing off the issue than taking ownership and providing a solution. His response to the service representative was essentially to tell me to "deal with it" on Monday, without even having the decency to call me personally. This lack of accountability and poor attitude has led me to question whether I'll continue doing business with this dealership. If you value good customer service, I'd strongly advise exploring alternative options. Unfortunately, my experience was severely disappointing, and I wouldn't recommend this dealership to others. More

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Great service, very friendly people working in the service department. Everything went smoothly. Thank you very much service department. Everything went smoothly. Thank you very much More

by Christine28 Verified Customer Verified Customer

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