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Jennifer Kessler
120 Reviews
Jennifer is our General Manager, where she leads with heart, transparency, and a deep commitment to redefining the dealership experience. With nearly two decades in the automotive industry, Jennifer believes car buying should be an enjoyable, relationship-driven process—not a stressful one. Her goal is simple: to ensure every guest truly “Loves the Difference.” Known for her hands-on leadership and people-first approach, Jennifer is passionate about empowering her team to deliver the kind of service that builds lifelong relationships. She’s proud to work for a brand that shares her values of integrity, community, and care. Outside the dealership, Jennifer is a wife and mother of four who stays busy cheering from the sidelines at baseball fields and dance recitals, planning creative family adventures, and finding joy in cooking, design, and organization. Her ability to balance life’s many moving parts inspires her leadership style—rooted in empathy, optimism, and genuine connection.
Read more120 Reviews
Write a ReviewDealership Experience
20 yrs, 11 mos
Industry Experience
20 yrs, 11 mos
Employee Video
120 Reviews of Jennifer Kessler
January 01, 2026
Undisclosed transmission issues in used vehicle purchase. I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not discl I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not disclosed at the time of sale. Based on the nature and timing of the failure, there are unresolved questions regarding the accuracy of the representations made about the vehicle’s condition and whether material information should have been disclosed prior to purchase. I currently have an active consumer protection complaint with the Georgia Attorney General regarding this transaction. The matter remains unresolved. I am posting this review to document my experience and to encourage other consumers to exercise caution when purchasing a used vehicle from this dealership. More
by Brandon N
Other Employees Tagged: Matthew Buckles, Rich Little
December 20, 2025
Matthew is knowledgeable about the Subaru product line and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, nee and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, needs, and budget, instead of pushing and pressuring me into purchasing a vehicle. More
by Sharon Black
Verified CustomerOther Employees Tagged: Matthew Buckles, Tim WIllis
April 17, 2025
First time looking at Subaru. David was very informative and knowledgeable. He made the sale. Following up with Julie @ Encore was very beneficial. Anticipating many happy mil David was very informative and knowledgeable. He made the sale. Following up with Julie @ Encore was very beneficial. Anticipating many happy miles. More
by bxb4
Other Employees Tagged: Julie Adams, David Gosalvez
March 14, 2025
I could not have asked for a better experience than what I received from the team at Subaru of Gwinnett. Thanks! I received from the team at Subaru of Gwinnett. Thanks! More
by JOEL.S.LEWIS.III
Other Employees Tagged: Emma Miranda, Emma Urquia, Jason Bryant, Damir Osmanbasic
December 17, 2024
I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More
by Gwilli5
Other Employees Tagged: Michael Gallardo , Issa Kone
November 30, 2024
Great customer service and everyone was very nice knowledgeable and Helpful. I would recommend them to all my family members and friends. knowledgeable and Helpful. I would recommend them to all my family members and friends. More
by VIPER30083
Other Employees Tagged: Lance Willhite, Gary Sikes, Adam Anderson, Jody Vaughn, Kody Traylor, Susan Brown, Emma Urquia, Tim WIllis , Ana Morales, Damir Osmanbasic
September 07, 2024
Great service. Fast service. Done when it was promised. Prices were fair. Love the new facilities. Fast service. Done when it was promised. Prices were fair. Love the new facilities. More
by BRENTLAMB12
Other Employees Tagged: Michael Gallardo , Issa Kone
June 22, 2024
Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More
by Subaru love is a unicorn
Other Employees Tagged: Michael Gallardo , Jill Thurston
May 31, 2024
Great Custumer service deluxe! , mechanics they really know how to work in this cars, I recommend this dealership , mechanics they really know how to work in this cars, I recommend this dealership More
by ISRAELUZTOR
Other Employees Tagged: Matthew Buckles , Issa Kone, Tuan
March 25, 2024
They were wonderful when I was considering and finally purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as pos purchasing a vehicle from there. There was an issue with a missing and correct headrests, which they had promised would be replaced as quickly as possible. I still do not have the headrests. 15 days later. They have not been ordered, One was supposed to be brought in yesterday 3/23/24 and I was to be called to pick it up, but I waited all day without a call. Up to this point my sales person always responded quickly but since I purchased the car she isn't calling, I have to reach out to her, and still no information on when this issue will be resolved. I transport my dogs to the vet and need the headrests to attach their car seats and safety harnesses. I have had to cancel their vet appointment because of not having the headrests. This is totally unacceptable. More
by SANDE.BISCHOFF
Other Employees Tagged: Emma Miranda, Tim WIllis
