Jennifer Kessler

Failure to disclose a pre-existing material defect/misrepresentation despite a “AS-IS”sale. I purchased a used vehicle for my mom who lives in Florida back in August 2025. After I delivered th defect/misrepresentation despite a “AS-IS”sale. I purchased a used vehicle for my mom who lives in Florida back in August 2025. After I delivered the vehicle to my mom she was complaining about the car cutting off when stopped at light or backing up. I kept telling her it was a user issue not the car. My siblings visited my mom in November and notified me the car was cutting off every time they went somewhere. I had the car towed to a dealer 35miles from my mom home. After they did the diagnostics test, I was told that the car has a big oil leak from the rear crankshaft. The cost to repair would run about $3600 but was given a break of $3210.00 to fix. I have been reaching out to Jennifer by phone which they say she is not there and by certified mails with no response. I know the car was As-Is but they knew of an issue when they checked the car out and sold it to me anyway at $10,000 so now the car cost me almost $14,000 with repair and certified mails to Jennifer and Mr. Bishop who is supposedly the registered agent. I was asking for half to cover the repair but no kind of response from either. I will keep attempting. More

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Undisclosed transmission issues in used vehicle purchase. I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not discl I purchased a used Nissan from Subaru of Gwinnett. Shortly after purchase, the vehicle experienced serious transmission issues that were not disclosed at the time of sale. Based on the nature and timing of the failure, there are unresolved questions regarding the accuracy of the representations made about the vehicle’s condition and whether material information should have been disclosed prior to purchase. I currently have an active consumer protection complaint with the Georgia Attorney General regarding this transaction. The matter remains unresolved. I am posting this review to document my experience and to encourage other consumers to exercise caution when purchasing a used vehicle from this dealership. More

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Matthew is knowledgeable about the Subaru product line and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, nee and is always able to help me find the right car for me. He dispels the “car salesman” image by leading me to right car for me based on my wants, needs, and budget, instead of pushing and pressuring me into purchasing a vehicle. More

by Sharon Black Verified Customer Verified Customer

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First time looking at Subaru. David was very informative and knowledgeable. He made the sale. Following up with Julie @ Encore was very beneficial. Anticipating many happy mil David was very informative and knowledgeable. He made the sale. Following up with Julie @ Encore was very beneficial. Anticipating many happy miles. More

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I could not have asked for a better experience than what I received from the team at Subaru of Gwinnett. Thanks! I received from the team at Subaru of Gwinnett. Thanks! More

by JOEL.S.LEWIS.III Verified Customer Verified Customer

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I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More

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Great customer service and everyone was very nice knowledgeable and Helpful. I would recommend them to all my family members and friends. knowledgeable and Helpful. I would recommend them to all my family members and friends. More

by VIPER30083 Verified Customer Verified Customer

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Great service. Fast service. Done when it was promised. Prices were fair. Love the new facilities. Fast service. Done when it was promised. Prices were fair. Love the new facilities. More

by BRENTLAMB12 Verified Customer Verified Customer

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Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More

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Great Custumer service deluxe! , mechanics they really know how to work in this cars, I recommend this dealership , mechanics they really know how to work in this cars, I recommend this dealership More

by ISRAELUZTOR Verified Customer Verified Customer

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