"Bought a used car here"
- Jim Orr
I purchased a used auto from these people. Tracie was great at following up, and Robert K was friendly and professional. Met Jerry and Rhett as well, very welcoming. I recommend this group as straight-shooters.
"Loving my 2017 Subaru Outback!"
After months of researching vehicles, I decided that a 2017 Subaru Outback would be the perfect vehicle for my needs. In early August, I visited Crews Subaru and took an Outback on a test drive with Robert (in sales). Robert was helpful during the test drive and was able to explain all of the ‘bells and whistles’ to me. I test drove the 4-cyl and the 6-cyl versions of the Outback. I went home that night, looks at Crews Subaru’s inventory online for the various Outbacks on the lot, and went back the next day to purchase. The next morning, I supplied Robert with the VIN of my specific Subaru Outback on the lot that had everything I wanted in it.
SALES: The process of purchasing my vehicle was relatively painless. I was able to negotiate a fair price with Robert and Josh, the sales manager. Also, extended warranty options were explained to me, and I chose to purchase an extended warranty.
TRADE: I was disappointed that Jerry, the used car manager, offered me 50% of Kelley Blue Book value for my potential Jeep trade. While I understand that they do need to make a profit off of my potential trade, there was no reason to offer 50% of KBB. Had I been offered even 75% of KBB value, I probably would have traded to avoid the hassle of selling my car. I chose to keep my Jeep; I sold it a week later on Craigslist for 99% of KBB value. Jerry’s lowballing of my potential trade
FINANCE: Finance was quite easy. I believe my finance manager’s name was Al. He was kind, knowledgeable, and utilized a super-cool touchscreen table for the signing of all documents. Jason, the service manager, introduced himself to me before I left.
SERVICE: There was a small cosmetic issue with my new Outback, so I made an appointment with service to replace the part. I came back a few days later for this service, bringing my Labrador with me as we were headed to the vet next. My dog is sweet and smart but also large, drooly, and shedding. While my dog and I waited in the customer service lounge, several employees came over to pet her, refill her water bowl, and offer her treats. I appreciated the dog-friendly atmosphere, although I felt guilty about getting her hair and drool on the floor (she’s a messy drinker).
While I have only had a week of experience with Crews Subaru’s sales, finance, and service departments, all is well thus far. The 2017 Outback, of course, is fantastic.
"ALL STAR TEAM"
- Holly Wagner
The team at subaru was like working with the all star team. Everyone was friendly and very professional. Jerry Peters met with me originally and took excellent care of me. He drove and looked at my volvo to give me an estimate on trade in value. He walked me through the different vehicles and gave me one to test drive. Rhett Crull took over the second visit and was equally as good. Very informed on the product and did not push me to buy. 10 out of 10 for both Rhett and Jerry. I will recommend them and your dealership!
"Great Job - Rating A++++"
- Beach Bum
Best experience in buying a car in a log time. Our salesman (Millet Deangles) was very helpful and knowledgeable about the 2017 Subaru Outback we purchased. Jerry Peters gave us a good deal also on the Saturn we traded in. Al Pasquinlo was very thorough in explaining and answering questions we had about reviewing and signing all the documents. It was a pleasure dealing with these three gentlemen. Also I had dealing with Tracie Mason thru the dealerships website. She was very pleasant, friendly and quick to return calls. Thanks again to all of you. Rick
"Made car buying an enjoyable experience"
- Happy Mini owner
Robert Kozakiewicz was very knowledgeable about the Mini that we purchased. Their wasn't a question that he couldn't answer. He was such a pleasure to work with. Would highly recommend Robert and Crews Subaru.
"Another great experience with a Subaru dealership"
- Geoff Bertkau
Our entire extended family has owned Subaru cars for the past 20 years. Over the past 7 years we have seen Crews Subaru of Charleston grow to be an outstanding dealership. As anticipated, our recent experience in the purchase of a new Outback was a great one. The dealership personnel with whom we dealt were informative, professional, patient and made sure that our time spent at Crews was enjoyable and stress-free.
Other Employees Tagged:
"Wonderful Buying Experience"
From my initial email inquiry to the moment I drove away with my new car, each and every person that I worked with at Crew's Subaru was both professional and knowledgeable! Specifically Robert and Tracie on the sales side! Jerry for both of our trade ins. And Pam in Finance office. And if they didn't have an answer for me, they didn't make one up! They were honest and told me that they didn't know but that they would be happy to research and find out for me! That is something that is lacking in many other car dealerships! I have bought many new cars in the past, and Crews Subaru was in the top two dealers that I have worked with!
- 2017 Subaru Outback
Scott was our salesperson when we bought our first Subaru in 2015 and recognized us as we were walking through the door! We appreciated his "no pressure" approach and also, his kind demeanor. Pam Baker was very helpful in handling the financial aspects of the purchase. Jerry Peters worked with us in making the best trade-in deal possible!
- Bird nerd
Jeremy and Ralph together guided me through my purchase.
I was very pleased with my experience! I was very comfortable pleased with my decision. That guided me With out pressure to purchase.
Other Employees Tagged:
"Great used car buying experince"
We had a great experince in buying a used truck at Crews Subaru. Salesman Jeremy Brooks was first class and helped our 17 year old pick a truck all of us liked. Easy to agree on price and quick to solve issues. Pam Baker handled the money exchange with top notch professionalism