Joe Cleaver | Page 43

Ferman BMW is Amazing! I’ve picked up my 4th vehicle from Ferman BMW last night, and the experience continues to exceed my expectations. Robert Chodorowski is my SA, and we’ I’ve picked up my 4th vehicle from Ferman BMW last night, and the experience continues to exceed my expectations. Robert Chodorowski is my SA, and we’ve been working with him for a few years now. Such a pleasure to partner with him from designing our vehicle, all the way through delivery. A seriously great guy! In addition, I had the pleasure of working with Bob (GM), Karl (Sales GM), Alan (Sales MGR), Toby (Genius) and Joe (Finance MGR). Each welcomed us well and made us feel like family throughout the process. I will not buy from another dealership so long as these folks are around, period. Really solid leadership team and they are very customer focused. thanks I’m fortunate to have them close enough to my home. Big thanks to Robert and the crew, we love our new car. See you in a few months, let’s get that European delivery scheduled! More

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poor communication and excuses Over a month and still counting to fix a defective sun roof panel on a 2017 740i Certified vehicle. The defect was present on the vehicle when purchas Over a month and still counting to fix a defective sun roof panel on a 2017 740i Certified vehicle. The defect was present on the vehicle when purchased even though the Dealer provided me a sheet indicating the sun roof was in v. good operating condition? The service area never returns calls unless I call them and the issue continues to be back ordered parts from Germany? More

by jp Verified Customer Verified Customer

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Awesome customer service purchasing my new M2C! Purchased a car from out of town from Ferman BMW! Karl and Steve went the extra mile with the purchase of and coordination of the car preparation a Purchased a car from out of town from Ferman BMW! Karl and Steve went the extra mile with the purchase of and coordination of the car preparation and pick up. The M2 Competition is not an easy car to procure. Karl efforts to locate a car that fit all my requirements and have it delivered quickly was greatly appreciated. He was communicative in the entire process and was an absolute pleasure to work with. I arrived in town late in the day for pick up and Steve stayed after hours to make sure the car was detailed and spotless And ready to go. He was fun to speak with on all subjects of BMWs, and he ensured that the pick up went smoothly and had prepped all the paperwork prior to my arrival so it got done quickly when I arrived. He was awesome to work with and you could see the care he put in to making the experience of picking up my new BMW a wonderful one. I spoke with Joe for the finance aspect and he was also wonderful to be all with and supplied all the information and pricing on all the features and programs I had questions regarding. All in all I had a great experience with this team. They love BMWs, love to learn and talk about them and enjoy selling them. And I am very very happy with my new M2C!! More

by BMW_M2C Verified Customer Verified Customer

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Omg the best How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, t How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, text updates and my car clean when I get it back! The GSM Karl even comes out to say hi! More

by js2665 Verified Customer Verified Customer

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Frozen Gray F90 M5 Competition Amazing experience. Sure, it had its ups and down, but nothing Greg and Karl couldn’t help me deal with. They were fair and stood up to the challengin Amazing experience. Sure, it had its ups and down, but nothing Greg and Karl couldn’t help me deal with. They were fair and stood up to the challenging deal we worked hard to put together. they did what they said they were going to do. That’s all I could ask for. Thank you for an amazing vehicle and for an amazing experience. Jorge R. More

by jorge.rodriguez Verified Customer Verified Customer

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Excellent Buying Experience We came to look over a CPO 7 series and in 3 hours were driving off with it. Steve V. Was our salesperson and as my wife said he made buying a car a v We came to look over a CPO 7 series and in 3 hours were driving off with it. Steve V. Was our salesperson and as my wife said he made buying a car a very pleasurable experience. He established a v. Good trade value and kept us within the budget we had agreed upon. More

by jp Verified Customer Verified Customer

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What a deal and what a dealer! I drove for four hours to purchase this car because they had the exact vehicle that I had been searching for at an incredible price. As I drove to T I drove for four hours to purchase this car because they had the exact vehicle that I had been searching for at an incredible price. As I drove to Tampa, I did not know that I would receive five-star treatment from the sales team. I spoke with Tom before I made the 200 mile dive to see the car. He was more than helpful. He sent me additional photos of the truck with his phone to help answer any questions that I had after looking at all of the photos that were posted online. He got me a wonderful trade-in value for my current car and honored any online price drops offers that I had received from online search sites. After my long drive, he had the vehicle prepared and waiting for my test drive. While I was waiting to meet with Joe, the financial manager, Tom took me to an elegant waiting room where I was provide with refreshments while I relaxed in the massage chair. Joe prepared all of the paperwork as quickly as possible and both Joe and Tom worked past closing time so that I could make the drive back home after I purchased the vehicle. I highly recommend this dealer. Hollis Barnett More

by hbarnett Verified Customer Verified Customer

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BMW x5 Nicely done Forman BMW! Very nice to be associated with you for the next three years! Still checking out the new X5..so far it’s superior! Nicely done Forman BMW! Very nice to be associated with you for the next three years! Still checking out the new X5..so far it’s superior! More

by beebewhirlygirl Verified Customer Verified Customer

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Exceptional The General Sales Manager, Karl Alvarez and the Sales Advisor, Alex Wolf provided exceptional service to us as we considered the options available for The General Sales Manager, Karl Alvarez and the Sales Advisor, Alex Wolf provided exceptional service to us as we considered the options available for a New BMW 5 series. We have owned Mercedes and BMWs in the past and we were undecided as to what new vehicle we would select this time. Karl and Alex were so friendly, professional and helpful that it made the decision easier to choose BMW. More

by denisedelb Verified Customer Verified Customer

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Great service Knowledge about selected models and available inventory, a lot of patience during our visit. Helped us through the sales process with attention to de Knowledge about selected models and available inventory, a lot of patience during our visit. Helped us through the sales process with attention to details, quick and polite service. More

by Eva Finta Verified Customer Verified Customer

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