Joe Hilliard
Joe Hilliard at Klaben Chrysler Jeep Dodge Ram
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Joe Hilliard | Page 28

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
810 Reviews

I have been with Klaben for 27 years. I went to tech school and started here working in the body shop. I then moved to parts where I worked at the counter and parts pickup and delivery. I have worked at the service desk for 21 years. In my free time I like to go to Cedar Point with my son. I understand that car repairs can be expensive and always try to help my customers do what is best for them. 330-673-3139 ext.418

Dealership Experience

31 yrs, 1 mo

Industry Experience

31 yrs, 1 mo

4.9

810 Reviews

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810 Reviews of Joe Hilliard

February 28, 2022

Dealership Rating
Employee Rating

Everyone was very helpful, the parts department answered all my questions about add on parts. More

by weeezer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 26, 2022

Dealership Rating
Employee Rating

Best local dealership around! Everyone was friendly and very helpful. Made the purchase of my new car fast and easy. The Salesman were knowledgeable and made the process enjoyable More

by ALICASO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger , John Coco III, Carl Esker

February 26, 2022

Dealership Rating
Employee Rating

Always pleased with service writer Joe Hilliard. He is friendly and make sure the service is done. Will continue to return to him. More

by Jeepdarla1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 08, 2022

Dealership Rating
Employee Rating

Glad Joe is feeling better. Joe is always super nice, and patient with my family and what they do to our vehicles. Cant thank you enough for all you do and put up with.. Keep up the great job. More

by SHVDMONKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben

February 07, 2022

Dealership Rating
Employee Rating

They are always great! i will always return when buying my next vehicle. Justin and melissa were so friendly. They really know how to make everyone feel like family.. More

by mikerinella
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Brian Franklin, Christopher Hamilton , Melissa Tryon

February 03, 2022

Dealership Rating
Employee Rating

Kept waiting 4 hours for an oil change after declining replacement of a sensor. Car completed and not processed out for an hour. More

by gask
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Michael Van Hoose , Justin Stinnett

Feb 08, 2022

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. By your comments and responses, I can see that we failed in delivering the type of experience that you should expect. This was not our intention and I truly apologize. I also offer no excuses. As you may know, we ask for feedback through many venues, as we truly want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting and exceeding expectations. Not only do we ask for it, we also read it. We then have a responsibility to share it with our entire team as we work to identify our process failure, and then correct accordingly. I left you a voicemail at the phone numbers we have on file, in the hopes of being able to gather further insight into your experience. This will allow us to make our entire team thoroughly aware of what transpired. I would also like to see if there is anything that I can try and do for you at this point. I will end with thanking you again for your feedback, apologizing again for your experience, and hoping to hear from you soon. I and the entire team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

January 31, 2022

Dealership Rating
Employee Rating

I was very happy with the service. I am a forever Klaben fan. thank you! More

by misunkang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 31, 2022

Dealership Rating
Employee Rating

The Klaben service teams always meet or exceed my expectations. We have been a customer for 20 years. Very professional and trustworthy team — and they get you in and out quickly and painlessly! More

by ALM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben , John Coco III, Steve Workman

January 27, 2022

Dealership Rating
Employee Rating

The service at Klaben is always amazing they are fast efficient and they always get the job done right More

by dj5555dj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Timothy Beane, Tina Kelly , Matt King, Kim Rafferty, Justin Stinnett

January 27, 2022

Dealership Rating
Employee Rating

The team was communicative and accommodating. A loaner was made available without hesitation. During the week plus the truck was in for repair I received numerous phone calls regarding the status of the More

by Ewood64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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