John Cordell | Page 34

used car purchase Purchased a used 3 series. Was a comfortable process. The whole team was helpful, appropriate, professional From the sales person, to the finance pers Purchased a used 3 series. Was a comfortable process. The whole team was helpful, appropriate, professional From the sales person, to the finance person, then the man who introduces you to the features of the car - it was a smooth, impressive process. Felt as it I was getting a brand new BMW. More

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Simple, hassle free buying experience with Steve Mihalic I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve Mihalic was upfront and worked quickly to answer my questions and followed up with a few emails later that day. We agreed on a fair price and fair transaction. Finance team was easy to work with too. I came back a few days later and they had everything ready for me and I was in and out in 1 hour with the CPO vehicle I wanted. Thank you BMW Westlake Jason More

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Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More

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Exactly what we were looking for. My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when w My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when we arrived. He was professional, friendly and knowledgeable. We were able to easily compare our options without any pressure. We came in looking for a new SUV and left with a certified vehicle that met every one of my expectations. We were introduced to many of Steve's co-workers and they were all very welcoming. I am going to feel confident contacting staff for service. I have every reason to believe that I will not regret purchasing my vehicle from BMW of Westlake. More

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Service Exellence! The Service department staffs are always very professionals and courteous, I'm definentely will recommend BMW to friends, colleagues and family. Keep The Service department staffs are always very professionals and courteous, I'm definentely will recommend BMW to friends, colleagues and family. Keep up the good work. Nick Paul More

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Outstanding Overall Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchas Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchase - and I really couldn't be happier so far. More

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Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More

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New 2016 528i x drive This dealership have a great staff ! Steven Mihalic went above and beyond to make sure I purchased the car I'm was the most comfortable with. He gave This dealership have a great staff ! Steven Mihalic went above and beyond to make sure I purchased the car I'm was the most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car, the process was absolutely easy any quick and So professional. I felt like friend during the process! I would recommend (Steven Mihalic ) particular to anyone who is looking for a new or Used car. Cameron LaPorte was very friendly and took his time to explain every single question I have abut my new car . He was very professional and knowledgeable .. I left that dealership absolutely happy . More

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Very comfortable and friendly. All of the people that I had contact with were professional, knowledgeable and extremely friendly. I had many people that were not part of the negoti All of the people that I had contact with were professional, knowledgeable and extremely friendly. I had many people that were not part of the negotiations ask if they could get me coffee or help me, this was very nice. More

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comfortable they made me feel very comfortable , and important. It was a nice feeling. they answered all my questions. John Caruso's name didn't come up with th they made me feel very comfortable , and important. It was a nice feeling. they answered all my questions. John Caruso's name didn't come up with the other two names I listed, and I don't understand why he was the dealer that helped me with my purchase and did an excellent job. More

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