John Cordell | Page 34

Recall of 2018 X3 I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer ser I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer service staff were very friendly and informative as to the nature of the fix and approximating the pick up time. As it turned out, they had my car repaired in about an hour and called to let me know it was ready for pick-up. It was one of the best "no-hassle" service repairs I have ever experienced! More

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Easy Doing Business With I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always been treated professionally. When I went to buy my BMW off lease, they took it through the Certified Pre-Owned (CPO) process, and offered me an excellent rate on my purchase. I have literally been at other dealerships for hours negotiating. Not here. No haggles, great service. More

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Great service by Jim Strunk Jim's service was very good when I took my car in for service. I have always been greeted well by the service staff, service is excellent, professiona Jim's service was very good when I took my car in for service. I have always been greeted well by the service staff, service is excellent, professional and courteous Jim explained to me what needed to be done. I have been satisfied by the Client Sales Advisor Steve, and with Jim as the service advisor. More

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John Cordell’s excellent service John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also to John’s service was excellent in every respect and he exceeded my expectations. I was greeted in a very friendly, professional manner and John also took the time to explain certain features of my vehicle that I was unfamiliar with. I would gladly recommend Westlake BMW to anyone interested in purchasing a vehicle due to the satisfaction I’ve received from the service department at the dealership. Sandra L. Calori More

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Great customer service by Howard Schneider Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his Howard was so helpful when finding the perfect model for me. He even worked with me on his day off to secure a vehicle I wanted. I appreciated all his help and how easy he made the sale for me. Thanks so much Howard! More

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Steve Mihalic is not your typical sales Advisor. Steve is a top notch sales advisor.very professional always gives me his personal attention,never hesitates to reach out to me. I would recommend Ste Steve is a top notch sales advisor.very professional always gives me his personal attention,never hesitates to reach out to me. I would recommend Steve to my friends and family .I love his pleasant approach and always there is smile when he greets his clients . More

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used car purchase Purchased a used 3 series. Was a comfortable process. The whole team was helpful, appropriate, professional From the sales person, to the finance pers Purchased a used 3 series. Was a comfortable process. The whole team was helpful, appropriate, professional From the sales person, to the finance person, then the man who introduces you to the features of the car - it was a smooth, impressive process. Felt as it I was getting a brand new BMW. More

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Simple, hassle free buying experience with Steve Mihalic I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve Mihalic was upfront and worked quickly to answer my questions and followed up with a few emails later that day. We agreed on a fair price and fair transaction. Finance team was easy to work with too. I came back a few days later and they had everything ready for me and I was in and out in 1 hour with the CPO vehicle I wanted. Thank you BMW Westlake Jason More

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Going Beyond The Normal Call For Service Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburb Two weeks ago my alternator went bad on my 2012 Honda Accord, leaving my car without power. I managed to exit the highway (Rt 90) onto a safer suburban street, but was completely stranded a day before leaving for vacation. The closest dealership was BMW of Westlake, so I called for a tow to their service department. Even though it was after 5pm I was able to reach General Manager, Adam Moon. He immediately arranged to have my car picked up - the tow truck arrived in 15 minutes. I left for vacation the next day, but while I was gone Adam and his service staff procured the part, repaired the vehicle and had it delivered to my home in Avon, so that it was completely ready when I returned. There could not have been a more convenient outcome. I truly appreciate the commitment to helping me in a tough situation - especially in light of having to service a car that they don't typically see. Best to Adam and his outstanding Service Department . More

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Exactly what we were looking for. My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when w My husband and I found exactly what we were looking for. Quality and great service. Steve contacted me via email and knew exactly what I wanted when we arrived. He was professional, friendly and knowledgeable. We were able to easily compare our options without any pressure. We came in looking for a new SUV and left with a certified vehicle that met every one of my expectations. We were introduced to many of Steve's co-workers and they were all very welcoming. I am going to feel confident contacting staff for service. I have every reason to believe that I will not regret purchasing my vehicle from BMW of Westlake. More

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